Dialogue Cloud

Release Notes Core 8.5

Note: Update from 6.2 or lower will:

  • Create a Skype Application and Endpoint for the Presence Provider, %=MyVariables.LearnMore%]

  • Change the Default log / cache / config location to:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\

Note: Core 8.3.0 or higher requires .DotNet Framework 4.7.2

Note: It is strongly advised to activate the WebSockets Windows Feature (Install-WindowsFeature Web-WebSockets)

V 8.5.6

09 June 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

Feature internal enhancement

  • (Enhancement 45232) Enhance AudioFileManager recovery after file access was unavailable

 

V 8.5.5

04 June 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 43402) Graph presence is now using v1 endpoints instead of the beta ones.

    Note: If a customer (i.e. an Azure Tenant ID) has multiple UCC Services, make sure to use a separate Azure application per UCC Service to prevent throttling when collecting presence via MS Graph. Because limits are applied to each unique tenant id/application id combination.

  • (Feature 43128) After GraphApiClient needs to re-authenticate it will set the KPI back to the original value when the new devicecode is authenticated

 

Feature internal enhancement

  • (Enhancement 27991) Improved reloading the log.xml file

  • (Enhancement 44572) Stop playback of Outside Business hours when hunt is accepted

 

V 8.5.4

11 May 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 43590) The UCC will now log a warning when an AttendantCommand takes >5s to execute

 

Feature internal enhancement

  • (Enhancement 43588) Prevent timeout when changing Formal Active status of an Agent in a UCC that has many other Agents

 

V 8.5.3

05 May 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

 

Feature internal enhancement

General

  • (Enhancement 38497) After failed supervisor or trainee consult next action gives error: No valid leaving transitions are permitted from state 'Failed' for trigger 'ConsultEnding'.

  • (Enhancement 42120) Script will now check for .Net Framework 4.7.2

DialogueStudio

  • (Enhancement 36826) Retry connection when port is available but plugin is not setup for the requested UCC yet.

 

V 8.5.2

29 April 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 41715) Stop playback of Outside Business hours when hunt is accepted

 

V 8.5.1

16 April 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 42606) Enhanced Supervisor (Talk/Whisper) functionality in Direct Routing scenario

  • (Enhancement 42084) Return correct IVRQuestion when IvrSessionStarted is called

 

V 8.5.0

08 April 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

New Feature

  • (Feature 37480 ) PCI Compliance (secure destination), Learn More

 

Feature internal enhancement

  • (Enhancement 41562) Adding UCC to service might cause running UCC's to terminate