Release Notes Dialogue Intelligence 6.0

This version is now longer technical supported. See our End of life policy.

V 6.0.18251.01

18 June 2018

Caller Query

  • Fixed Input Prompt Recognition
  • Fixed Accepted with Diverted Direct Call

Specific Call

  • Added new icon

 

V 6.0.18235.01

8 June 2018

Agent Query

Caller Query

  • Added Endpoint lineuri column
  • Fixed Empty QM response
  • Made compatible with 6.3 Core

Specific Call

  • Added compatible with ScreenRecordingSaved
  • Fixed double recording location with UNC

Status Overview

  • Improved Query speed
  • Made compatible with Core 6.3

 

V 6.0.18221.01

28 May 2018

All

Caller Query

  • Fixed SLA QuickDrop

Future Intelligence

  • Corrected weekday name for different languages
  • Fixed AvailableAgent per hour
  • Fixed Date axis sort
  • Fixed Hour axis sort

IndexCheck

  • Added ReCreate feature

Netnumber

  • Added sorting

QM Report

  • Added SkillChosen group

Specific Call

  • Fixed time difference

Specific Calls

  • Added icon for removed recordings

Specific Chat

  • Keep on one page if possible

Total Agents

  • Added the word hunt to language to clarify the difference

UCC

  • Corrected weekday name for different languages

 

V 6.0.18184.01

3 May 2018

Agent Query

  • Added AcceptedByOtherEndpoint as Accepted

All

  • Added Direct Dialer dialogue type
  • Added version number to logo

Caller Query

  • Improved missed reason case
  • Made Available Agents compatible with 6.0 Core

Future Intelligence

  • Added Active Agents

Specific Call

  • Added new icons
  • Fixed icons hangup
  • Made Available Agents compatible with 6.0 Core

Specific Calls

  • Added recordinglocation url to CSV export

 

V 6.0.18111.01

12 March 2018

IVR Report

  • Fixed Question Sort order

Language

  • Fixed typo in nl-NL and be-NL
  • Moved Hebrew to new file

QM Report

  • Added Agent group option

Specific Call

  • Added survey url to open in new tab
  • Fixed case sensitive join

Specific Calls

  • Added caller uri as hyperlink to modality icon

 

V 6.0.18095.01

2 March 2018

Agent Query

  • Added missed emails
  • Improved performance

All

  • Parameter History_days can now show all with value 0

Caller Query

  • Improved performance

IVR Report

  • Hidden unused parameters

QM Report

  • Hidden unused parameters

Specific Call

  • Removed SessionSummary dependency

Specific Caller

  • Changed TalkTime to Initial TalkTime in Agent table

Specific Calls

  • Hidden unused parameters

Specific Skill

  • Added HoldTime colomn

Total Callers

  • Made parameter visable

Total Transferees

  • Added SkillChosen to group options

Welcome

  • Fixed time drilldown parameters

 

V 6.0.180702.01

13 February 2018

Summary Report

  • Fixed HR calculation to use parameter

Netnumber

  • Improved Classification query performance

 

V 6.0.18061.01

5 February 2019

UCC

  • Improved Visuals

Specific Call

  • Fixed Classification ID sort

Classification Overview

  • Improved query performance