Release Notes Core 6.1

This version is now longer technical supported. See our End of life policy.

V 6.1.9

8 May 2018

Changes

  • None

 

Feature Internal Enhancements

 

V 6.1.18174.1555

27 April 2018

Changes

  • None

 

Feature Internal Enhancements

 

V 6.1.18163.931

18 April 2018

Changes

 

Feature Internal Enhancements

  • (Enhancement 9785) LowestPresenceHunt does not work on idle status
  • (Enhancement 9973) Starttime inqueuetime and acceptedtime not correct in the chatsummary table
  • (Enhancement 9913) UCC not writing "OutboundCall" type in UCC_CallDetail
  • (Enhancement 10180) A skill action on message closed does not work. Agent is not hunted and wrong position in queue reported.
  • (Enhancement 9987) (6.0) Non-Reserved Agents aren't written in the UCC_CallDetail Table
  • (Enhancement 10242) Multiple Chathunt
  • (Enhancement 10274) Dialcode prompt does not recognize input
  • (Enhancement 11019) Wallboard does not provide call statistics on skill level in view 1 and 2
  • (Enhancement 11261) Serial hunting on Order is not working
  • (Enhancement 11202) CallWaiting in queue is not increased when customer waits for an agent in skill
  • (Enhancement 11771) Dashboard reset is sent on wrong time.
  • (Enhancement 11659) inconsistent behavior in reserving agents when using parallel hunting
  • (Enhancement 11703) Supervisor functions on mac
  • (Enhancement 11791) CallSummary list is filled based on CET
  • (Enhancement 11814) Wrong translation IDRInteractive Dialogue Response (IDR) is an application to take orders via keypad or button through a computer. By choosing menu options the contact receives information, without the intervention of a human operator, or will be forwarded to the appropriate Agent.
  • (Enhancement 11823) Sometimes no dial tone for Campaign Dialer calls
  • (Enhancement 11163) Chat IDR: Wrong InQueuetime when using IDR
  • (Enhancement 10984) IDR sends empty translation message when reply message is empty
  • (Enhancement 11461) Chat translation shows emoticon for some languages instead of the language
  • (Enhancement 11126) VoicemailDialer: Dialogue is not stored in UCC_SessionSummary table
  • (Enhancement 11227) Countdown escapes to wrong Skill (skill is not updated after changing it in SharePoint)
  • (Enhancement 11276) IM Translation not working after reconnect
  • (Enhancement 10275) UCC does not hunt after Prompt UCC 6.0.17494.1 NG
  • (Enhancement 10312) Callback Request are not saved when SP Connection fails
  • (Enhancement 10313) Callback does not work if SP connection is not established
  • (Enhancement 10373) Callback action does not work when starting from cache (SharePoint disconnected)
  • (Enhancement 10378) Skill isn't send with Callback Hunt
  • (Enhancement 10491) Manual presence change after setting any reasoncode will always change presence back to Available.
  • (Enhancement 10536) Upload recording: Processing message failed
  • (Enhancement 10537) Publish ContactCard is never executed
  • (Enhancement 10580) UCC log is filled with the message 'Already received presence 3500 for'
  • (Enhancement 10564) TimeZone mapper throws error when Timezone is not available in windows.
  • (Enhancement 10608) UCC_SessionSummary: Incorrect InitialTalkTime/TalkTime if using quality monitoring
  • (Enhancement 10678) EmailDialogueProvider: Message Ended is not written in UCC_CallDetail
  • (Enhancement 10664) Choice Timeout with Side Instep, with high LastQuestionSpeechWaitTimeout
  • (Enhancement 10687) Webchat CognitiveTranslation does not work with webchat commands
  • (Enhancement 10679) EmailDialogueProvided: Event Hunting is not written in UCC_CallDetail
  • (Enhancement 10754) Consultative transfer fails.
  • (Enhancement 10972) Skilldependency Forward skill does not work when default escapeskill on message busy has other skilltype
  • (Enhancement 11000) Message busy escape not working when original skill choice has no available agents