Release Notes Core 8.4

Note: Update from 6.2 or lower will:

  • Create a Skype Application and Endpoint for the Presence Provider, Learn More

  • Change the Default log / cache / config location to:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\

Note: Core 8.3.0 or higher requires .DotNet Framework 4.7.2

Note: It is strongly advised to activate the WebSockets Windows Feature (Install-WindowsFeature Web-WebSockets)

V 8.4.2

07 April 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 42120) Script will now check for .Net Framework 4.7.2

 

V 8.4.0

30 March 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 38532) Report AcceptedCustomer in CDR when both Agent and Customer accepted

  • (Feature 38848) Add impersonation information in TeamsHunter for multiple Audio Session Types

 

Feature internal enhancement

  • (Enhancement 37262) Call on behalf doesn't show the correct from address when choosing a Modality Endpoint