Release Notes Dialogue Intelligence 2.0

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V 2.4.3.28

Specific Calls

  • Added Dialogue column
    • Inbound
    • Outbound
  • Added Modality column
    • Call
    • Chat
  • Added Type column
    • Accepted
    • Missed
    • NoSkill
    • Prompt
    • Forward
  • Improved Parameters
  • Added hide column parameters
  • Added Show Audiofile parameter
  • Added Supervisor column
  • Add change timestamp parameter

Specific Call

  • Added Outbound Call icon
  • Added Outbound Accepted icon

UCC

  • Updated Drilldown to Specific Calls

Total Agents

  • Updated Drilldown to Specific Calls

Total Skills

  • Updated Drilldown to Specific Calls

Total Callers

  • Updated Drilldown to Specific Calls

Specific Agent

  • Updated Drilldown to Specific Calls

Specific Skill

  • Updated Drilldown to Specific Calls

Specific Calller

  • Updated Drilldown to Specific Calls

Dayreport

  • Updated Drilldown to Specific Calls