Release Notes Core 6.7

Note: Update from 6.2 or lower will:

V 6.7.28

13 August 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Enhancement 31116) Enhanced Mark call recording scenarios

  • (Enhancement 29078) Setting AutoStartOutboundAudioRecording = false does disable audio recording for DCI calls

  • (Enhancement 32497) Prevent duplicate add handlers when casing is different for the same msmq

  • (Enhancement 30820) Enhanced scenario cleaning up calls on the Wallboard or in the Snapper

  • (Enhancement 32582) In vary rare occasions a UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. would log ERROR System.NullReferenceException during startup in SubscribeNewCalls. This was harmless but is now no longer the case.

  • (Enhancement 32974) Enhanced Serialization SkillEscapeMaxQueueSize

  • (Enhancement 32988) Enhanced scenario selecting a Forward Skill as action for the Message Overflow would not actually forward the Caller.

  • (Enhancement 29357) OnHoldMusic would not be started when a call was created using the DirectDialer.

  • (Enhancement 33425) When Hunting fails for unknown reasons, the Hunter would start hunting as fast as possible, using up all system resources. This process is now throttled by the HuntThrottlingManager when hunts are failing quickly.

 

V 6.7.23

24 June 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 19066) Added setting EnableVoiceMailDialerOutsideBusinessHours that can be used to configure the VoiceMailDialer to process Voicemails within business hours only, or 24/7 (default = true)

  • (Feature 30027) Check license before utilizing it, failing for the check means the existing license will remain

 

V 6.7.21

19 May 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature improved behavior

  • (Feature 28251) The AttendantService commands CancelWrapUp, IncreaseWrapUpTime, and GetWrapUpTime will now operate on the WrapUp at UCCService level, instead of at UCC level. This means Agents no longer have to select a specific UCC to modify their discharge.

 

Feature Internal Enhancement

  • (Enhancement 29669) (Web) Wallboard would not count the calls waiting for a Skill when the Skill was selected through a Plugin (so if a Plugin did all the routing, this would remain 0).

 

V 6.7.20

21 April 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Changes

Install Script

  • (Feature 28302) Check "Log On As A Service" rights for service account during InstallUcc script

  • (Feature 27933) Plugins part of install package

 

Feature Internal Enhancement

General

 

Dashboard Service

  • (Enhancement 29201) CompleteUccStatistics (introduced in 6.7.0) would be received by, but not forwarded to connected clients the DashboardService.

 

Install Script

  • (Enhancement 28420) Plugin directory created when it was not before and feedback when plugin config location is changed

  • (Enhancement 27886) UpdateUCC.ps1 and detection if Microsoft Visual C++ 2015-2019 installed on the server

 

V 6.7.16

17 February 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature Internal Enhancement

  • (Enhancement 24413) Agents with Presence Away would still be hunted for TextHandling, because hunts for TextHandling would consider the MobileDeviceHuntPresence setting (set to Away by default) even though the Agent was not logged on Mobile.

  • (Enhancement 27476) Enhanced warm transfer if same internal endpoint is used.

  • (Enhancement 27030) Removing a Skill without removing the corresponding Skills Per Agent first would lead to an error in the log.

  • (Enhancement 26617) When an Agent accepted an Outbound Dialer call but immediately disconnects the Call, this would mark the Outbound Dialer Call with status Unknown instead of AgentHungUpBeforeCustomerAnswered

 

V 6.7.15

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

3 February 2020

Feature Internal Enhancement

 

V 6.7.14

15 January 2020

Connected Product Dependencies

 

Changed

  • (Feature 26467) Add option ServiceLevelEventLogging that can be used to troubleshoot Advanced Statistics

 

Feature Internal Enhancement

 

V 6.7.11

29 November 2019

Connected Product Dependencies

 

Feature Internal Enhancement

  • (Enhancement 25975) Calls for EscapeSkills would sometimes still escape even though the Call was already accepted by an Agent. This is no longer the case.

  • (Enhancement 25102) Send supervisor events to supervisor uri when PhoneUri is used

  • (Enhancement 25654) Plugins will now receive their requested SharePoint Setting Lists, even if some of the Lists they request do not yet exist on SharePoint. When the Lists are added to SharePoint after the UCC is started they will be auto discovered.

  • (Enhancement 25708) Taking TextHandling Sessions that were not the oldest session in the Queue did not work. Now it does.

  • (Enhancement 25561) TextToSpeechPromptDTO was not working with unsuccessful prompt result

  • (Enhancement 25723) Enhanced Warm transfer via Teams after update to core 6.7.8

  • (Enhancement 25523) Enhanced scenario when extending Discharge with a very large value and then updating the Settings.

 

V 6.7.8

13 November 2019

Connected Product Dependencies

 

Changed

  • (Feature 18064) The UCC no longer requires access to the master database if the database already exists.

  • (Feature 25105) Stored procedure performance improvements

  • (Feature 24991) Presence Provider is able to deal with more subscriptions.

 

Feature Internal Enhancement

  • (Enhancement 25310) By adding child logger capabilities, there is less change of logging mixups.

  • (Enhancement 24606) Advanced Statistics would not reset daily anymore if an exception happened during the daily reset

 

V 6.7.4

22 October 2019

Connected Product Dependencies

 

Feature Internal Enhancement

  • (Enhancement 23189) Sometimes the campaign-dialer ignored the agent reservation system. This only happened for agents which were registered in multiple UCC's.

  • (Enhancement 21821) When ReservationPointSystem was misconfigured it would spam the log with errors. This is now throttled to a message every 30 seconds per UCC.

  • (Enhancement 24638) When a teams client, puts a call on hold (via federationWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC., and with UseImpersonation = true), teams will send a transfer to itself after the (a=inactive) is send.

  • (Enhancement 24292) Real-time Statistics would sometimes be calculated incorrectly when a Dialogue remained in Quality Monitor longer than the handling Agent remained in Discharge.

 

V 6.7.2

08 October 2019

Connected Product Dependencies

 

Changed

 

Feature Internal Enhancement