Release Notes Core 6.0

V 6.0.18055.1

2 February 2018

Changes

Feature Internal Enhancements

  • (Enhancement 10626) Fixed UCC_SessionSummary: Incorrect InitialTalkTime/TalkTime
  • (Enhancement 10629) Fixed Upload recording: Processing message failed
  • (Enhancement 10650) Changing time zone via SharePoint Regional settings will only be picked up after a change in the business hours
  • (Enhancement 10686) Fix: Choice Timeout with Side Instep, with high LastQuestionSpeechWaitTimeout
  • (Enhancement 10687) Webchat Cognitive Translation does not work with webchat commands
  • (Enhancement 10755) Improved Consultative transfer fails.
  • (Enhancement 10972) Skill dependency Forward skill does not work when default escape skill on message busy has other skilltype
  • (Enhancement 11000) Message busy escape not working when original skill choice has no available agents
  • (Enhancement 10986) Fixed Multiple Chathunt in UCC 5.0.17431.0 NG

 

V 6.0.18032.1

16 January 2018

Changes

  • (Product Backlog Item 9546) Monitor FE KPI draining state

 

Feature Internal Enhancements

 

V 6.0.17505.3

15 December 2017

Changes

  • None

 

Feature Internal Enhancements

  • (Enhancement 9968) Fixed UseOutboundWrapUp
  • (Enhancement 10094) Fixed Presence publish to away (while always open)
  • (Enhancement 10152) EmailDialogueProvider: Session is not written in table UCC_SessionSummary
  • (Enhancement 10174) Fixed Queue Escape not working for 0 key
  • (Enhancement 10181) Fixed Previous action used in Queue Escape, Message Closed and Message Overflow
  • (Enhancement 10283) Fixed CampaignDialer Retry increases when agent ignores/does not accept

 

V 6.0.17494.1

7 December 2017

Changes

 

Feature Internal Enhancements

  • (Enhancement 10011) Trainer/Trainee does not work for Direct (inbound) calls
  • (Enhancement 10039) AttendantService will await forever if wrong uccname is given in freq.transfer and prev.agents calls
  • (Enhancement 10094) Presence publish to away (while always open)
  • (Enhancement 10122) Call stays in queue when is put back by agent (Via Extension Window)

 

V 6.0.17484.1

30 November 2017

Changes

  • (Product Backlog Item 9819) AttendantWebservice Support for Agent Presence and ReasonCode
  • (Product Backlog Item 9834) Add correlation id in logs for 6.0 releases
  • (Product Backlog Item 10029) Make it possible to customize the space replace character for webchat username and webchat displayname

 

Feature Internal Enhancements

  • (Enhancement 9745) Question doesn't play answer when action is prompt or forward skill
  • (Enhancement 9808) LastQuestionSpeechWaitTimeout not on sideinsteps
  • (Enhancement 9835) Fixed Priority not working
  • (Enhancement 9839) Extension window does not appear with inbound intercepted calls
  • (Enhancement 9849) Fixed Co-browsing cannot be used with | in display name
  • (Enhancement 9913) UCC not writing "OutboundCall" type in UCC_CallDetail
  • (Enhancement 9943) Fixed PickedUp from queue not working after x times requesting - UCC 6.0.17445.10
  • (Enhancement 9952) Fixed AttendantService 6.0 Take not working
  • (Enhancement 9973) Starttime inqueuetime and acceptedtime not correct in the chatsummary table
  • (Enhancement 9987) (6.0) Non-Reserved Agents aren't written in the UCC_CallDetail Table
  • (Enhancement 10003) AgentSip not present after successful campaign dialer call
  • (Enhancement 10004) Result of campaign dialer incorrect
  • (Enhancement 10032) SetActiveOutboundEndpoint not updated after interceptor reconnects
  • (Enhancement 10046) All chat commands which shows a list of participants will not update after a remove of participant
  • (Enhancement 10047) Timeout between recording message and Question via Side-in-step