Dialogue Cloud

Release Notes Core 8.1

This version is not longer technical supported. See our End of life policy.

Note: Update from 6.2 or lower will:

  • Create a Skype Application and Endpoint for the Presence Provider, %=MyVariables.LearnMore%]

  • Change the Default log / cache / config location to:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\

V 8.1.12

17 February 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 37522) Prevent redundant messages being sent for updating AttendantService presence

 

V 8.1.11

10 February 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 37239) Display Name is not always shared in transcript

 

V 8.1.10

28 January 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 38607) After a successful Blind Transfer via Teams, the Transferor would be able to Hangup the Call between the Transferee and the TransferTarget. The Hangup button now no longer does this.

 

V 8.1.9

26 January 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 38644) Improved behavior reservation release detection based on additional states.

 

V 8.1.8

06 January 2021

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 37663) Enhanced configuration for the UCC to send PAI header information to the SBC. This information was missing in specific scenarios, which prevented Supervisor and Trainer/Trainee scenario's from working properly when this functionality was enabled.

 

V 8.1.7

03 December 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 36961) Enhanced exception scenario that could occur when restarting a busy DashboardService

 

V 8.1.6

03 December 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 34663) When attempting to perform a consultative transfer to a call to an Endpoint that contain a tel or sip in their opaque uri part (sip:example@example.com;gruu;opaque=srvr:tel:XYZ) both calls remained in state transferring.

 

V 8.1.5

27 November 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 36591) Enhanced scenario if no PAI config present

 

V 8.1.3

19 November 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 36396) Add a retry-mechanism that will return the cached file even though the last access update does not work

 

V 8.1.2

17 November 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

  • (Enhancement 36094) Enhanced Chat API not using customer display name and SIP URI

 

V 8.1.1

03 November 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature internal enhancement

Unified Contact Center Release Build

  • (Enhancement 33375) Enhanced logging

  • (Enhancement 35450) Enhanced handling of previously failed supervisor/trainee sessions

 

Plugin build

 

Release Files

  • (Enhancement 35752) BreakInService is no longer shipped with the installer

 

 

V 8.1.0

30 September 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

New Feature

General

  • (Feature 15297) Enhance Overflow Threshold, Learn More

    • Added option to calculate UCC Overflow threshold dynamically based on the number of active agents, in addition to the existing static threshold.

    • Calculate dynamic overflow with total agents available, regardless if the are in a call or not.

    • Move office closed before overflow.

    • Threshold overflow Agents observable.

  • (Feature 26070) Implement Presence API, Learn More

    The Core now supports collecting Presence in Microsoft Teams via the Graph API.

Dialogue Studio

  • (Feature 33395) Dialogue Studio: Add support for all Action Types.

Release Files

  • (Feature 26198) Core Update script (UpdateUCC.ps1) to include question to delete cache files.

 

Feature internal enhancement

Unified Contact Center Release Build

  • (Enhancement 30236) Enhancement for no pause between WaitingQueue messages.

  • (Enhancement 32377) A UCC would keep a lock on the AudioData folder in its cache directory, even after it was stopped by removing it from the config.xml. This prevented you from removing the cache while the UCC Service was running. This is now fixed.

  • (Enhancement 30610) Add QueueNameChangedEvent to EventBus, fix use of SessionQueue.Name when not appropriate.

  • (Enhancement 34723) Add support for 8.1 SharePoint template.

  • (Enhancement 29433) Calls Waiting, Longest Wait, Average Wait, and On a Call statistics were not computed for Chat Skills. Now they are.

  • (Enhancement 30820) Calls would sometimes remain visible on the Wallboard or in the Snapper indefinitely. This is no longer the case.

  • (Enhancement 28016) Changed Error to Warning for AgentReservationManager

  • (Enhancement 34385) Enhancement for DCI AutoStartOutboundAudioRecording setting adherence.

  • (Enhancement 33029) Improve memory performance which can occur in a UCC using the Graph presence provider.

  • (Enhancement 32974) Enhancement for Serialization issue SkillEscapeMaxQueueSize.

  • (Enhancement 32256) Enhancement scenario when agent was removed while its desired presence source is not enabled.

  • (Enhancement 32613) Improve memory performance in LegStateHelper.

  • (Enhancement 34111) Enhancement for Teams federatedWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC. hunter when PSTN call is received on other internal sip domain.

  • (Enhancement 33572) Hunt fails if Teams Agent is hunted through federation and TeamsAnonymousImpersonateUri is not set.

  • (Enhancement 33244) In a multi UCC scenario the IvrPlugins would not always be started when ucc1 forwarded a caller to ucc2's lineuri instead of sipuri because the leg for the caller could not be found. This is now fixed.

  • (Enhancement 32582) In vary rare occasions a UCC would log ERROR System.NullReferenceException during startup in SubscribeNewCalls. This was harmless but is now no longer the case.

  • (Enhancement 34584) Logs will now display a truncated version of SpeechRecognizer hints (100 characters max).

  • (Enhancement 32962) MediaChannel state changes were not logged.

  • (Enhancement 29357) OnHoldMusic would not be started when a call was created using the DirectDialer. This is no longer the case.

  • (Enhancement 32524) PluginAPI SayAsync method fixed when first hunt was ignored.

  • (Enhancement 32497) Prevent duplicate add handlers when casing is different for the same msmq.

  • (Enhancement 32988) Selecting a Forward Skill as action for the Message Overflow would not actually forward the Caller. This is now fixed.

  • (Enhancement 32694) Transferring PSTN callers to PSTN phone number by a Federated Agent succeeds again.

  • (Enhancement 34115) UCC endpoint establish timeout increased from 30s to 60s

  • (Enhancement 31877) UCC_Huntlog table shows success is 0 even when the hunt is successful (DirectRouting).

  • (Enhancement 30196) When an Agent attempts to handle a Dialogue created by the TextHandlingSystem that they themselves created, this would cause the Hunts to fail in the UCC log, and no reservation / wrap-up would be created. This is fixed.

  • (Enhancement 33308) When Graph Presence is disabled do not suggest this presence source.

  • (Enhancement 33425) When Hunting fails for unknown reasons, the Hunter would start hunting as fast as possible, using up all system resources. This process is now throttled by the HuntThrottlingManager when hunts are failing quickly.

  • (Enhancement 27313) When the QualityMonitor mode for WebChatPlus was set to numeric, the quality monitor result would be reported to an Agent if the Customer ended the Session. Agents now no longer receive this result.

 

Feature improved behavior

Miscellaneous

 

Plugin build

Feature internal enhancement

Miscellaneous