Release Notes Dialogue Intelligence 6.1

V 6.1.18484.01

29 November 2018

All

  • Added "Last Two Weeks" to subscription

Caller Query

  • Enhanced empty email document id

Total Agent

  • Added SLA formula to tooltip

Future Intelligence

  • Added 6.3 support

 

V 6.1.18463.01

Specific Calls

  • Added Time to Timeformat table
  • Added new columns for CSV export

Status Overview

  • Added new parameter toggle active presence

Classification Overview

  • Enhanced Agent selection parameter

Specific Skill

  • Enhanced Agent selection parameter

Total Skill

  • Added Skill filter to visual

 

V 6.1.18452.01

6 November 2018

Total Agents

  • Improved SLA with skill change
  • Enhanced SLA Hunt

Welcome

  • Improved loading time

Specific Skill

  • Enhanced SLA Hunt

Summary Report

  • Enhanced SLA Hunt

Specific Agent

  • Enhanced SLA

 

V 6.1.18441.01

1 November 2018

Agent Query

  • Added Classification
  • Improved performance

Caller Query

  • Improved performance

Total Agent

  • Added Classification rate

Welcome

  • Enhanced 6.3 dependency

 

V 6.1.18432.01

23 October 2018

Total Agents

  • Enhanced count distinct skill and correlationid

Specific Agent

 

V 6.1.18421.01

15 October 2018

Agent Query

  • Fixed chat transfers as hunts

All

  • Improved Language selection
  • Removed Survey Report from package

Caller Query

  • Added Available Agent for chats

IVR Report

  • Added Skill group

Language

  • Added lv-LV
  • Added ru-RU
  • Improved se-SE translation

Specific Agent

  • Fixed Reason Codes for 6.3 Core

Specific Call

  • Remove master table dependency to be compatible with Azure

Status Overview

  • Fixed Reason Codes for 6.3 Core

Welcome

  • Fixed Dashboard graph for 6.3 Core

 

V 6.1.18314.02

2 August 2018

Agent Query

  • (Email) Replace correlationid with documentid
  • Enhanced Accept with Forwarded Chat
  • Removed pre-processing

Caller Query

  • (Email) Replace correlationid with documentid
  • Removed pre-processing

Future Intelligence

  • Corrected tooltip

 

V 6.1.18302.01

24 July 2018

Agent Query

  • Added SkillTransfer
  • Enhanced QualityMonitoring count
  • Enhanced SLA Hunt for Direct Dialogue

Caller Query

  • Added SkillTransfer

Specific Agent

Specific Caller

  • Added SkillTransfer Column

Specific Calls

  • Added SkillTransfer Column

Specific Skill

  • Added SkillTransfer Column
  • Added tooltip to calculations

Status Overview

  • Added Desktop icon
  • Fixed DND while in call

Summary Report

  • Added SkillTransfer Column

Total Agents

  • Added Contact as sub-group
  • Added InitialTransferee as sub-group
  • Added SkillTransfer Column
  • Added tooltip to calculations

Total Callers

  • Added InitialTransferee as sub-group
  • Added SkillTransfer Column
  • Added tooltip to calculations

Total Transferees

  • Added Contact as group
  • Added SkillTransfer Column

 

V 6.1.18282.01

10 July 2018

Agent Query

  • Added Caller filter
  • Added Forwarded Accept Uri
  • Added hunts to OutboundDialer
  • Added Scores
  • Added SLA to OutboundDialer
  • Added Voicemail Dialer Contact
  • Extended OutboundDialer with Missed
  • Fixed Missed hunts DDI

All

  • Add spaces to parameters CamelCases

Caller Query

  • Added Agent Score
  • Added Caller uri for Voicemail Dialer
  • Added SkillChange when Chat changes to ChatAudio
  • Extended OutboundDialer with Missed

Language

  • Improved Translation fr-FR
  • Improved Translation fr-BE

Netnumber

  • Updated visuals

Specific Agent

  • Added drill through to Specific Hunt
  • Added Skill Scores

Specific Call

  • Fixed OutboundDialer icon
  • Removed recording UNC path fix (resulted in double recordings)

Specific Caller

  • Added Skill Score

Specific Hunts

  • Added Caller filter
  • Added Report
  • Added Skill filter

Specific Skill

  • Added drill through to Specific Hunt
  • Added Skill Scores
  • Fixed drill through

Summary Report

  • Added drill through to Specific Hunt
  • Added Skill Scores
  • Updated circle visuals

Total Agents

  • Added drill through to Specific Hunt
  • Added link to Specific Hunts
  • Added Skill Scores

Total Caller

  • Added Skill Scores

Total Skills

  • Added Skill Scores

UCC

  • Removed unused parameter

Welcome

  • Removed empty tooltips