Release Notes Dialogue Intelligence 3.0

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V 3.2.15212.0

Dayreport

Netnumber

  • Graphic overhaul

Specific Agent

  • Graphic overhaul
  • Added Dialer dialogue
  • Added Dialogue Filter
  • Added Email Dialogue
  • Added Modality Filter
  • Added Type Filter
  • Fixed Accept without endtime
  • Fixed Direct Agent
  • Fixed Direct Agent/Callee
  • Fixed NoSkill issue
  • Fixed sip:+ inbound
  • Improved Timeline Table
  • Removed Timeline Query

Specific Call

  • Graphic overhaul
  • Added Email Dialogue
  • Fixed Call Link if multiple customers use the same number
  • Fixed Order
  • Fixed possible negative value

Specific Caller

  • Graphic overhaul
  • Added Dialer dialogue
  • Added Dialogue Filter
  • Added Email Dialogue
  • Added Modality Filter
  • Added Type Filter
  • Fixed Direct Agent
  • Fixed Direct Agent / Callee
  • Fixed NoSkill issue
  • Fixed sip:+ inbound
  • Improved Timeline Table
  • Removed Timeline Query

Specific Calls

  • Graphic overhaul
  • Added Dialer dialogue
  • Added Dialogue Filter
  • Added Email Dialogue
  • Added Formal Filter
  • Added Modality Filter
  • Added QueueInterval Filter
  • Added Type Filter
  • Fixed Agent parameter
  • Fixed Direct Agent
  • Fixed Direct Agent / Callee
  • Fixed NoSkill issue
  • Fixed sip:+ inbound
  • Shorten Query

All Caller

  • Graphic overhaul
  • Added Dialer dialogue
  • Added Dialogue Filter
  • Added Email Dialogue
  • Added Label to ActionType
  • Added Modality Filter
  • Added Type Filter
  • Fixed Direct Agent
  • Fixed Direct Agent/Callee
  • Fixed NoSkill issue
  • Fixed sip:+ inbound
  • Status Overview
  • Fixed Offline OnThePhone value

Total Agents

  • Graphic overhaul
  • Added Dialer dialogue
  • Added Dialogue Filter
  • Added Email Dialogue
  • Added Label to ActionType
  • Added Modality Filter
  • Added Type Filter
  • Fixed Accept without endtime
  • Fixed Direct Agent
  • Fixed Direct Agent / Callee
  • Fixed NoSkill issue
  • Fixed sip:+ inbound

Total Callers

  • Added Label to ActionType
  • Graphic overhaul
  • Added Dialer dialogue
  • Added Dialogue Filter
  • Added Email Dialogue
  • Added Modality Filter
  • Added Type Filter
  • Fixed Direct Agent
  • Fixed Direct Agent/Callee
  • Fixed NoSkill issue
  • Fixed sip:+ inbound

Total Skills

  • Graphic overhaul
  • Added Dialer dialogue
  • Added Dialogue Filter
  • Added Email Dialogue
  • Added Endpoint group
  • Added Label to ActionType
  • Added Modality Filter
  • Added Type Filter
  • Fixed Direct Agent
  • Fixed Direct Agent / Callee
  • Fixed NoSkill issue
  • Fixed sip:+ inbound

UCC

  • Graphic overhaul
  • Added Dialogue Filter
  • Added drill down QueueInterval
  • Added Email Dialogue
  • Added Modality Filter
  • Added Type Filter
  • Fixed Direct Agent
  • Fixed NoSkill issue
  • Fixed sip:+ inbound
  • Fixed SL Talk Tooltip
  • Fixed Direct Agent / Callee

Welcome

  • Changes Callers to Contacts
  • Filtered out phonenumbers in Top Agents

 

V 3.1.15082.0

Day Report

  • Change Caller table to Total Calls Query
  • Change Queue chart to Total Calls Query
  • Changed Agent Query to base Query
  • Changed Skill table to Total Calls Query
  • Changed table calls per hour to base query
  • Changed Total Calls Query to Base Query
  • Removed Caller Query
  • Removed Calls per Hour
  • Removed Queue Query

Dialogue Routing

  • Improved Query Speed

Milestones

  • Improved Query Speed

Netnumber

  • Cleaned up Query
  • Improved Query Speed

Specific Agent

  • Changed CallsPerAgent Query to base Query
  • Improved Presence Query Speed
  • Improved Query Speed by adding filter temp table
  • Removed Agent since
  • Removed Call/Chat button
  • Updated Base Query

Specific Call

  • Added After Call Survey filter
  • Added Music On Hold Icons
  • Added StartConsultiveTransfer as Transfer
  • Fixed double correlation issue
  • Fixed Survey and Report URL
  • Improved Load Time for Legs
  • Re-added Legs, but made them optional
  • Changed order from type to id

Specific Caller

  • Changed Query to Base Query
  • Improved Query Speed by adding filter temp table
  • Removed Call/Chat button
  • Removed Caller Since
  • Updated Base Query

Specific Calls

  • Created basic start table
  • Added QuickDrop Type
  • Changed Header and Footer Color
  • Improved Query
  • Improved Query Speed
  • Removed Survey check to improve loading time
  • Updated Base Query
  • Added Holdtime
  • Added Skillescape
  • Fixed Row issue

All Caller

  • Changed Agent Query to Base Query
  • Changed Caller Query to Base Query
  • Improved Agent Query
  • Improved Query Speed

Status Overview

  • Added "AgentAccepted" to Agent Check
  • Changed timeformat ico English browser (AM/PM)
  • Improved Query Speed

Total Agents

  • Added ConsultiveTransfer as Transfer
  • Changes CallsPerAgent Query to base Query
  • Improved Query Speed by adding filter temp table
  • Updated Base Query

Total Callers

  • Changed Query to Base Query
  • Improved Query Speed

Total Skills

  • Improved Query Speed
  • Updated Base Query
  • Changed Query to Base Query
  • added Skill escape
  • Replaced Skill blocks with table

UCC

  • Updated Base Query
  • Added Initial Talk Time to Total Call Table
  • Added QuickDrop Type
  • Changed Header and Footer Color
  • Changed interval to 1 on Queue Chart
  • Changed Query of CallsPer Table to TotalCalls Query
  • Changed Query of Heatmap chart to TotalCalls Query
  • Changed Total Calls query to use Base Query
  • Created basic start table
  • Fixed Initial Talk Time issue
  • Improved Query Speed
  • Merged all Queries to 1 Query to improve loading time
  • Removed CallsPer Query
  • Removed Heathmap Query
  • Simplified first table

 

V 3.1.14452.0

Dayreport

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update
  • Changes table headers to scroll down

Dialogue Routing

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update

IVR

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update

Milestones

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update

Netnumber

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update
  • Changes table headers to scroll down

Specific Agent

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update
  • Changes table headers to scroll down

Specific Call

Specific Caller

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update
  • Changes table headers to scroll down

Specific Calls

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Added Supervisor column
  • Hide Supervisor column if no data
  • Added Transferee column
  • Hide Transferee column if no data
  • Added Endpoint column
  • Design update
  • Changes table headers to scroll down

All Caller

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update
  • Changes table headers to scroll down

Status Overview

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update
  • Changes table headers to scroll down

Total Agents

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update
  • Changes table headers to scroll down

Total Callers

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update
  • Changes table headers to scroll down

Total Skills

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Design update
  • Changes table headers to scroll down

UCC

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Hide prompt if not data
  • Hide Voicemail if not data
  • Design update
  • Changes table headers to scroll down

Welcome

  • Added DDI Call Support
  • Added Group by Correlation for WebChat+ support
  • Filtered UCC Parameter to cleanup inactive UCC's
  • Changed major version in report
  • Design update

 

V 3.0.14202.0

IVR

  • Fixed double entry is base table
  • Changed UCC select filter

Specific Call

  • Added Recording paused icon
  • Added Recording started icon
  • Added Recording stopped icon
  • Added Recording saved icon
  • Added Classification icon

Dayreport

  • Changed Fix database to Dynamic

Welcome

  • Changed Fix database to Dynamic

UCC

  • Changed Fix database to Dynamic

 

V 3.0.14195.0

Welcome

  • Redesign layout
  • Added Top Agents
  • Added Top Callers
  • Added Top Skills

Total Agents

  • Added Outbound Dialogue
  • Moved Agent Presence to Status Overview to improve load time

Total Callers

  • Added Outbound Dialogue

Total Skills

  • Added Outbound Dialogue

UCC

  • Added Outbound Dialogue
  • Added Endpoint

Specific Agent

  • Added Outbound Dialogue

Specific Caller

  • Added Outbound Dialogue

Specific Calls

  • Added Outbound Dialogue

All Caller

  • Added Outbound Dialogue

Dayreport

  • Added Outbound Dialogue
  • Added Endpoints
  • Removed Agent Presence to improve load time

Status overview

  • Added extra Layer per Agent
  • Added Visual Chart of presence

 

V 3.0.14182.0

Total Callers

  • Improved Forward Query

Dayreport

  • Improved Forward Query

UCC

  • Improved Forward Query

Specific Caller

  • Improved Forward Query

Specific Calls

  • Improved Forward Query

 

V 3.0.14175.0

Welcome

  • Changed UCC Filter to checkbox

Total Skills

  • Changed UCC Filter to checkbox

Total Agents

  • Changed UCC Filter to checkbox

Total Callers

  • Changed UCC Filter to checkbox

UCC

  • Changed UCC Filter to checkbox
  • Removed Concurrent Calls to improve speed

Specific Agent

  • Changed UCC Filter to checkbox

All Caller

  • Changed UCC Filter to checkbox

Specific Caller

  • Changed UCC Filter to checkbox

Specific Calls

  • Changed UCC Filter to checkbox

Specific Call

  • Changed UCC Filter to checkbox

Netnumber

  • Changed UCC Filter to checkbox

Milestones

  • Changed UCC Filter to checkbox

IVR

  • Changed UCC Filter to checkbox

Dialogue Routing

  • Changed UCC Filter to checkbox

Dayreport

  • Changed UCC Filter to checkbox
  • Removed Concurrent Calls to improve speed

 

V 3.0.14174

 

Specific Call

  • Added CalleeAccepted event
  • Added CallOutsideBusinessHours event
  • Added StartConsultiveTransfer event
  • Added TransferAcceptedByCallee event