Release Notes Dialogue Intelligence 6.0

V 6.0.18251.01

18 June 2018

Caller Query

• Fixed Input Prompt Recognition
• Fixed Accepted with Diverted Direct Call

Specific Call

• Added new icon

 

V 6.0.18235.01

8 June 2018

Agent Query

• Fixed Empty QM response
• Made compatible with 6.3 CoreThe Core is the contact center application of Anywhere365. It manages all the Dialogues and Dialogue related settings. The Core product can be extended with several Platform Elements.

Caller Query

• Added Endpoint lineuri column
• Fixed Empty QM response
• Made compatible with 6.3 Core

Specific Call

• Added compatible with ScreenRecordingSaved
• Fixed double recording location with UNC

Status Overview

• Improved Query speed
• Made compatible with Core 6.3

 

V 6.0.18221.01

28 May 2018

All

• Fixed UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. select sort

Caller Query

• Fixed SLA QuickDrop

Future Intelligence

• Corrected weekday name for different languages
• Fixed AvailableAgent per hour
• Fixed Date axis sort
• Fixed Hour axis sort

IndexCheck

• Added ReCreate feature

Netnumber

• Added sorting

QM Report

• Added SkillChosen group

Specific Call

• Fixed time difference

Specific Calls

• Added icon for removed recordings

Specific Chat

• Keep on one page if possible

Total Agents

• Added the word hunt to language to clarify the difference

UCC

• Corrected weekday name for different languages

 

V 6.0.18184.01

3 May 2018

Agent Query

• Added AcceptedByOtherEndpoint as Accepted

All

• Added Direct Dialer dialogue type
• Added version number to logo

Caller Query

• Improved missed reason case
• Made Available Agents compatible with 6.0 Core

Future Intelligence

• Added Active Agents

Specific Call

• Added new icons
• Fixed icons hangup
• Made Available Agents compatible with 6.0 Core

Specific Calls

• Added recordinglocation url to CSV export

 

V 6.0.18111.01

12 March 2018

IVR Report

• Fixed Question Sort order

Language

• Fixed typo in nl-NL and be-NL
• Moved Hebrew to new file

QM Report

• Added Agent group option

Specific Call

• Added survey url to open in new tab
• Fixed case sensitive join

Specific Calls

• Added caller uri as hyperlink to modality icon

 

V 6.0.18095.01

2 March 2018

Agent Query

• Added missed emails
• Improved performance

All

• Parameter History_days can now show all with value 0

Caller Query

• Improved performance

IVR Report

• Hidden unused parameters

QM Report

• Hidden unused parameters

Specific Call

• Removed SessionSummary dependency

Specific Caller

• Changed TalkTime to Initial TalkTime in Agent table

Specific Calls

• Hidden unused parameters

Specific Skill

• Added HoldTime colomn

Total Callers

• Made parameter visable

Total Transferees

• Added SkillChosen to group options

Welcome

• Fixed time drilldown parameters

 

V 6.0.180702.01

13 February 2018

Summary Report

• Fixed HR calculation to use parameter

Netnumber

• Improved Classification query performance

 

V 6.0.18061.01

5 February 2019

UCC

• Improved Visuals

Specific Call

• Fixed Classification ID sort

Classification Overview

• Improved query performance