Release Notes Core 8.2

Note: Update from 6.2 or lower will:

  • Create a Skype Application and Endpoint for the Presence Provider, Learn More

  • Change the Default log / cache / config location to:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\

V 8.2.2

17 February 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Enhancement 37522) Prevent redundant messages being sent for updating AttendantService presence

 

V 8.2.1

17 February 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Enhancement 39443) Remove final character from Graph Presence authentication log

 

V 8.2.0

12 February 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

New Feature

Dialogue Studio

  • (Feature 33517) Disconnect, No Action, Enqueue and Merge node are now combined in one node with a dropdown to select action

 

Feature improved behavior

 

Feature internal enhancement

  • (Enhancement 33548) Enhanced retries when using MsGraphPresenceSource

  • (Enhancement 32643) KPI Monitor Plugin does now show inactive presence source subscriptions for MS Graph Presence Source

 

Plugin build

Dialogue Studio

  • (Feature 34586) Add new actions to action node in Dialogue Studio

  • (Enhancement 37959) Enhanced connecting Dialogue Studio for multiple UCC's with the same UCC service on the same port sometimes failing because of timing issue

IVR Plugin