Release Notes Dialogue Intelligence 4.0
This version has reached its end of life. See our End of life policy.
V 4.0.16391.0
Specific Call
- Show Prompt input
- Scrollable headers
Total Skills
- Fixed Typo
V 4.0.16361.0
All Caller
- Added filter on SkillChange
V 4.0.16354.0
All
- Changed CanGrow for SSRS 2016
Netnumbers
- Fixed QM
Summary Report
- Added Tooltip to fix drilldown
Total Callers
- Added Tooltip to fix drilldown
Total Skills
- Added Tooltip to fix drilldown
V 4.0.16225.0
All
- QM check if value is numeric
- Added Classification Parameter
- Fixed detected agent error
V 4.0.16213.0
All
- Improved Detected Agent
Classification Overview
- Added more levels
Specific Agent
- Changed Agent parameter to dropdown
Specific Agent
- Changed title
Status Overview
- Changed data to text for Excel Export
Summary Report
- Fixed Skill drill down
- Made queue graph clickable
UCC
- Show available agents
Welcome
- Added Agent ScoreCard
- Removed background
- Removed IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.
V 4.0.16151.0
All
- Added Identity prompt check
- Upgraded to 2016
- Holdtime null to 0
- Support Response group accept
Classification
- Added level number
Netnumber
- Fixed multi ucc endtime
Summary Report
- Added QM count
Total Agents
- Added QM count
Total Callers
- Added QM count
Total Skills
- Added QM count
V 4.0.16134.0
Classification Overview
- Added more levels
Specific Agent
- Support Parallel Hunting
Specific Call
- Made change for SP Online Recordings
Specific Calls
- Made change for SP Online Recordings
Specific Skills
- Support Parallel Hunting
Status Overview
- Made fix for multi UCC
Summary Report
- Support Parallel Hunting
Total Agent
- Support Parallel Hunting
V 4.0.16121.0
Future Intelligence
- Fixed SLA for wrong date
Specific Caller
- Fixed SLA for wrong date
Specific Calls
- Fixed SLA for wrong date
Specific Calls
- Fixed missing Available Agents tooltip
Specific Skill
- Fixed SLA for wrong date
Status Overview
- Fixed scrolling headers
Summary Report
- Fixed Skill drilldown
- Fixed SLA for wrong date
Total Callers
- Fixed SLA for wrong date
Total Skills
- Fixed SLA for wrong date
UCC
- Fixed SLA for wrong date
V 4.0.16102.0
All
- Extended the AvailableAgents sip from 255 to MAX
- Switched to localized timestamps
Classification Overview
- Added Businesshours filter
Future Intelligence
- Added Businesshours filter
- Fixed Chat Endpoint
- Fixed QuickDrop filter
Netnumbers
- Added Businesshours filter
Specific Agent
- Added Businesshours filter
- Fixed Chat Endpoint
- Fixed QuickDrop filter
- Hide unused columns
Specific Call
- Fixed Chat flow visibility
Specific Caller
- Added Businesshours filter
- Fixed Chat Endpoint
- Fixed QuickDrop filter
- Hide unused columns
Specific Calls
- Added Businesshours filter
- Fixed Chat Endpoint
- Fixed QuickDrop filter
- Hide unused columns
Specific Skill
- Added Businesshours filter
- Fixed chat endpoint
- Fixed QuickDrop filter
- Hide unused columns
Summary Report
- Added Businesshours filter
- Fixed Chat endpoint
- Fixed QuickDrop filter
- Hide unused columns
Total Agents
- Added Businesshours filter
- Fixed Chat endpoint
- Fixed QuickDrop filter
- Hide unused columns
Total Callers
- Added Businesshours filter
- Fixed QuickDrop filter
- Hide unused columns
Total Skills
- Added Businesshours filter
- Fixed Chat endpoint
- Fixed QuickDrop filter
- Hide unused columns
UCC
- Added Businesshours filter
- Fixed Chat endpoint
- Fixed QuickDrop filter
V 4.0.16095.0
Classification Overview
- Changed Margins
- Switched to double query
- Switched to new table
Dialogue Routing
- Changed Margins
Future Intelligence
- Changed Margins
- Fixed Hour Minute field
- Improved Group
- Switched to double query
- Switched to new table
IVR
- Changed Margins
Milestones
- Changed Margins
- Removed default language
Netnumbers
- Changed Margins
- Fixed query for new field
- Switched to double query
- Switched to new table
Specific Agent
- Changed datefield to default for language compatibility
- Changed Margins
- Changed Parameters name
- Switched to double query
- Switched to new table
Specific Call
- Changed Margins
- Switched to double query
- Switched to new table
Specific Caller
- Changed datefield to default for language compatibility
- Changed Margins
- Removed default language
- Switched to double query
- Switched to new table
Specific Calls
- Switched to new table
Specific Skill
- Changed Margins
- Changed to double query
- Removed default language
- Switched to new table
Status Overview
- Added Reason Codes to column
- Changed AgentChart to Agent
- Changed Margins
- Cleaned-up unused parameter
- Removed default language
Summary Report
- Added Agent subgroup to Skill table
- Changed margins
- Removed default language
- Switched to double query
- Switched to new table
Total Agents
- Changed margins
- Removed default language
- Switched to double query
- Switched to new table
Total Callers
- Changed margins
- Removed default language
- Switched to double query
- Switched to new table
Total Skills
- Changed margins
- Removed default language
- Switched to double query
- Switched to new table
UCC
- Changed margins
- Switched to double query
- Switched to new table
Welcome
- Add Dutch language
- Fixed Drilldown for Netnumber
- Removed datatime check for all time
- Started with French language
V 4.0.16075.0
Future Intelligence
- Fixed graph colors
- Fixed SLA and HR line
- Fixed sort
Specific Agent
- Switched Agent parameter in drilldown
- Use same query as Total Agent
Specific Caller
- Switched Agent parameter in drilldown
Specific Skill
- Switched Agent parameter in drilldown
Summary Report
- Switched Agent parameter in drilldown
Total Agents
- Added Holdtime
- Switched Agent parameter in drilldown
- Use more generic query
Total Callers
- Added Holdtime
Total Skills
- Added Holdtime
V 4.0.16062.0
All
- Added NoLock
- Improved Parameter UCC Query
- Improved Transferee
Future Intelligence
- Cleanup query
- Fixed Forwarded Call Queue Time
- Switched from Table to Matrix
Netnumbers
- Fixed Forwarded Call Queue Time
Specific Agent
- Added DND
- Cleanup query
- Fixed Forwarded Call Queue Time
- Improved Hunts
- Removed Device Parameter
Specific Call
- Fixed Transferlookup
- Improved call connections
- Improved Query speed
Specific Caller
- Cleanup query
- Fixed Forwarded Call Queue Time
Specific Callers
- Fixed Forwarded Call Queue Time
Specific Calls
- Cleanup query
Specific Skill
- Cleanup query
- Fixed Forwarded Call Queue Time
- Switched graph to date
Summary Report
- Cleanup query
- Fixed Forwarded Call Queue Time
- Improved Hunts
Total Agents
- Fixed Trends Colors
- Added more sort options
- Added Trends column
- Cleanup query
- Fixed Forwarded Call Queue Time
- Improved Hunts
- Switched graph to date
Total Callers
- Added more sort options
- Added Trends column
- Cleanup query
- Fixed Forwarded Call Queue Time
- Fixed Trends Colors
- Switched graph to date
Total Skills
- Added more sort options
- Added Trends column
- Cleanup query
- Fixed Forwarded Call Queue Time
- Fixed Trends Colors
- Switched graph to date
UCC
- Cleanup Query
- Fixed Forwarded Call Queue Time
Welcome
- Added more click-able buttons
- Changed Week to Iso_Week
V 4.0.16023.0
Classification Overview
- Made compatible for Collocation
Dayreport
- Renamed to Summary Report
Future Intelligence
- Improved sorting charts
Netnumber
- Fixed Drillthrough
Specific Call
- Improved Speed
- Removed Transfer-Endpoint join
Total Agents
- Fixed Transfer From
UCC
- Changes Week to ISO Week
Welcome
- Changed layout
- Changed link to Summary Report
V 4.0.15505.0
Classification Overview
- Improved render in PDF
Dayreport
- Improved render in PDF
Dialogue Routing
- Improved render in PDF
Future Intelligence
- Changed Dialoguetype to Actiontype
- Improved render in PDF
- Show last graph per 30 minutes
- Show table per Skill
IVR
- Improved render in PDF
Milestones
- Improved render in PDF
Netnumbers
- Improved render in PDF
Specific Agent
- Improved render in PDF
Specific Call
- Added UCC Fix
- Improved render in PDF
Specific Caller
- Improved render in PDF
Specific Calls
- Fixed Classification Issue
- Improved render in PDF
Specific Skill
- Improved render in PDF
Status Overview
- Improved render in PDF
Total Agents
- Improved render in PDF
Total Callers
- Improved render in PDF
Total Skills
- Improved render in PDF
V 4.0.15503.0
Classification Overview
- Added UCC issue fix
- Renamed DIRECT skill
Dayreport
- Added UCC issue fix
- Equalize Agent Query with Total Agents
- Fixed SLA
- Renamed DIRECT skill
Future Intelligence
- Renamed DIRECT skill
Netnumber
- Added UCC issue fix
- Renamed DIRECT skill
Netnumber Netherlands
- Added UCC issue fix
- Renamed DIRECT skill
Netnumber New Zealand
- Added UCC issue fix
- Renamed DIRECT skill
Specific Agent
- Equalize modality type calls
- Added UCC issue fix
- Renamed DIRECT skill
Specific Call
- Added Recording URL Replace feature
- Improved order
Specific Caller
- Added UCC issue fix
- Renamed DIRECT skill
Specific Calls
- Added UCC issue fix
- Removed fix
Specific Skill
- Added UCC issue fix
- Equalize modality type calls
- Renamed DIRECT skill
Total Agents
- Added UCC issue fix
- Equalize modality type calls
- Removed fix
- Renamed DIRECT skill
Total Callers
- Added UCC issue fix
- Renamed DIRECT skill
Total Skills
- Added UCC issue fix
- Removed fix
- Renamed DIRECT skill
UCC
- Added HR Total
- Added percentage
- Added UCC issue fix
- Expanded SL Total
- Removed fix
- Renamed DIRECT skill
V 4.0.15462.0
All
- Improved QuickDrops
V 4.0.15461.0
All
- Added support for CallMeThe CallMe feature adds a button on your website where the customer can enter his / her number to be called by the UCC, saving the customer in telephone costs.
- UCC Filter added
Status Overview
- Fixed Day starttime
Total Agents
- Improved graph
- Improved transfer display
V 4.0.15455.0
Agent Query
- Improved hunting query
V 4.0.15452.0
Dayreport
- Removed background
Specific Agent
- Redesign status info
Specific Calls
- Distinct unique agents in lookup
Status Overview
- Changed table to matrix
Total Agents
- Removed background
Total Callers
- Removed background
Total Skills
- Removed background
UCC
- Removed background
V 4.0.15434.0
Dayreport
- Improved I Talk Time
Dayreport
- Improved Queuetime
Future Intelligence
- Fixed Graph X as
Netnumber
- Added drilldown
Netnumber Netherlands
- Renamed old Netnumber to Netnumber Netherlands
Netnumber New Zealand
- Added report
Specific Agent
- Added Transfers
- Improved I Talk Time
- Improved SLA
- Switch grouping Skill - Caller
Specific Calls
- Added Transfers attempts
Specific Skill
- Fixed Collation issues
- Improved I Talk Time
- Improved load time
Total Agents
- Fixed Collation issues
- Fixed Column Headers scroll
- Improved I Talk Time
- Improved SLA
Total Callers
- Fixed Column Headers scroll
Total Skills
- Fixed Column Headers scroll
UCC
- Fixed Column Header scroll
V 4.0.15433.0
Dayreport
- Fixed Queuetime calculation
Specific Agent
- Changed column name
Specific Calls
- Added recording url feature
Total Agents
- Fixed QueueTime calculation
- Improved Hunt Query part
Total Callers
- Added search option
V 4.0.15423.0
Classification Overview
- Added Navigation buttons
Specific Call
- Added new icons
Specific Calls
- Added QM sort
V 4.0.15413.0
Classification Overview
- Added the default reports
Dayreport
- Improved Query speed
Future Intelligence
- New report
Netnumber
- Changed map to World
Specific Calls
- Improved Query speed
Total Agents
- Improved Query speed
Welcome
- Added new Icons
V 4.0.15393.0
Dayreport
- Expanded SLA
- Fixed caller message
- Improved Query
- Redesigned Tables
Specific Agent
- Expanded SLA
- Fixed caller message
- Fixed Timeline
- Improved Query
- Redesigned Tables
Specific Caller
- Expanded SLA
- Fixed caller message
- Improved Query
- Redesigned Tables
Specific Calls
- Added Classification Level
- Fixed caller message
- Improved Query
- Redesigned Available Agents
Specific Skill
- Expanded SLA
- Redesigned Tables
- Fixed caller message
- Improved Query
Status Overview
- Added UCC
- Fixed RC
Total Agents
- Fixed caller message
- Improved Query
- Redesigned Tables
Total Callers
- Fixed caller message
- Improved Query
- Redesigned Tables
Total Skills
- Fixed caller message
- Improved Query
- Redesigned Tables
UCC
- Expanded SLA
- Fixed caller message
- Improved Query
- Redesigned Tables
V 4.0.15311.0
Total Agents
- Fixed Hunttime
UCC
- Added QuickDrop Circle
V 4.0.15302.0
Specific Call
- Added all new Events
Total Agents
- Fixed format for PDF
Total Callers
- Fixed format for PDF
V 4.0.15285.0
Dayreport
- Made SL_Queue_Total configurable
Total Agents
- Merged 3 tables
UCC
- Made SL_Queue_Total configurable
- Switched Type with Skill
V 4.0.15273.0
All
- Added Dialogue, Modality and Type Filter
Specific Call
- Changed Available Agent to Not Reserved Agent
Status Overview
- Added AgentCheck filter
Welcome
- Redesigned