Release Notes Dialogue Intelligence 3.0
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V 3.2.15212.0
Dayreport
- Added Dialer dialogue
- Added Dialogue Filter
- Added Email Dialogue
- Added Modality Filter
- Added Type Filter
- Fixed Direct Agent
- Fixed Direct Agent/Callee
- Fixed NoSkill issue
- Fixed sip:+ inbound
- Graphic overhaul
- Dialogue Routing
- Graphic overhaul
- Added AcceptedByOtherEndpoint
- Removed Type to improve load time
Netnumber
- Graphic overhaul
Specific Agent
- Graphic overhaul
- Added Dialer dialogue
- Added Dialogue Filter
- Added Email Dialogue
- Added Modality Filter
- Added Type Filter
- Fixed Accept without endtime
- Fixed Direct Agent
- Fixed Direct Agent/Callee
- Fixed NoSkill issue
- Fixed sip:+ inbound
- Improved Timeline Table
- Removed Timeline Query
Specific Call
- Graphic overhaul
- Added Email Dialogue
- Fixed Call Link if multiple customers use the same number
- Fixed Order
- Fixed possible negative value
Specific Caller
- Graphic overhaul
- Added Dialer dialogue
- Added Dialogue Filter
- Added Email Dialogue
- Added Modality Filter
- Added Type Filter
- Fixed Direct Agent
- Fixed Direct Agent / Callee
- Fixed NoSkill issue
- Fixed sip:+ inbound
- Improved Timeline Table
- Removed Timeline Query
Specific Calls
- Graphic overhaul
- Added Dialer dialogue
- Added Dialogue Filter
- Added Email Dialogue
- Added Formal Filter
- Added Modality Filter
- Added QueueInterval Filter
- Added Type Filter
- Fixed Agent parameter
- Fixed Direct Agent
- Fixed Direct Agent / Callee
- Fixed NoSkill issue
- Fixed sip:+ inbound
- Shorten Query
All Caller
- Graphic overhaul
- Added Dialer dialogue
- Added Dialogue Filter
- Added Email Dialogue
- Added Label to ActionType
- Added Modality Filter
- Added Type Filter
- Fixed Direct Agent
- Fixed Direct Agent/Callee
- Fixed NoSkill issue
- Fixed sip:+ inbound
- Status Overview
- Fixed Offline OnThePhone value
Total Agents
- Graphic overhaul
- Added Dialer dialogue
- Added Dialogue Filter
- Added Email Dialogue
- Added Label to ActionType
- Added Modality Filter
- Added Type Filter
- Fixed Accept without endtime
- Fixed Direct Agent
- Fixed Direct Agent / Callee
- Fixed NoSkill issue
- Fixed sip:+ inbound
Total Callers
- Added Label to ActionType
- Graphic overhaul
- Added Dialer dialogue
- Added Dialogue Filter
- Added Email Dialogue
- Added Modality Filter
- Added Type Filter
- Fixed Direct Agent
- Fixed Direct Agent/Callee
- Fixed NoSkill issue
- Fixed sip:+ inbound
Total Skills
- Graphic overhaul
- Added Dialer dialogue
- Added Dialogue Filter
- Added Email Dialogue
- Added Endpoint group
- Added Label to ActionType
- Added Modality Filter
- Added Type Filter
- Fixed Direct Agent
- Fixed Direct Agent / Callee
- Fixed NoSkill issue
- Fixed sip:+ inbound
UCC
- Graphic overhaul
- Added Dialogue Filter
- Added drill down QueueInterval
- Added Email Dialogue
- Added Modality Filter
- Added Type Filter
- Fixed Direct Agent
- Fixed NoSkill issue
- Fixed sip:+ inbound
- Fixed SL Talk Tooltip
- Fixed Direct Agent / Callee
Welcome
- Changes Callers to Contacts
- Filtered out phonenumbers in Top Agents
V 3.1.15082.0
Day Report
- Change Caller table to Total Calls Query
- Change Queue chart to Total Calls Query
- Changed Agent Query to base Query
- Changed Skill table to Total Calls Query
- Changed table calls per hour to base query
- Changed Total Calls Query to Base Query
- Removed Caller Query
- Removed Calls per Hour
- Removed Queue Query
Dialogue Routing
- Improved Query Speed
Milestones
- Improved Query Speed
Netnumber
- Cleaned up Query
- Improved Query Speed
Specific Agent
- Changed CallsPerAgent Query to base Query
- Improved Presence Query Speed
- Improved Query Speed by adding filter temp table
- Removed Agent since
- Removed Call/Chat button
- Updated Base Query
Specific Call
- Added After Call Survey filter
- Added Music On Hold Icons
- Added StartConsultiveTransfer as Transfer
- Fixed double correlation issue
- Fixed Survey and Report URL
- Improved Load Time for Legs
- Re-added Legs, but made them optional
- Changed order from type to id
Specific Caller
- Changed Query to Base Query
- Improved Query Speed by adding filter temp table
- Removed Call/Chat button
- Removed Caller Since
- Updated Base Query
Specific Calls
- Created basic start table
- Added QuickDrop Type
- Changed Header and Footer Color
- Improved Query
- Improved Query Speed
- Removed Survey check to improve loading time
- Updated Base Query
- Added Holdtime
- Added Skillescape
- Fixed Row issue
All Caller
- Changed Agent Query to Base Query
- Changed Caller Query to Base Query
- Improved Agent Query
- Improved Query Speed
Status Overview
- Added "AgentAccepted" to Agent Check
- Changed timeformat ico English browser (AM/PM)
- Improved Query Speed
Total Agents
- Added ConsultiveTransfer as Transfer
- Changes CallsPerAgent Query to base Query
- Improved Query Speed by adding filter temp table
- Updated Base Query
Total Callers
- Changed Query to Base Query
- Improved Query Speed
Total Skills
- Improved Query Speed
- Updated Base Query
- Changed Query to Base Query
- added Skill escape
- Replaced Skill blocks with table
UCC
- Updated Base Query
- Added Initial Talk Time to Total Call Table
- Added QuickDrop Type
- Changed Header and Footer Color
- Changed interval to 1 on Queue Chart
- Changed Query of CallsPer Table to TotalCalls Query
- Changed Query of Heatmap chart to TotalCalls Query
- Changed Total Calls query to use Base Query
- Created basic start table
- Fixed Initial Talk Time issue
- Improved Query Speed
- Merged all Queries to 1 Query to improve loading time
- Removed CallsPer Query
- Removed Heathmap Query
- Simplified first table
V 3.1.14452.0
Dayreport
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
- Changes table headers to scroll down
Dialogue Routing
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
IVR
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
Milestones
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
Netnumber
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
- Changes table headers to scroll down
Specific Agent
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
- Changes table headers to scroll down
Specific Call
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Removed Concurrent Calls to improve loadtime
- Removed Queued Calls to improve loadtime
- Added Direct URL (hidden with parameter)
- Design update
- Added StateChange events
- Added WebChat+ events
- Added Survey Event
- Added lookup second call in UCC
Specific Caller
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
- Changes table headers to scroll down
Specific Calls
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Added Supervisor column
- Hide Supervisor column if no data
- Added Transferee column
- Hide Transferee column if no data
- Added Endpoint column
- Design update
- Changes table headers to scroll down
All Caller
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
- Changes table headers to scroll down
Status Overview
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
- Changes table headers to scroll down
Total Agents
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
- Changes table headers to scroll down
Total Callers
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
- Changes table headers to scroll down
Total Skills
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Design update
- Changes table headers to scroll down
UCC
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Hide prompt if not data
- Hide Voicemail if not data
- Design update
- Changes table headers to scroll down
Welcome
- Added DDI Call Support
- Added Group by Correlation for WebChat+ support
- Filtered UCC Parameter to cleanup inactive UCC's
- Changed major version in report
- Design update
V 3.0.14202.0
IVR
- Fixed double entry is base table
- Changed UCC select filter
Specific Call
- Added Recording paused icon
- Added Recording started icon
- Added Recording stopped icon
- Added Recording saved icon
- Added Classification icon
Dayreport
- Changed Fix database to Dynamic
Welcome
- Changed Fix database to Dynamic
UCC
- Changed Fix database to Dynamic
V 3.0.14195.0
Welcome
- Redesign layout
- Added Top Agents
- Added Top Callers
- Added Top Skills
Total Agents
- Added Outbound Dialogue
- Moved Agent Presence to Status Overview to improve load time
Total Callers
- Added Outbound Dialogue
Total Skills
- Added Outbound Dialogue
UCC
- Added Outbound Dialogue
- Added Endpoint
Specific Agent
- Added Outbound Dialogue
Specific Caller
- Added Outbound Dialogue
Specific Calls
- Added Outbound Dialogue
All Caller
- Added Outbound Dialogue
Dayreport
- Added Outbound Dialogue
- Added Endpoints
- Removed Agent Presence to improve load time
Status overview
- Added extra Layer per Agent
- Added Visual Chart of presence
V 3.0.14182.0
Total Callers
- Improved Forward Query
Dayreport
- Improved Forward Query
UCC
- Improved Forward Query
Specific Caller
- Improved Forward Query
Specific Calls
- Improved Forward Query
V 3.0.14175.0
Welcome
- Changed UCC Filter to checkbox
Total Skills
- Changed UCC Filter to checkbox
Total Agents
- Changed UCC Filter to checkbox
Total Callers
- Changed UCC Filter to checkbox
UCC
- Changed UCC Filter to checkbox
- Removed Concurrent Calls to improve speed
Specific Agent
- Changed UCC Filter to checkbox
All Caller
- Changed UCC Filter to checkbox
Specific Caller
- Changed UCC Filter to checkbox
Specific Calls
- Changed UCC Filter to checkbox
Specific Call
- Changed UCC Filter to checkbox
Netnumber
- Changed UCC Filter to checkbox
Milestones
- Changed UCC Filter to checkbox
IVR
- Changed UCC Filter to checkbox
Dialogue Routing
- Changed UCC Filter to checkbox
Dayreport
- Changed UCC Filter to checkbox
- Removed Concurrent Calls to improve speed
V 3.0.14174
Specific Call
- Added CalleeAccepted event
- Added CallOutsideBusinessHours event
- Added StartConsultiveTransfer event
- Added TransferAcceptedByCallee event