Dialogue Cloud

Release Notes DC2021.05

Related client-side software

are updated in this bundle.



Power BI


Inflight Snapper


Inflight Wallboard (client)


New Features

  • (Feature 47146) The UCC Display name is now visible in the WebAgent. Learn More

  • (Feature 47146) The UCC Display name is now visible in the Inflight Snapper. Learn More

  • (Feature 51787) Click2Dial is now available in the WebAgent in combination with ServiceNow CTI. Learn More

  • (Feature) CRM Service is now available for SAP C4C. Learn More


Feature improvements


Feature enhancements

  • (Enhancement 51390) The Customer will no longer be shown as previous contacts in the WebAgent.

  • (Enhancement 52269) WebChat - TargetUris for Adaptive Cards Response made optional

  • (Enhancement 52143) The Agent no longer gets an error message when trying to perform a text search while not in any text UCC.

  • (Enhancement 48500) WebChat - The teaser message now visible on a second chat (after closing the first one)

  • (Enhancement 51875) WebChat - The teaser message now stay fixed next to the chat button. Even after scrolling the page.

  • (Enhancement 52262) WebChat - In Adaptive Cards the Submit ID field will now be used instead used for the Submit Title field.

  • (Enhancement 51765) WebWallboard- Keep other skills hidden when using the showskill url parameter

  • (Enhancement 50741) WebWallboard- Improved scenario that an agent disappeared when a reason code was reset

  • (Enhancement 49295) WebWallboard- Improved scenario that the WebWallboard will automatically reconnect when the connection was lost with the backend. For example when the browser tab was inactive.