Release Notes Dialogue Intelligence 6.0

V 6.0.18251.01

18 June 2018

Caller Query

• Fixed Input Prompt Recognition
• Fixed Accepted with Diverted Direct Call

Specific Call

• Added new icon

 

V 6.0.18235.01

8 June 2018

Agent Query

• Fixed Empty QM response
• Made compatible with 6.3 Core

Caller Query

• Added Endpoint lineuri column
• Fixed Empty QM response
• Made compatible with 6.3 Core

Specific Call

• Added compatible with ScreenRecordingSaved
• Fixed double recording location with UNC

Status Overview

• Improved Query speed
• Made compatible with Core 6.3

 

V 6.0.18221.01

28 May 2018

All

• Fixed UCC select sort

Caller Query

• Fixed SLA QuickDrop

Future Intelligence

• Corrected weekday name for different languages
• Fixed AvailableAgent per hour
• Fixed Date axis sort
• Fixed Hour axis sort

IndexCheck

• Added ReCreate feature

Netnumber

• Added sorting

QM Report

• Added SkillChosen group

Specific Call

• Fixed time difference

Specific Calls

• Added icon for removed recordings

Specific Chat

• Keep on one page if possible

Total Agents

• Added the word hunt to language to clarify the difference

UCC

• Corrected weekday name for different languages

 

V 6.0.18184.01

3 May 2018

Agent Query

• Added AcceptedByOtherEndpoint as Accepted

All

• Added Direct Dialer dialogue type
• Added version number to logo

Caller Query

• Improved missed reason case
• Made Available Agents compatible with 6.0 Core

Future Intelligence

• Added Active Agents

Specific Call

• Added new icons
• Fixed icons hangup
• Made Available Agents compatible with 6.0 Core

Specific Calls

• Added recordinglocation url to CSV export

 

V 6.0.18111.01

12 March 2018

IVR Report

• Fixed Question Sort order

Language

• Fixed typo in nl-NL and be-NL
• Moved Hebrew to new file

QM Report

• Added Agent group option

Specific Call

• Added survey url to open in new tab
• Fixed case sensitive join

Specific Calls

• Added caller uri as hyperlink to modality icon

 

V 6.0.18095.01

2 March 2018

Agent Query

• Added missed emails
• Improved performance

All

• Parameter History_days can now show all with value 0

Caller Query

• Improved performance

IVR Report

• Hidden unused parameters

QM Report

• Hidden unused parameters

Specific Call

• Removed SessionSummary dependency

Specific Caller

• Changed TalkTime to Initial TalkTime in Agent table

Specific Calls

• Hidden unused parameters

Specific Skill

• Added HoldTime colomn

Total Callers

• Made parameter visable

Total Transferees

• Added SkillChosen to group options

Welcome

• Fixed time drilldown parameters

 

V 6.0.180702.01

13 February 2018

Summary Report

• Fixed HR calculation to use parameter

Netnumber

• Improved Classification query performance

 

V 6.0.18061.01

5 February 2019

UCC

• Improved Visuals

Specific Call

• Fixed Classification ID sort

Classification Overview

• Improved query performance