Dialogue Cloud

Release Notes Core 8.3

This version is not longer technical supported. See our End of life policy.

Note: Update from 6.2 or lower will:

  • Create a Skype Application and Endpoint for the Presence Provider, %=MyVariables.LearnMore%]

  • Change the Default log / cache / config location to:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\

Note: Core 8.3.0 or higher requires .DotNet Framework 4.7.2

Note: It is strongly advised to activate the WebSockets Windows Feature (Install-WindowsFeature Web-WebSockets)

V 8.3.1

04 May 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 42120) Script will now check for .Net Framework 4.7.2

 

V 8.3.0

11 March 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

New Feature

  • (Feature 35919) Remote Call Controls - Consultative Transfer

    • (Feature 37058) Call detail reporting for remote call controls single conference consult

    • (Feature 34008) WebAgent consulting Colleague
      (Available in WebAgent v 6.22 or higher)

 

Feature improved behavior

  • (Feature 19067) Voicemail dialer hunt agents by skill optionally only within business hours, Learn More

    • (Feature 10596) Added Voicemail Dialer V2: A new version of the Voicemail Dialer that uses Agents and Skills instead of VoicemailAgents; requires SharePoint template in order to select a Skill when action Voicemail is configured.

 

Feature internal enhancement

  • (Enhancement 39804) Enhanced Campaigndialer after stop command

  • (Enhancement 35071) MessageBusy now supports a Prompt as an action.

  • (Enhancement 36025) Trainees will now have the Role Trainee instead of Supervisor in both PluginFramework.ConferenceControl.Participants and DialogueParticipantAddedEvent

  • (Enhancement 19354) When MessageBusy was deleted in SharePoint and WaitingQueue Music Configured, no Music would play. An error about the missing question will now be logged and the music will still be played.

 

Plugin build

Dialogue Studio

  • (Feature 36826) Retry connection when port is available but plugin is not setup for the requested UCC yet.

 

PluginFramework