Release Notes Core 6.4

Note: Update from 6.2 or lower will:

  • Create a Skype Application and Endpoint for the Presence Provider, Learn More

  • Change the Default log / cache / config location to:

    C:\ProgramData\Anywhere365\CoreThe Core is the center of Anywhere365. It manages all the Dialogues.\Service\UnifiedContactCenterService\

  • Alter the database to use sipmapid instead of plain text.

    • Reports need to be updated to V 6.0.18235.01 or higher.

    • Universal Timeline Service needs to be updated to V6.3.2 or higher.

V 6.4.31

19 March 2019

Feature Internal Enhancement

  • (Enhancement 18199) Enhanced subscriptions when WaitingForRetry

 

V 6.4.30

13 March 2019

Feature Internal Enhancement

  • (Enhancement 18847) Enhanced Call removed from campaign dialer if the number doesn't exist
  • (Enhancement 19093) Enhanced scenario's transferring intercepted calls

 

V 6.4.25

17 December 2018

Changed

  • (Feature 17168) Amended "Get All Agents" call with optional parameter includeFormalStopped (boolean) Agents in resultset now also includes IsFormal and IsActive.
  • (Feature 17353) Change license level for Conference Commands to corporate

 

Feature Internal Enhancement

 

V 6.4.20

3 December 2018

Changed

  • None

 

Feature Internal Enhancement

  • (Enhancement 17284) Enhanced racecondition that could break SharePoint polling because of failed sharepoint writeback by causing a System.InvalidCastException
  • (Enhancement 17298) Enhanced UCC routing rule when matchendpoint is NOT all

 

V 6.4.18

28 November 2018

Changed

  • None

 

Feature Internal Enhancement

  • (Enhancement 16856) Enhanced uncommon case that QualityMonitor is enabled in a chatsession and the chatsession was closed by the customer and keep alive is already disposed.
  • (Enhancement 16928) Enhanced log messages for closing webchat
  • (Enhancement 16929) Enhanced SharePoint Online ADFS Authentication
  • (Enhancement 16930) Enhanced presence-based routing for preferred hunt
  • (Enhancement 17044) Adding invalid lineuris for PSTN Agents no longer stop the UCC (only happened for UCCs with Enterprise+ Licenses that have a federatedFederation makes it possible to communicate with customers, suppliers, partners and others, via Lync Server 2010 and Lync Server 2013, which are not in the same Lync environment. wildcard domain)
  • (Enhancement 17077) UCC sends config changes to MSMQ but does not set TTL
  • (Enhancement 17111) Enhanced SharepointOtherDomain not authorizing
  • (Enhancement 17117) Enhanced log messages in Broker when UCC is closed
  • (Enhancement 17212) Enhanced fetching SharePoint lists with most recent data is older than a year.

 

V 6.4.15

19 November 2018

Changed

  • None

 

Feature Internal Enhancement

  • (Enhancement 16829) Switch database queuetime from FLOOR to ROUND
  • (Enhancement 16915) Side Instep with Parent Question not working with Corporate license
  • (Enhancement 16979) Enhancement AgentCanEditAudioRecording
  • (Enhancement 17006) ContactCard information lost after PresenceChange causing SipUri instead of DisplayName to display in WebChat

 

V 6.4.12

Note When using trainer / trainee, we recommend using a newer version.

15 November 2018

Changed

  • (Feature 16203) Email accepted by in EmailStateEventChange

 

Feature Internal Enhancement

 

V 6.4.6

Note When using trainer / trainee, we recommend using a newer version.

30 October 2018

Changed

  • (Feature 15435) Update script: Make backup for rollback
  • (Feature 16116) Ability to control Skype client call forwarding settings when customer is called back

Feature Internal Enhancement

  • (Enhancement 13334) Agent Service does not route the call that is first in queue to agent that becomes Available
  • (Enhancement 14126) Add chat commands to side-instep endpoints
  • (Enhancement 14437) Removed unused settings from UCC
  • (Enhancement 14470) Enhanced plug-in framework
  • (Enhancement 15127) Enhanced UCC update configuration if duplicate records in cache file
  • (Enhancement 15131) Enhanced using IvrPlugin and config contains CountdownSkill that does not have an EscapeSkill defined
  • (Enhancement 15184) Enhanced agent cache
  • (Enhancement 15530) Enhanced install script for enable cstopology
  • (Enhancement 15542) Enhanced log notification for empty skill escape
  • (Enhancement 15640) Enhanced install script for multiserver pool
  • (Enhancement 15649) Agent IsActive not saved for new SharePoint Sites created with Template 5.x
  • (Enhancement 15651) QueueNoChoiceTimeout timing also stops calls in the queue
  • (Enhancement 15790) Install extra UCC looks for config.xml file in wrong location
  • (Enhancement 16074) Recording not always starting
  • (Enhancement 16201) CancellationToken not respected when playing multiple Text to Speech / Audio Files
  • (Enhancement 16276) UCC Database timeout when upgrading from 5.0 to 6.x
  • (Enhancement 16392) Enhanced Attendant MSMQ Message