Release Notes Dialogue Intelligence 4.0

V 4.0.16391.0

Specific Call

• Show Prompt input
• Scrollable headers

Total Skills

• Fixed Typo

 

V 4.0.16361.0

 

All Caller

• Added filter on SkillChange

 

V 4.0.16354.0

All

• Changed CanGrow for SSRS 2016

Netnumbers

• Fixed QM

Summary Report

• Added Tooltip to fix drilldown

Total Callers

• Added Tooltip to fix drilldown

Total Skills

• Added Tooltip to fix drilldown

 

V 4.0.16225.0

 

All

• QM check if value is numeric
• Added Classification Parameter
• Fixed detected agent error

 

V 4.0.16213.0

All

• Improved Detected Agent

Classification Overview

• Added more levels

Specific Agent

• Changed Agent parameter to dropdown

Specific Agent

• Changed title

Status Overview

• Changed data to text for Excel Export

Summary Report

• Fixed Skill drill down
• Made queue graph clickable

UCC

• Show available agents

Welcome

• Added Agent ScoreCard
• Removed background
• Removed IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.

 

V 4.0.16151.0

All

• Added Identity prompt check
• Upgraded to 2016
• Holdtime null to 0
• Support Response group accept

Classification

• Added level number

Netnumber

• Fixed multi ucc endtime

Summary Report

• Added QM count

Total Agents

• Added QM count

Total Callers

• Added QM count

Total Skills

• Added QM count

 

V 4.0.16134.0

Classification Overview

• Added more levels

Specific Agent

• Support Parallel Hunting

Specific Call

• Made change for SP Online Recordings

Specific Calls

• Made change for SP Online Recordings

Specific Skills

• Support Parallel Hunting

Status Overview

• Made fix for multi UCC

Summary Report

• Support Parallel Hunting

Total Agent

• Support Parallel Hunting

 

V 4.0.16121.0

Future Intelligence

• Fixed SLA for wrong date

Specific Caller

• Fixed SLA for wrong date

Specific Calls

• Fixed SLA for wrong date

Specific Calls

• Fixed missing Available Agents tooltip

Specific Skill

• Fixed SLA for wrong date

Status Overview

• Fixed scrolling headers

Summary Report

• Fixed Skill drilldown
• Fixed SLA for wrong date

Total Callers

• Fixed SLA for wrong date

Total Skills

• Fixed SLA for wrong date

UCC

• Fixed SLA for wrong date

 

V 4.0.16102.0

All

• Extended the AvailableAgents sip from 255 to MAX
• Switched to localized timestamps

Classification Overview

• Added Businesshours filter

Future Intelligence

• Added Businesshours filter
• Fixed Chat Endpoint
• Fixed QuickDrop filter

Netnumbers

• Added Businesshours filter

Specific Agent

• Added Businesshours filter
• Fixed Chat Endpoint
• Fixed QuickDrop filter
• Hide unused columns

Specific Call

• Fixed Chat flow visibility

Specific Caller

• Added Businesshours filter
• Fixed Chat Endpoint
• Fixed QuickDrop filter
• Hide unused columns

Specific Calls

• Added Businesshours filter
• Fixed Chat Endpoint
• Fixed QuickDrop filter
• Hide unused columns

Specific Skill

• Added Businesshours filter
• Fixed chat endpoint
• Fixed QuickDrop filter
• Hide unused columns

Summary Report

• Added Businesshours filter
• Fixed Chat endpoint
• Fixed QuickDrop filter
• Hide unused columns

Total Agents

• Added Businesshours filter
• Fixed Chat endpoint
• Fixed QuickDrop filter
• Hide unused columns

Total Callers

• Added Businesshours filter
• Fixed QuickDrop filter
• Hide unused columns

Total Skills

• Added Businesshours filter
• Fixed Chat endpoint
• Fixed QuickDrop filter
• Hide unused columns

UCC

• Added Businesshours filter
• Fixed Chat endpoint
• Fixed QuickDrop filter

 

V 4.0.16095.0

Classification Overview

• Changed Margins
• Switched to double query
• Switched to new table

Dialogue Routing

• Changed Margins

Future Intelligence

• Changed Margins
• Fixed Hour Minute field
• Improved Group
• Switched to double query
• Switched to new table

IVR

• Changed Margins

Milestones

• Changed Margins
• Removed default language

Netnumbers

• Changed Margins
• Fixed query for new field
• Switched to double query
• Switched to new table

Specific Agent

• Changed datefield to default for language compatibility
• Changed Margins
• Changed Parameters name
• Switched to double query
• Switched to new table

Specific Call

• Changed Margins
• Switched to double query
• Switched to new table

Specific Caller

• Changed datefield to default for language compatibility
• Changed Margins
• Removed default language
• Switched to double query
• Switched to new table

Specific Calls

• Switched to new table

Specific Skill

• Changed Margins
• Changed to double query
• Removed default language
• Switched to new table

Status Overview

• Added Reason Codes to column
• Changed AgentChart to Agent
• Changed Margins
• Cleaned-up unused parameter
• Removed default language

Summary Report

• Added Agent subgroup to Skill table
• Changed margins
• Removed default language
• Switched to double query
• Switched to new table

Total Agents

• Changed margins
• Removed default language
• Switched to double query
• Switched to new table

Total Callers

• Changed margins
• Removed default language
• Switched to double query
• Switched to new table

Total Skills

• Changed margins
• Removed default language
• Switched to double query
• Switched to new table

UCC

• Changed margins
• Switched to double query
• Switched to new table

Welcome

• Add Dutch language
• Fixed Drilldown for Netnumber
• Removed datatime check for all time
• Started with French language

 

V 4.0.16075.0

Future Intelligence

• Fixed graph colors
• Fixed SLA and HR line
• Fixed sort

Specific Agent

• Switched Agent parameter in drilldown
• Use same query as Total Agent

Specific Caller

• Switched Agent parameter in drilldown

Specific Skill

• Switched Agent parameter in drilldown

Summary Report

• Switched Agent parameter in drilldown

Total Agents

• Added Holdtime
• Switched Agent parameter in drilldown
• Use more generic query

Total Callers

• Added Holdtime

Total Skills

• Added Holdtime

 

V 4.0.16062.0

All

• Added NoLock
• Improved Parameter UCC Query
• Improved Transferee

Future Intelligence

• Cleanup query
• Fixed Forwarded Call Queue Time
• Switched from Table to Matrix

Netnumbers

• Fixed Forwarded Call Queue Time

Specific Agent

• Added DND
• Cleanup query
• Fixed Forwarded Call Queue Time
• Improved Hunts
• Removed Device Parameter

Specific Call

• Fixed Transferlookup
• Improved call connections
• Improved Query speed

Specific Caller

• Cleanup query
• Fixed Forwarded Call Queue Time

Specific Callers

• Fixed Forwarded Call Queue Time

Specific Calls

• Cleanup query

Specific Skill

• Cleanup query
• Fixed Forwarded Call Queue Time
• Switched graph to date

Summary Report

• Cleanup query
• Fixed Forwarded Call Queue Time
• Improved Hunts

Total Agents

• Fixed Trends Colors
• Added more sort options
• Added Trends column
• Cleanup query
• Fixed Forwarded Call Queue Time
• Improved Hunts
• Switched graph to date

Total Callers

• Added more sort options
• Added Trends column
• Cleanup query
• Fixed Forwarded Call Queue Time
• Fixed Trends Colors
• Switched graph to date

Total Skills

• Added more sort options
• Added Trends column
• Cleanup query
• Fixed Forwarded Call Queue Time
• Fixed Trends Colors
• Switched graph to date

UCC

• Cleanup Query
• Fixed Forwarded Call Queue Time

Welcome

• Added more click-able buttons
• Changed Week to Iso_Week

 

V 4.0.16023.0

Classification Overview

• Made compatible for Collocation

Dayreport

• Renamed to Summary Report

Future Intelligence

• Improved sorting charts

Netnumber

• Fixed Drillthrough

Specific Call

• Improved Speed
• Removed Transfer-Endpoint join

Total Agents

• Fixed Transfer From

UCC

• Changes Week to ISO Week

Welcome

• Changed layout
• Changed link to Summary Report

 

V 4.0.15505.0

Classification Overview

• Improved render in PDF

Dayreport

• Improved render in PDF

Dialogue Routing

• Improved render in PDF

Future Intelligence

• Changed Dialoguetype to Actiontype
• Improved render in PDF
• Show last graph per 30 minutes
• Show table per Skill

IVR

• Improved render in PDF

Milestones

• Improved render in PDF

Netnumbers

• Improved render in PDF

Specific Agent

• Improved render in PDF

Specific Call

• Added UCC Fix
• Improved render in PDF

Specific Caller

• Improved render in PDF

Specific Calls

• Fixed Classification Issue
• Improved render in PDF

Specific Skill

• Improved render in PDF

Status Overview

• Improved render in PDF

Total Agents

• Improved render in PDF

Total Callers

• Improved render in PDF

Total Skills

• Improved render in PDF

 

V 4.0.15503.0

Classification Overview

• Added UCC issue fix
• Renamed DIRECT skill

Dayreport

• Added UCC issue fix
• Equalize Agent Query with Total Agents
• Fixed SLA
• Renamed DIRECT skill

Future Intelligence

• Renamed DIRECT skill

Netnumber

• Added UCC issue fix
• Renamed DIRECT skill

Netnumber Netherlands

• Added UCC issue fix
• Renamed DIRECT skill

Netnumber New Zealand

• Added UCC issue fix
• Renamed DIRECT skill

Specific Agent

• Equalize modality type calls
• Added UCC issue fix
• Renamed DIRECT skill

Specific Call

• Added Recording URL Replace feature
• Improved order

Specific Caller

• Added UCC issue fix
• Renamed DIRECT skill

Specific Calls

• Added UCC issue fix
• Removed fix

Specific Skill

• Added UCC issue fix
• Equalize modality type calls
• Renamed DIRECT skill

Total Agents

• Added UCC issue fix
• Equalize modality type calls
• Removed fix
• Renamed DIRECT skill

Total Callers

• Added UCC issue fix
• Renamed DIRECT skill

Total Skills

• Added UCC issue fix
• Removed fix
• Renamed DIRECT skill

UCC

• Added HR Total
• Added percentage
• Added UCC issue fix
• Expanded SL Total
• Removed fix
• Renamed DIRECT skill

 

V 4.0.15462.0

All

• Improved QuickDrops

 

V 4.0.15461.0

All

• Added support for CallMeThe CallMe feature adds a button on your website where the customer can enter his / her number to be called by the UCC, saving the customer in telephone costs.
• UCC Filter added

Status Overview

• Fixed Day starttime

Total Agents

• Improved graph
• Improved transfer display

 

V 4.0.15455.0

Agent Query

• Improved hunting query

 

V 4.0.15452.0

Dayreport

• Removed background

Specific Agent

• Redesign status info

Specific Calls

• Distinct unique agents in lookup

Status Overview

• Changed table to matrix

Total Agents

• Removed background

Total Callers

• Removed background

Total Skills

• Removed background

UCC

• Removed background

 

V 4.0.15434.0

Dayreport

• Improved I Talk Time

Dayreport

• Improved Queuetime

Future Intelligence

• Fixed Graph X as

Netnumber

• Added drilldown

Netnumber Netherlands

• Renamed old Netnumber to Netnumber Netherlands

Netnumber New Zealand

• Added report

Specific Agent

• Added Transfers
• Improved I Talk Time
• Improved SLA
• Switch grouping Skill - Caller

Specific Calls

• Added Transfers attempts

Specific Skill

• Fixed Collation issues
• Improved I Talk Time
• Improved load time

Total Agents

• Fixed Collation issues
• Fixed Column Headers scroll
• Improved I Talk Time
• Improved SLA

Total Callers

• Fixed Column Headers scroll

Total Skills

• Fixed Column Headers scroll

UCC

• Fixed Column Header scroll

 

V 4.0.15433.0

Dayreport

• Fixed Queuetime calculation

Specific Agent

• Changed column name

Specific Calls

• Added recording url feature

Total Agents

• Fixed QueueTime calculation
• Improved Hunt Query part

Total Callers

• Added search option

 

V 4.0.15423.0

Classification Overview

• Added Navigation buttons

Specific Call

• Added new icons

Specific Calls

• Added QM sort

 

V 4.0.15413.0

Classification Overview

• Added the default reports

Dayreport

• Improved Query speed

Future Intelligence

• New report

Netnumber

• Changed map to World

Specific Calls

• Improved Query speed

Total Agents

• Improved Query speed

Welcome

• Added new Icons

 

V 4.0.15393.0

Dayreport

• Expanded SLA
• Fixed caller message
• Improved Query
• Redesigned Tables

Specific Agent

• Expanded SLA
• Fixed caller message
• Fixed Timeline
• Improved Query
• Redesigned Tables

Specific Caller

• Expanded SLA
• Fixed caller message
• Improved Query
• Redesigned Tables

Specific Calls

• Added Classification Level
• Fixed caller message
• Improved Query
• Redesigned Available Agents

Specific Skill

• Expanded SLA
• Redesigned Tables
• Fixed caller message
• Improved Query

Status Overview

• Added UCC
• Fixed RC

Total Agents

• Fixed caller message
• Improved Query
• Redesigned Tables

Total Callers

• Fixed caller message
• Improved Query
• Redesigned Tables

Total Skills

• Fixed caller message
• Improved Query
• Redesigned Tables

UCC

• Expanded SLA
• Fixed caller message
• Improved Query
• Redesigned Tables

 

V 4.0.15311.0

Total Agents

• Fixed Hunttime

UCC

• Added QuickDrop Circle

 

V 4.0.15302.0

Specific Call

• Added all new Events

Total Agents

• Fixed format for PDF

Total Callers

• Fixed format for PDF

 

V 4.0.15285.0

Dayreport

• Made SL_Queue_Total configurable

Total Agents

• Merged 3 tables

UCC

• Made SL_Queue_Total configurable
• Switched Type with Skill

 

V 4.0.15273.0

All

• Added Dialogue, Modality and Type Filter

Specific Call

• Changed Available Agent to Not Reserved Agent

Status Overview

• Added AgentCheck filter

Welcome

• Redesigned