Release Notes Dialogue Intelligence 6.0
This version has reached its end of life. See our End of life policy.
V 6.0.18251.01
18 June 2018
Caller Query
- Fixed Input Prompt Recognition
- Fixed Accepted with Diverted Direct Call
Specific Call
- Added new icon
V 6.0.18235.01
8 June 2018
Agent Query
- Fixed Empty QM response
- Made compatible with 6.3 Core
Caller Query
- Added Endpoint lineuri column
- Fixed Empty QM response
- Made compatible with 6.3 Core
Specific Call
- Added compatible with ScreenRecordingSaved
- Fixed double recording location with UNC
Status Overview
- Improved Query speed
- Made compatible with Core 6.3
V 6.0.18221.01
28 May 2018
All
- Fixed UCC select sort
Caller Query
- Fixed SLA QuickDrop
Future Intelligence
- Corrected weekday name for different languages
- Fixed AvailableAgent per hour
- Fixed Date axis sort
- Fixed Hour axis sort
IndexCheck
- Added ReCreate feature
Netnumber
- Added sorting
QM Report
- Added SkillChosen group
Specific Call
- Fixed time difference
Specific Calls
- Added icon for removed recordings
Specific Chat
- Keep on one page if possible
Total Agents
- Added the word hunt to language to clarify the difference
UCC
- Corrected weekday name for different languages
V 6.0.18184.01
3 May 2018
Agent Query
- Added AcceptedByOtherEndpoint as Accepted
All
- Added Direct Dialer dialogue type
- Added version number to logo
Caller Query
- Improved missed reason case
- Made Available Agents compatible with 6.0 Core
Future Intelligence
- Added Active Agents
Specific Call
- Added new icons
- Fixed icons hangup
- Made Available Agents compatible with 6.0 Core
Specific Calls
- Added recordinglocation url to CSV export
V 6.0.18111.01
12 March 2018
IVR Report
- Fixed Question Sort order
Language
- Fixed typo in nl-NL and be-NL
- Moved Hebrew to new file
QM Report
- Added Agent group option
Specific Call
- Added survey url to open in new tab
- Fixed case sensitive join
Specific Calls
- Added caller uri as hyperlink to modality icon
V 6.0.18095.01
2 March 2018
Agent Query
- Added missed emails
- Improved performance
All
- Parameter History_days can now show all with value 0
Caller Query
- Improved performance
IVR Report
- Hidden unused parameters
QM Report
- Hidden unused parameters
Specific Call
- Removed SessionSummary dependency
Specific Caller
- Changed TalkTime to Initial TalkTime in Agent table
Specific Calls
- Hidden unused parameters
Specific Skill
- Added HoldTime colomn
Total Callers
- Made parameter visable
Total Transferees
- Added SkillChosen to group options
Welcome
- Fixed time drilldown parameters
V 6.0.180702.01
13 February 2018
Summary Report
- Fixed HR calculation to use parameter
Netnumber
- Improved Classification query performance
V 6.0.18061.01
5 February 2019
UCC
- Improved Visuals
Specific Call
- Fixed Classification ID sort
Classification Overview
- Improved query performance