Dialogue Cloud

Release Notes Core 6.6

This version is not longer technical supported. See our End of life policy.

Note: Update from 6.2 or lower will:

  • Create a Skype Application and Endpoint for the Presence Provider, %=MyVariables.LearnMore%]

  • Change the Default log / cache / config location to:

    C:\ProgramData\Anywhere365\Core\Service\UnifiedContactCenterService\

V 6.6.21

07 April 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Changed

Install script

  • (Feature 28302) Check "Log On As A Service" rights for service account during InstallUcc script

  • (Feature 27933) Plugins part of install package

  • (Feature 23519) Improved script UCC creator in combination with InstallExtraUCC

  • (Feature 20359) UCC install script - KPI Creator Prompt should by default run when not answered

 

Feature Internal Enhancement

General

 

Install Script

  • (Enhancement 27040) CreateWebService function in scripts is not dynamic

  • (Enhancement 26854) SfB 2019 DVD not recognized during installation

  • (Enhancement 20372) Changed default choice for Kpi Creater when installing/updating ucc

  • (Enhancement 26264) Enhanced Install script when installing TTS

  • (Enhancement 18390) InstallUcc script should not always automatically create the presence provider trusted application

  • (Enhancement 26329) installucc.ps1 doesn't install correct Core version

  • (Enhancement 28420) Plugin directory created when it was not before and feedback when plugin config location is changed

  • (Enhancement 26257) Update script bug in run KPI creator

  • (Enhancement 27886) UpdateUCC.ps1 and detection if Microsoft Visual C++ 2015-2019 installed on the server

 

V 6.6.19

12 February 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature Internal Enhancement

  • (Enhancement 27030) Removing a Skill without removing the corresponding Skills Per Agent first would lead to an error in the log.

 

V 6.6.18

11 February 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Feature Internal Enhancement

  • (Enhancement 27476) Enhanced warm transfer if same internal endpoint is used.

  • (Enhancement 24413) Agents with Presence Away would still be hunted for TextHandling, because hunts for TextHandling would consider the MobileDeviceHuntPresence setting (set to Away by default) even though the Agent was not logged on Mobile.

 

V 6.6.16

3 February 2020

Connected Product Dependencies

  • Dialogue Intelligence SSRS Report v 6.0.18235.01

  • Universal Timeline Service v 6.3.2

  • When using WebAgent:

    Note Always also check the WebAgent client dependencies, Learn More

 

Changed

  • (Feature 22774) Direct Line plugin: Implement fallback solution for Adaptive Cards

 

Feature Internal Enhancement

  • (Enhancement 27151) Audio would not be audible after an Inbound Intercepted Call Session was transferred into, and the Agent for which the Call was Intercepted had Call Forwarding enabled.

  • (Enhancement 27133) Consultative Transfers to Inbound Intercepted Call Sessions would be declined by the UCC: "AudioSessionTransferVerifier-Verify Declining transfer. The state of the session to transfer to is not Negotiated. Actual state:NonNegotiable".

 

V 6.6.14

15 January 2020

Changed

  • (Feature 26467) Add option ServiceLevelEventLogging that can be used to troubleshoot Advanced Statistics

 

Feature Internal Enhancement

 

V 6.6.12

01 October 2019

Feature Internal Enhancement

  • (Enhancement 24293) Enhanced performance consultative transfer

  • (Enhancement 24263) Logging out of the WebAgent will no longer terminate all CustomSessions for that Agent.

  • (Enhancement 23692) Do not broadcast Outbound endpoints when UseOutboundRecording=false

  • (Enhancement 24132) Enhanced performance when retrieving the Timeline in Extension Window

  • (Enhancement 24063) Improved loading ConfiguredSpeechRecognizerCulture when plugin calls PluginUccSettings that are not yet loaded

 

V 6.6.9

09 September 2019

Feature Internal Enhancement

  • (Enhancement 23219) Better exitcodes on service start failure
  • (Enhancement 23062) Filter duplicate entries of agent when sip address only differs in capitals
  • (Enhancement 23055) Presence change events did not always remove agents from fail-fast list
  • (Enhancement 21439) Enhanced SQL Prompt Action handling
  • (Enhancement 23169) Wrapup zero when session is Outbound and UseOutboundWrapup is false for DialogueConnectedEvent

 

V 6.6.8

26 August 2019

Changed

  • (Feature 21749) Add conversation started for Teams support Snapper

  • (Feature 22522) Enable Teams client to stop a chat session in the UCC

Feature Internal Enhancement

  • (Enhancement 20666) When saving updates to the config.xml the WspFileSystemWatcher would occasionally miss updates and log an error about not being able to access the file because it is being used by another process. This is no longer the case.
  • (Enhancement 20949) Subsequent hunts no longer fail if an hunted agent picks up, but missed the initial hunt, with AgentAcceptWithDTMF enabled
  • (Enhancement 21175) Agents no longer stay reserved when the Skype for Business Conference Session would enter an unrecoverable state
  • (Enhancement 21206) Clients can now be notified of an Agent's Discharge through the AttendantService. This ensures Client applications such as the Snapper can always show the appropriate remaining Discharge.
  • (Enhancement 21266) A UCC would sometimes not retrieve updates from Sharepoint ("UpdateSettings: Skipping SharepointPolling") if a ListPlugin was installed
  • (Enhancement 21359) No default value for processed column in voice mail list
  • (Enhancement 21412) Reservations for TextHandling Sessions would not always be released when a Session was terminated. Reservations are now always released when the Session is terminated.
  • (Enhancement 21864) Enhanced whenever a customer hangs up a dtmf tone was received
  • (Enhancement 22062) Enhanced AttendantService New 6.6 core wrapup events for Outbound intercepted calls
  • (Enhancement 22112) Enhanced adding new fields to existing Sharepoint lists
  • (Enhancement 22129) Disallow transfers to sessions which are not Negotiated
  • (Enhancement 22279) Inbound intercepted sessions now start discharge.
  • (Enhancement 22348) When a WebChat specified an invalid IP address a warning is logged
  • (Enhancement 22502) Start discharge/reservation ended when agent hangs up
  • (Enhancement 22513) Inconsistent interceptorThe Interceptor is a service installed on the Skype for Business Front End(s). It monitors all the calls passing over it. When a call is going to or coming from an Agent it will come into action. By intercepting that call and redirecting it to Anywhere365, it lets you manage the direct inbound and outbound dialogues of the contact center agents. behavior
  • (Enhancement 22588) The UCC will now publish Presence Busy (instead of Away) on Chat Endpoints with a Skill that is not always online, if no Agents are available for that Skill
  • (Enhancement 22712) TestMethodWithHangup_Agent no longer fails
  • (Enhancement 22778) Enhanced email dialogue hunts with invalid flow states
  • (Enhancement 22924) Prevent accepted old hunts as new calls
  • (Enhancement 22984) When an Agent that is configured in multiple UCCs and would be removed from a UCC, then the statistics for the other UCCs would no longer be correct.
  • (Enhancement 23200) Enhanced when shutting down UCC service while there were active calls

 

V 6.6.0

27 May 2019

Changed

  • (Feature 12524) Non-identity prompts will now respect the AmountPromptDigits setting

  • (Feature 14020) Add inbound routing rule option Referred By Callee. When an inbound intercepted call goes through the routing list and a skill is set, this option defines whether or not the transferred by header should show the SIP Address of the intercepted Agent.

    Note SharePoint Template 6.2 required

  • (Feature 16788) Enabled the use of call on behalf endpoints when using direct call interceptor (snapper)

  • (Feature 17906) ConnectionStrings can now be stored in encrypted format in SharePoint, Learn More

    Note SharePoint Template 6.2 required

  • (Feature 20553) Dialogues can now be scheduled based on time remaining to meet Service Level Agreements, instead of just Waiting Time, Learn More

    Note SharePoint Template 6.2 required

  • (Feature 20555) Advanced Statistics Plugin. Enabled by default. Use in combination with the Snapper 6.7 to get extra real-time Agent Statistics, Learn More

  • (Feature 6889) Add two new settings "StartAutonomousDialerOnStartup" and "StartOutboundDialerOnStartup" that can be used to start dialers automatically

  • (Feature 8781) Allow renewing of license without restarting the UCC service. The license must have the same level. Both upgrades and downgrades of the license still require a UCC service restart.

Feature Internal Enhancement

  • (Enhancement 15364) The UCC now stops when failing over to an invalid license.
  • (Enhancement 17909) Campaign Dialer no longer writes ERROR "Entry is currently not in a queue" when an Agent does not accept Campaign Dialer Call. This error was harmless and is now fixed.
  • (Enhancement 18612) The MaxConcurrent setting that allows you to start UCCs is now properly respected. When starting without cache still MaxConcurrent is limited to a maximum of 5.
  • (Enhancement 19764) Improved settings Caching for TrainerTrainee
  • (Enhancement 20361) The Reports would sometimes show the Queue Position of a successfully Forwarded Call changing. This is no longer the case, but already generated data will not be fixed.
  • (Enhancement 20487) Enhanced StartBuffer max size is ucc's are added
  • (Enhancement 20490) Enhanced Inbound intercepted session Im recorder chat commands on AgentImSession