GoLive! Online ManualRelease Notes Core 8.2
Note: Update from 6.2 or lower will:
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Create a Skype Application and Endpoint for the Presence Provider, Learn More
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Change the Default log / cache / config location to:
C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\
V 8.2.2
17 February 2021
Connected Product Dependencies
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Dialogue Intelligence SSRS Report v 6.0.18235.01
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Universal Timeline Service v 6.3.2
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When using WebAgent:
Note Always also check the WebAgent client dependencies, Learn More
Feature improved behavior
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(Enhancement 37522) Prevent redundant messages being sent for updating AttendantService presence
V 8.2.1
17 February 2021
Connected Product Dependencies
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Dialogue Intelligence SSRS Report v 6.0.18235.01
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Universal Timeline Service v 6.3.2
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When using WebAgent:
Note Always also check the WebAgent client dependencies, Learn More
Feature improved behavior
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(Enhancement 39443) Remove final character from Graph Presence authentication log
V 8.2.0
12 February 2021
Connected Product Dependencies
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Dialogue Intelligence SSRS Report v 6.0.18235.01
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Universal Timeline Service v 6.3.2
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When using WebAgent:
Note Always also check the WebAgent client dependencies, Learn More
New Feature
Dialogue Studio
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(Feature 33517) Disconnect, No Action, Enqueue and Merge node are now combined in one node with a dropdown to select action
Feature improved behavior
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(Feature 27074) Added new BlockList options (Decline and UmVoicemail), Learn More
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(Feature 28228) When the reason code can not be set via Chat, the text "Cannot set presence, because your endpoint is not registered, possibly federatedWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC. or intercepted" is provided as feedback to the Agent
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(Feature 22308) Adding a new endpoint without a restart of the UCC service
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(Feature 28475) Changes in the PresenceProvider settings in the config.xml are now picked up real-time. Before this change a UCC Service restart was required.
- (Feature 28473) Support multiple endpoint for the UcmaPresenceSource
Feature internal enhancement
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(Enhancement 33548) Enhanced retries when using MsGraphPresenceSource
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(Enhancement 32643) KPI Monitor Plugin does now show inactive presence source subscriptions for MS Graph Presence Source
Plugin build
Dialogue Studio
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(Feature 34586) Add new actions to action node in Dialogue Studio
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(Enhancement 37959) Enhanced connecting Dialogue Studio for multiple UCC's with the same UCC service on the same port sometimes failing because of timing issue
IVR Plugin
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(Feature 31988) Improve IVRInteractive Voice Response (IVR) is a telephone application to take orders via telephone keypad or voice through a computer. By choosing menu options the caller receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent. handling in the IvrPlugin used for teams and PAL sessions