Dialogue Cloud

Release Notes Core 8.5

Note: Update from 6.2 or lower will:

  • Create a Skype Application and Endpoint for the Presence Provider, %=MyVariables.LearnMore%]

  • Change the Default log / cache / config location to:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\

Note: Core 8.3.0 or higher requires .DotNet Framework 4.7.2

Note: It is strongly advised to activate the WebSockets Windows Feature (Install-WindowsFeature Web-WebSockets)

V 8.5.9

14 July 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 36660) When a Wallboard or Snapper is started, only the requestor receives the required information to display its current state by default (before all users would receive this information by default).

 

Feature internal enhancement

  • (Enhancement 46237) Update script now checks for Breaking plugin changes again

 

V 8.5.8

14 July 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 46659) When an Agent changes its formal active status, this is now logged in the UCC log.

 

Feature internal enhancement

  • (Enhancement 46657) Available Agents will get invited for TextHandling Sessions automatically

 

V 8.5.7

02 July 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 45092) Dealing agent check takes up to much time with 500+ agents

  • (Enhancement 45126) Improve GetAgentByContactInformationOrDefault duration in favor of B2BInboundCallToConference performance

 

V 8.5.6

09 June 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 45232) Enhance AudioFileManager recovery after file access was unavailable

 

V 8.5.5

04 June 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 43402) Graph presence is now using v1 endpoints instead of the beta ones.

    Note: If a customer (i.e. an Azure Tenant ID) has multiple UCC Services, make sure to use a separate Azure application per UCC Service to prevent throttling when collecting presence via MS Graph. Because limits are applied to each unique tenant id/application id combination.

  • (Feature 43128) After GraphApiClient needs to re-authenticate it will set the KPI back to the original value when the new devicecode is authenticated

 

Feature internal enhancement

  • (Enhancement 27991) Improved reloading the log.xml file

  • (Enhancement 44572) Stop playback of Outside Business hours when hunt is accepted

 

V 8.5.4

11 May 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 43590) The UCC will now log a warning when an AttendantCommand takes >5s to execute

 

Feature internal enhancement

  • (Enhancement 43588) Prevent timeout when changing Formal Active status of an Agent in a UCC that has many other Agents

 

V 8.5.3

05 May 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

 

Feature internal enhancement

General

  • (Enhancement 38497) After failed supervisor or trainee consult next action gives error: No valid leaving transitions are permitted from state 'Failed' for trigger 'ConsultEnding'.

  • (Enhancement 42120) Script will now check for .Net Framework 4.7.2

DialogueStudio

  • (Enhancement 36826) Retry connection when port is available but plugin is not setup for the requested UCC yet.

 

V 8.5.2

29 April 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 41715) Stop playback of Outside Business hours when hunt is accepted

 

V 8.5.1

16 April 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 42606) Enhanced Supervisor (Talk/Whisper) functionality in Direct Routing scenario

  • (Enhancement 42084) Return correct IVRQuestion when IvrSessionStarted is called

 

V 8.5.0

08 April 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

New Feature

  • (Feature 37480 ) PCI Compliance (secure destination), Learn More

 

Feature internal enhancement

  • (Enhancement 41562) Adding UCC to service might cause running UCC's to terminate