Release Notes Core 8.2

This version is not longer technical supported. See our End of life policy.

Note: Update from 6.2 or lower will:

Create a Skype Application and Endpoint for the Presence Provider, %=MyVariables.LearnMore%]
Change the Default log / cache / config location to:

C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\

V 8.2.2

17 February 2021

Dialogue Intelligence SSRS Report v 6.0.18235.01
Universal Timeline Service v 6.3.2
When using WebAgent:

Note Always also check the WebAgent client dependencies, Learn More
- WebAgent Service v 1.11
- Dialogue Manager v 1.5.0

(Enhancement 37522) Prevent redundant messages being sent for updating AttendantService presence

17 February 2021

Dialogue Intelligence SSRS Report v 6.0.18235.01
Universal Timeline Service v 6.3.2
When using WebAgent:

Note Always also check the WebAgent client dependencies, Learn More
- WebAgent Service v 1.11
- Dialogue Manager v 1.5.0

(Enhancement 39443) Remove final character from Graph Presence authentication log

12 February 2021

Dialogue Intelligence SSRS Report v 6.0.18235.01
Universal Timeline Service v 6.3.2
When using WebAgent:

Note Always also check the WebAgent client dependencies, Learn More
- WebAgent Service v 1.11
- Dialogue Manager v 1.5.0

(Feature 33517) Disconnect, No Action, Enqueue and Merge node are now combined in one node with a dropdown to select action

(Feature 27074) Added new BlockList options (Decline and UmVoicemail), Learn More
(Feature 28228) When the reason code can not be set via Chat, the text "Cannot set presence, because your endpoint is not registered, possibly federatedWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC. or intercepted" is provided as feedback to the Agent
(Feature 22308) Adding a new endpoint without a restart of the UCC service
(Feature 28475) Changes in the PresenceProvider settings in the config.xml are now picked up real-time. Before this change a UCC Service restart was required.
(Feature 28473) Support multiple endpoint for the UcmaPresenceSource

(Enhancement 33548) Enhanced retries when using MsGraphPresenceSource
(Enhancement 32643) KPI Monitor Plugin does now show inactive presence source subscriptions for MS Graph Presence Source

(Feature 34586) Add new actions to action node in Dialogue Studio
(Enhancement 37959) Enhanced connecting Dialogue Studio for multiple UCC's with the same UCC service on the same port sometimes failing because of timing issue