Dialogue Cloud

Release Notes Core 8.4

Note: Update from 6.2 or lower will:

  • Create a Skype Application and Endpoint for the Presence Provider, %=MyVariables.LearnMore%]

  • Change the Default log / cache / config location to:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\

Note: Core 8.3.0 or higher requires .DotNet Framework 4.7.2

Note: It is strongly advised to activate the WebSockets Windows Feature (Install-WindowsFeature Web-WebSockets

V 8.4.13

28 May 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

SQLPlugin

  • (Enhancement 42527) Improved SQLPlugin after upgrade to Core 8.1.0.1

 

V 8.4.10

26 May 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 43911) Graph Presence Provider - Cancel presence collection requests that take too long

 

V 8.4.9

18 May 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 27991) Improved reloading the log.xml file

 

V 8.4.7

11 May 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 43402) Graph presence is now using v1 endpoints instead of the beta ones.

    Note: If a customer (i.e. an Azure Tenant ID) has multiple UCC Services, make sure to use a separate Azure application per UCC Service to prevent throttling when collecting presence via MS Graph. Because limits are applied to each unique tenant id/application id combination.

  • (Feature 43128) After GraphApiClient needs to re-authenticate it will set the KPI back to the original value when the new devicecode is authenticated

 

 

V 8.4.5

06 May 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 43590) The UCC will now log a warning when an AttendantCommand takes >5s to execute

 

Feature internal enhancement

  • (Enhancement 43588) Prevent timeout when changing Formal Active status of an Agent in a UCC that has many other Agents

 

V 8.4.3

15 April 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 42606) Enhanced Supervisor (Talk/Whisper) functionality in Direct Routing scenario

 

V 8.4.2

07 April 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 42120) Script will now check for .Net Framework 4.7.2

 

V 8.4.0

30 March 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 38532) Report AcceptedCustomer in CDR when both Agent and Customer accepted

  • (Feature 38848) Add impersonation information in TeamsHunter for multiple Audio Session Types

 

Feature internal enhancement

  • (Enhancement 37262) Call on behalf doesn't show the correct from address when choosing a Modality Endpoint