Release Notes Core 6.6

Note: Update from 6.2 or lower will:

  • Create a Skype Application and Endpoint for the Presence Provider, Learn More

  • Change the Default log / cache / config location to:

    C:\ProgramData\Anywhere365\CoreThe Core is the center of Anywhere365. It manages all the Dialogues.\Service\UnifiedContactCenterService\

  • Alter the database to use sipmapid instead of plain text.

    • Reports need to be updated to V 6.0.18235.01 or higher.

    • Universal Timeline Service needs to be updated to V 6.3.2 or higher.

V 6.6.19

12 February 2020

Feature Internal Enhancement

  • (Enhancement 27030) Removing a Skill without removing the corresponding Skills Per Agent first would lead to an error in the log.

 

V 6.6.18

11 February 2020

Feature Internal Enhancement

  • (Enhancement 27476) Enhanced warm transfer if same internal endpoint is used.

  • (Enhancement 24413) Agents with Presence Away would still be hunted for TextHandling, because hunts for TextHandling would consider the MobileDeviceHuntPresence setting (set to Away by default) even though the Agent was not logged on Mobile.

 

V 6.6.16

3 February 2020

Changed

  • (Feature 22774) Direct Line plugin: Implement fallback solution for Adaptive Cards

 

Feature Internal Enhancement

 

V 6.6.14

15 January 2020

Changed

  • (Feature 26467) Add option ServiceLevelEventLogging that can be used to troubleshoot Advanced Statistics

 

Feature Internal Enhancement

 

V 6.6.12

01 October 2019

Feature Internal Enhancement

  • (Enhancement 24293) Enhanced performance consultative transfer

  • (Enhancement 24263) Logging out of the WebAgent will no longer terminate all CustomSessions for that Agent.

  • (Enhancement 23692) Do not broadcast Outbound endpoints when UseOutboundRecording=false

  • (Enhancement 24132) Enhanced performance when retrieving the Timeline in Extension Window

  • (Enhancement 24063) Improved loading ConfiguredSpeechRecognizerCulture when plugin calls PluginUccSettings that are not yet loaded

 

V 6.6.9

09 September 2019

Feature Internal Enhancement

 

V 6.6.8

26 August 2019

Changed

  • (Feature 21749) Add conversation started for Teams support Snapper

  • (Feature 22522) Enable Teams client to stop a chat session in the UCC

Feature Internal Enhancement

 

V 6.6.0

27 May 2019

Changed

  • (Feature 12524) Non-identity prompts will now respect the AmountPromptDigits setting

  • (Feature 14020) Add inbound routing rule option Referred By Callee. When an inbound intercepted call goes through the routing list and a skill is set, this option defines whether or not the transferred by header should show the SIP Address of the intercepted Agent.

  • (Feature 16788) Enabled the use of call on behalf endpoints when using direct call interceptor (snapper)

  • (Feature 17906) ConnectionStrings can now be stored in encrypted format in SharePoint, Learn More

    Note SharePoint Template 6.2 required

  • (Feature 20553) Dialogues can now be scheduled based on time remaining to meet Service Level Agreements, instead of just Waiting Time, Learn More

    Note SharePoint Template 6.2 required

  • (Feature 20555) Advanced Statistics Plugin. Enabled by default. Use in combination with the Snapper 6.7 to get extra real-time Agent Statistics, Learn More

  • (Feature 6889) Add two new settings "StartAutonomousDialerOnStartup" and "StartOutboundDialerOnStartup" that can be used to start dialers automatically

  • (Feature 8781) Allow renewing of license without restarting the UCC service. The license must have the same level. Both upgrades and downgrades of the license still require a UCC service restart.

Feature Internal Enhancement

  • (Enhancement 15364) The UCC now stops when failing over to an invalid license.
  • (Enhancement 17909) Campaign Dialer no longer writes ERROR "Entry is currently not in a queue" when an Agent does not accept Campaign Dialer Call. This error was harmless and is now fixed.
  • (Enhancement 18612) The MaxConcurrent setting that allows you to start UCCs is now properly respected. When starting without cache still MaxConcurrent is limited to a maximum of 5.
  • (Enhancement 19764) Improved settings Caching for TrainerTrainee
  • (Enhancement 20361) The Reports would sometimes show the Queue Position of a successfully Forwarded Call changing. This is no longer the case, but already generated data will not be fixed.
  • (Enhancement 20487) Enhanced StartBuffer max size is ucc's are added
  • (Enhancement 20490) Enhanced Inbound intercepted session Im recorder chat commands on AgentImSession