Release Notes Core 5.0

V 5.0.17505.2

15 December 2017

Changes

  • None

 

Feature Internal Enhancements

 

V 5.0.17494.1

Note Not compatible with DialCode Prompt

7 December 2017

Changes

  • Make it possible to customize the space replace charachter for webchat username and webchat displayname

Feature Internal Enhancements

  • LastQuestionSpeechWaitTimeout not on sideinsteps
  • Extension window does not appear with inbound intercepted calls
  • Fixed Co-browsing cannot be used with | in displayname
  • Timeout between recording message and Question via Side-in-step

 

V 5.0.17464.1

Note Not compatible with DialCode Prompt

16 November 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed error using WebChat with cobrowsing

 

V 5.0.17463.1

This version has reached its end of life. See our End of life policy.

Note Not compatible with DialCode Prompt

15 November 2017

Changes

Feature Internal Enhancements

  • Fixed Configured Time zone not in log and other details missing in opening hours scheduling
  • Fixed Cache not updated when SP list isn't used for a longer period
  • Fixed Welcome Recording on sideinstep with choicetimeout
  • Fixed Agent not removed from reservation

 

V 5.0.17443.3

This version has reached its end of life. See our End of life policy.

Note Not compatible with DialCode Prompt

1 November 2017

Changes

  • None

 

Feature Internal Enhancements

  • CDRConnectionString was not correctly saved in cache, which resulted in an error for the businesshours fetcher

 

V 5.0.17431.0

This version has reached its end of life. See our End of life policy.

Note Not compatible with DialCode Prompt

23 October 2017

Changes

  • Updated SharePoint Client object model to 16.1
  • Push transcript data of a conversation to the contextchannel

Feature Internal Enhancements

  • Wrong InQueueTime in UCC_ChatSummary
  • No TimeLine in Attendant / Contextchannel error

 

V 5.0.17422.1

This version has reached its end of life. See our End of life policy.

Note Not compatible with DialCode Prompt

10 October 2017

Changes

  • Added default value for column Voicemail if it doesn't have it already

 

Feature Internal Enhancements

  • None

 

V 5.0.17414.0

This version has reached its end of life. See our End of life policy.

Note Not compatible with DialCode Prompt

12 October 2017

Changes

 

Feature Internal Enhancements

 

V 5.0.17401.0

This version has reached its end of life. See our End of life policy.

Note Not compatible with DialCode Prompt

2 October 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed Enhancement in retrieving ivr questions, AudioQuestion is not available or filled (template 5.1)

 

V 5.0.17385.0

This version has reached its end of life. See our End of life policy.

Note Not compatible with DialCode Prompt

22 September 2017

Changes

  • New Setting: EnableInACallActivity, this means that when on-the-phone activity is set, the agent is never available for anything
  • Added logging for globalsettings class
  • When a setting has changed, it gets logged
  • Added new KPI "Not Active Presence Subscriptions"
  • Extra logging when ucc failes to start

 

Feature Internal Enhancements

  • Fixed Enhancement with forwarding to exchange um online.
  • Fixed: Update UCC settings if audio file is updated

 

V 5.0.17375.0

This version has reached its end of life. See our End of life policy.

Note Not compatible with DialCode Prompt

15 September 2017

Changes

  • None

 

Feature Internal Enhancements

 

V 5.0.17374.0

This version has reached its end of life. See our End of life policy.

Note Not compatible with DialCode Prompt

14 September 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed issue with uploading to SharePoint online, username and password were emptied.

 

V 5.0.17373.0

This version has reached its end of life. See our End of life policy.

Note Not compatible with DialCode Prompt

13 September 2017

Changes

  • Added message OutboundCallActiveEndpoint to UCC_CallDetail table

 

Feature Internal Enhancements

  • Fixed UCC startup fails if SP sign in procedure fails

 

V 5.0.17371.0

This version has reached its end of life. See our End of life policy.

Note Not compatible with DialCode Prompt

11 September 2017

Changes

  • Extra debugging for chat,
  • Set wallboard agent to new agent if participant is added through conference, and original left
  • Added setting EnableRoutingOutsideBusinessHours, defaults to false.
  • More logging in conference creator
  • Implementation busy tone in case of forward to non-existing number

 

Feature Internal Enhancements

  • Fixed closing chat when exiting other conferenced chat window

 

V 5.0.17344.0

This version has reached its end of life. See our End of life policy.

24 August 2017

Changes

  • Default true for EnableCallbackPhoneNumberValidation
  • Validation for IVR callback optional via EnableCallbackPhoneNumberValidation
  • Implemented Password encryption
  • Added log messages for alternative caller id.
  • New setting: CrmPasswordEncrypted
  • Added property Encrypted to SettingsPassword
    <SettingsPassword encrypted="true"></SettingsPassword>

 

Feature Internal Enhancements

  • Fixed SharePoint Online authentication
  • Fixed Initiate ChoiceTimeout after welcome message + welcome recording + ivr questions are played

 

V 5.0.17324.4

This version has reached its end of life. See our End of life policy.

10 August 2017

Changes

  • Updated BotFramework MSMQ client

 

Feature Internal Enhancements

  • None

 

V 5.0.17324.3

This version has reached its end of life. See our End of life policy.

10 August 2017

Changes

  • Not logging errors, but meaningful warnings when attendant requests data for incorrect UCC
  • If AlternativeCallerId is invalid, use agent't own uri
  • New Setting: AudioDuringForward
    • DialTone
    • PlayList
    • Queue
    • Silent

 

Feature Internal Enhancements

  • None

 

V 5.0.17324.0

This version has reached its end of life. See our End of life policy.

10 August 2017

Changes

  • Change EndCountdownSeconds while customers waiting
  • Discovered endpoints now don't include DR endpoint(s).
  • UCC_id column added in several database tabels
  • Better error reporting with adfs
  • Add AlternativeCallerId to Agent
  • Send reject message to extension window

 

Feature Internal Enhancements

  • Fixed: End call of transferor after successful transfer
  • Fixed: Supervisor TakeOver Disconnect
  • Fixed: Forward with DTMF does not work
  • Fixed: Routing Endpoint does not Register on Startup
  • Fixed: Outbound Intercepted Call – DisableCallForwarding
  • Fixed: Opening hours between 23:59 - 00:00
  • Fixed: Removing Countdown Escape Skill does not work
  • Fixed: DomainUnhandledException:5.0.17104.0:2015: SQL ConnectionString
  • Fixed: SQL/Prompt: SkillChosen isn't written in the database
  • Fixed: TemporarilyClosed (forceClosed setting)
  • Fixed: No Chat history after re-invite

 

V 5.0.17314.0

This version has reached its end of life. See our End of life policy.

3 August 2017

Changes

  • None

 

Feature Internal Enhancements

  • Enhancement in SharePoint online

 

V 5.0.17313.0

This version has reached its end of life. See our End of life policy.

2 August 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed null reference with templates older than 4.2

 

V 5.0.17295.0

This version has reached its end of life. See our End of life policy.

21 July 2017

Changes

  • Printing MicrosoftSharePointTeamServices header if version is unknown
  • Extra error logging if retrieving cookie for SharePoint online fails
  • Building IVR questions logging now logs in Logger with uccname

 

Feature Internal Enhancements

  • Fixed Modifying CultureInfo does not update TTS messages (IVR; Prompt; QM)
  • Fixed: Chat: QualityMonitor does not save prompt to CDR

 

V 5.0.17285.0

This version has reached its end of life. See our End of life policy.

14 July 2017

Changes

  • IVRPrompt, stopping TTS when choice is made
  • Better/more errorlogging in CleanUpThisCall

 

Feature Internal Enhancements

  • Fixed Audio during Forward
  • Fixed unnecessary presence updates for holidays

 

V 5.0.17283.0

This version has reached its end of life. See our End of life policy.

12 July 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed 'QueueNoChoiceTimeout does not work on message closed when ucc is closed '
  • Enhancement when using QuestionResponseDto with AmountPromptDigits property

 

V 5.0.17282.2

This version has reached its end of life. See our End of life policy.

11 July 2017

Changes

  • Implement 'NewSetting: EnableChatLogRecording'

 

Feature Internal Enhancements

  • Fixed Always Open and IDR for DetermineCustomerInstantMessaging
  • Create and Fix AutoAttendant prompt issues

 

V 5.0.17282.1

This version has reached its end of life. See our End of life policy.

11 July 2017

Changes

  • Changed max transfer timeout from 30 to 45, default value is still 30

 

Feature Internal Enhancements

  • Fixes 'ChatEndpoints not set to away when using IDR'

 

V 5.0.17282.0

This version has reached its end of life. See our End of life policy.

11 July 2017

Changes

  • Correctly sending RemoteIpAddress with AgentBlockedUserEvent

 

Feature Internal Enhancements

  • None

 

V 5.0.17275.0

This version has reached its end of life. See our End of life policy.

7 July 2017

Changes

  • Added AgentBlockedUserEventHandler functionality

 

Feature Internal Enhancements

  • None

 

V 5.0.17272.0

This version has reached its end of life. See our End of life policy.

4 July 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed WebChat Huntloop
  • Fixed keep alive, when using IDR
  • Fixed keep alive, when using email dialogue provider

 

V 5.0.17265.0

This version has reached its end of life. See our End of life policy.

30 June 2017

Changes

  • Verbose callstate logging, printing uri with outbound b2b call

 

Feature Internal Enhancements

  • None

 

V 5.0.16263.0

This version has reached its end of life. See our End of life policy.

28 June 2017

Changes

  • Logging when using cached conference, including creation time, and last keepalive (if used)

 

Feature Internal Enhancements

  • Enhancement with adding user endpoints
  • Fixed changing agentname in WebChat (with multiple agents)

 

V 5.0.17244.1

This version has reached its end of life. See our End of life policy.

15 June 2017

Changes

  • Back-to-back call states now also logged with inbound calls.

 

Feature Internal Enhancements

  • None

 

V 5.0.17241.0

This version has reached its end of life. See our End of life policy.

12 June 2017

Changes

  • Writing call modality to ucc_call table
  • SessionSummaryRecord.AcceptedTime (only set 1 time) fixed (Since 5.0.17195.2)

 

Feature Internal Enhancements

  • Fixed Ignore Skill when action is empty

 

V 5.0.17225.2

This version has reached its end of life. See our End of life policy.

2 June 2017

Changes

  • Change HuntingMethod "Parallel" from Serial to LongestIdle

Feature Internal Enhancements

  • Fixed call ending, when a supervisor in takeover mode hangs up the call

 

V 5.0.17224.0

This version has reached its end of life. See our End of life policy.

1 June 2017

Changes

  • More error logging when creating user endpoint fails.

 

Feature Internal Enhancements

  • None

 

V 5.0.17223.0

This version has reached its end of life. See our End of life policy.

31 May 2017

Changes

 

Feature Internal Enhancements

  • None

 

V 5.0.17203.0

This version has reached its end of life. See our End of life policy.

17 May 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed escaping to other skill in message busy (stopping the current escapable skill)

 

V 5.0.17202.0

This version has reached its end of life. See our End of life policy.

16 May 2017

Changes

  • If a SharePoint error occurs, do not further process updating items (with empty ones)

 

Feature Internal Enhancements

  • Fixed not deleting welcome message wma file, when it is not needed

 

V 5.0.17195.2

This version has reached its end of life. See our End of life policy.

12 May 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed wrong Accepttime in SessionSummary

 

V 5.0.17195.1

This version has reached its end of life. See our End of life policy.

12 May 2017

Changes

  • Added more verbose logging, for hunter calls (incl backtoback)

 

Feature Internal Enhancements

  • None

 

V 5.0.17194.0

This version has reached its end of life. See our End of life policy.

11 May 2017

Changes

  • In case of SharepointOnlineADFS, now it is possible to connect to online urls, without specific sp-application id.

 

Feature Internal Enhancements

  • None

 

V 5.0.17193.0

This version has reached its end of life. See our End of life policy.

10 May 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed Customer Uri in Call Summary in SharePoint

 

V 5.0.17173.0

This version has reached its end of life. See our End of life policy.

26 April 2017

Changes

  • Limiting the TransferTimeout to 30, because 59 is a bit critical
  • Added, UccCall, DivertedInboundCall to database.
  • Log DetectedAgentUri with DivertedInboundCalls

 

Feature Internal Enhancements

  • Enhancement when password expires for SharePoint online connector
  • When forward skill is chosen on message closed, also log in database.

 

V 5.0.17165.0

This version has reached its end of life. See our End of life policy.

21 April 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fix local recording path
  • Fixed Updating empty welcome message with sub questions

 

V 5.0.17153.0

This version has reached its end of life. See our End of life policy.

12 April 2017

Changes

  • Add onhold player, after setting routes. (onhold could not be heard by the customer (outboundrecordingsession))
  • Also, play recording message, if call is received on side instep with skill

 

Feature Internal Enhancements

  • None

 

V 5.0.17144.2

This version has reached its end of life. See our End of life policy.

6 April 2017

Changes

  • None

 

Feature Internal Enhancements

  • Extra null check in ReadyForHunt

 

V 5.0.17144.1

This version has reached its end of life. See our End of life policy.

6 April 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed, no messages in WebChat

 

V 5.0.17144.0

This version has reached its end of life. See our End of life policy.

6 April 2017

Changes

  • None

 

Feature Internal Enhancements

  • Small fix in generating ivr question answers

 

V 5.0.17141.1

This version has reached its end of life. See our End of life policy.

3 April 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed take command emoticons
  • Fixed creating stored procedure

 

V 5.0.17141.0

This version has reached its end of life. See our End of life policy.

3 April 2017

Changes

  • Added UserChoice to activeoutboundendpoint (also save to SharePoint)

 

Feature Internal Enhancements

  • Fixed hang-up of calls in chat (multiple agents)

 

V 5.0.17132.1

This version has reached its end of life. See our End of life policy.

28 March 2017

Changes

  • Correctly publish presence for chat endpoints, including idr

 

Feature Internal Enhancements

  • Fixed IDR hunting

 

V 5.0.17132.0

This version has reached its end of life. See our End of life policy.

28 March 2017

Changes

  • None

 

Feature Internal Enhancements

 

V 5.0.17124.1

This version has reached its end of life. See our End of life policy.

23 March 2017

Changes

  • AttendantMessages are also send when IsAttendant = false

 

Feature Internal Enhancements

  • None

 

V 5.0.17104.0

This version has reached its end of life. See our End of life policy.

9 March 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed updating countdown skill, when no skill is selected

 

V 5.0.17103.4

This version has reached its end of life. See our End of life policy.

8 March 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed loading DTMF's with new UCC call (if a question did not have a skill or something)

 

V 5.0.17103.3

This version has reached its end of life. See our End of life policy.

8 March 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed stopping dial tone in outbound recording session

 

V 5.0.17103.1

This version has reached its end of life. See our End of life policy.

8 March 2017

Changes

  • Made saving cache available for QueueOverflow and Welcome.setting

 

Feature Internal Enhancements

  • None

 

V 5.0.17103.0

This version has reached its end of life. See our End of life policy.

8 March 2017

Changes

  • None

 

Feature Internal Enhancements

  • Enhancement in saving cache for AvailabilityCountdown Skill (when assigned to an agent)

 

V 5.0.17101.1

This version has reached its end of life. See our End of life policy.

6 March 2017

Changes

  • Amiready, changed "Presence not ready" to Status is [Busy], not available for hunt.

 

Feature Internal Enhancements

  • Fixed I am ready

 

V 5.0.17101.0

This version has reached its end of life. See our End of life policy.

6 March 2017

Changes

  • Refactored transfer helper
  • Also, send PluginEvents (TransferResult) to otherSession
  • Resend the CallStatistics when TransferHelper reaches the finished state, instead of the accepted state

 

Feature Internal Enhancements

  • None

 

V 5.0.17094.0

This version has reached its end of life. See our End of life policy.

2 March 2017

Changes

 

Feature Internal Enhancements

  • Fixed GetDciAnnounceCommand, using correct FromHeader value
  • Fixed QueueHold Audio playing during Voicemail Recording, if voicemail is chosen in Message Busy.

 

V 5.0.17092.0

This version has reached its end of life. See our End of life policy.

28 February 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed Voicemail Dialogue hunter Cleanup Process
  • Fixed EnsureOneInstance when Service restarts
  • Fixed unnecessary error in error log when service is unable to start due to EnsureOneInstance
  • ChatSkills had wrong modality

 

V 5.0.17075.0

This version has reached its end of life. See our End of life policy.

17 February 2017

Changes

  • EnableVoicemailDialogueDialer is now Corporate

 

Feature Internal Enhancements

  • None

 

V 5.0.17074.0

This version has reached its end of life. See our End of life policy.

16 February 2017

Changes

  • Adding the callleg back to default routing when inviting a participant through contextchannel to the conference.
    This prevents the 5 second delay of silence
  • Set "EnableMusicOnHold" default to true
  • Made it possible to start ucc with UseCallDetailRecording:false
    (stops logging of errors).
    If it is enabled during running, it should work

 

Feature Internal Enhancements

  • Enhancement when hunting agent with impersonation (phone number)
  • Fixed starting voicemaildialogue provider after removing and adding ucc from and to config

 

V 5.0.17072.1

This version has reached its end of life. See our End of life policy.

14 February 2017

Changes

  • Added functionality for dashboardservice 5.0.17072.0

 

Feature Internal Enhancements

  • Fix Null ref if an agent transfers a call from the queue if he has no skill configured
  • Fixed ServerRelativeUrl if error is thrown with uploading file to SP online

 

V 5.0.17063.0

This version has reached its end of life. See our End of life policy.

8 February 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed nullreference AudioSessionTransferHelperSingle

 

V 5.0.17061.1

This version has reached its end of life. See our End of life policy.

6 February 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed an error, for checking if sipdomain is allowed

 

V 5.0.17054.0

This version has reached its end of life. See our End of life policy.

2 February 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed presence if format agent after wrap-up (stop during call)
  • Fixed no audio for participant added through conference tab in outbound recording session

 

V 5.0.17053.0

This version has reached its end of life. See our End of life policy.

1 February 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed presence agent on completestate request
  • Fixed restarting QueueHold
  • Fixed attendant service

 

V 5.0.17052.0

This version has reached its end of life. See our End of life policy.

31 January 2017

Changes

  • Added SP template 5.1 support
  • Added Message Busy dependencies

 

Feature Internal Enhancements

  • None

 

V 5.0.17051.0

This version has reached its end of life. See our End of life policy.

30 January 2017

Changes

  • Supervisors (no agent) cannot send start/stop commands anymore (or recording options)
  • If forward fails to fast (conference failure exception) mobile has hung-up to fast. Session is ended.

 

Feature Internal Enhancements

  • Fixed Unable to get user agent
  • Fixed availability skill, 2 escapes. Now can only escape once
  • Fixed presence always on chat endpoints

 

V 5.0.17035.0

This version has reached its end of life. See our End of life policy.

18 January 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed an error with getting te previous playlist position for a customer, if customer uri isn't available

 

V 5.0.17024.1

This version has reached its end of life. See our End of life policy.

14 January 2017

Changes

  • Added ActiveOutboundEndpoint support
  • Resend call activities with incoming replace transfer
  • Correctly setup inbound/outbound interceptor endpoint when starting UCC

 

Feature Internal Enhancements

  • None

 

V 5.0.17022.1

This version has reached its end of life. See our End of life policy.

12 January 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed contextchannels
  • Fixed ChatHunt modality endpoint, in pre 5.0 template versions

 

V 5.0.17015.0

This version has reached its end of life. See our End of life policy.

6 January 2017

Changes

  • None

 

Feature Internal Enhancements

  • Fixed contextchannel:
  • if AlwaysSetupContextChannel = true, but useragent allready supports the channel, do not detect it (was broken since 5.0.16511.0 ) (for vdi)

 

V 5.0.16525.0

This version has reached its end of life. See our End of life policy.

Changes

  • Edited GET_TIMELINE_CALLDETAILS
  • Changed transfer notification error from error to info

 

Feature Internal Enhancements

  • Major Enhancement when multiple (2) ucc's are starting and one has both useinboundrecording and useoutboundrecording set to false and a defaultrouting endpoint configured. And an agent is agent in both ucc's. De hunt was intercepted by the ucc that was configured to not use inbound/outbound recording

 

V 5.0.16514.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Fixed overflow in participant statistics
  • Fix in adding incoming call to conference if uri contains ;phone-context=XXX

 

V 5.0.16511.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Fixed contextchannel: if AlwaysSetupContextChannel = true, but useragent already supports the channel, do not detect it
  • Fixed Escape Skill reference in skills cache

 

V 5.0.16504.1

This version has reached its end of life. See our End of life policy.

Changes

  • Dispose all KPI counters, on UCC terminate/shutdown

 

Feature Internal Enhancements

  • None

 

V 5.0.16502.1

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Enhanced error:
    System.Reflection.TargetException: Non-static field requires a target.
    GetUserAgent

 

V 5.0.16494.0

This version has reached its end of life. See our End of life policy.

Changes

  • Enabled client side quality monitor initiation
  • Changed business hours, can now have no end time (0:00)
  • Build escapable skill loop detection.
  • Playlist now Corporate
  • DisableAudioCapabilityCheck changed to DisableCapabilityCheck
  • Now also checks for instant messaging
  • LastQuestionSpeechWaitTimeout now works on all levels

 

Feature Internal Enhancements

  • Fixed issue with contextchannel to other endpoint

 

V 5.0.16483.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Fixed Countdown Skill escape, called twice

 

V 5.0.16481.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Fixed setting presence for side instep endpoints based on license

 

V 5.0.16462.0

This version has reached its end of life. See our End of life policy.

Changes

  • Now Sending new call activities (timeline) after transfer.

 

Feature Internal Enhancements

  • None

 

V 5.0.16461.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Fixed endpoint presence update of WebChat when discharge > 0

 

V 5.0.16454.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Fixed dashboard package

 

V 5.0.16453.1

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Fixed starting keep alive
  • Fixed routing (if endpoint was routing disabled, routing still worked with "ALL")

 

V 5.0.16453.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Fixed updating endpoints settings
  • Fixed EmailRouter with skill in not all caps

 

V 5.0.16443.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Fixed No messages in agent chat window if customer chat is already terminated during hunt

 

V 5.0.16441.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Fix in passing through call activities when customer is anonymous.

 

V 5.0.16433.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Set skill (wallboard) when skill is set through routing
  • If UseImpersonation = true (transfers to phone numbers), now shows correct number.
  • Enhanced MessageOverflow actions and routing actions when in overflow.

 

V 5.0.16432.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Enhanced uploading audio files (was a problem where the path to the file contains 2 '/' (//))

 

V 5.0.16431.0

This version has reached its end of life. See our End of life policy.

Changes

  • Write caller uri to voicemail and recording libraries

 

Feature Internal Enhancements

  • Email Dialogue provider, call is finished when extension window is closed ("close current tab" option, if you have more then 1 conversation)
  • Enhanced Registering defaultrouting on startup

 

V 5.0.16423.0

This version has reached its end of life. See our End of life policy.

Changes

  • Now loggin skillscore with PickedUpByAgent
  • Support Actions in Overflow (voicemail, callback, forward, skill, prompt, (all others = disconnect)
  • Added new setting 'DtmfSortingOrder', default value '1234567890*#'

 

Feature Internal Enhancements

  • None

 

V 5.0.16422.0

This version has reached its end of life. See our End of life policy.

Changes

  • Changed Parallelhunt, if not reserved agents < maxreservations, add previousagents
  • Now you can have multiple plain uccroutings of the same match from

 

Feature Internal Enhancements

  • Enhanced Routings
  • Removed ForwardWithDtmf setting
  • Enhanced updating of routings, if restored from recycle bin
  • Enhanced timeline between attendant and extension window (which support version 2.0)
  • Enhanced Forward in routing in settings version 3.3 -> 4.9

 

V 5.0.16415.0

This version has reached its end of life. See our End of life policy.

Changes

  • Onhold will NOT be played to Agent

 

Feature Internal Enhancements

  • Enhanced Voicemail Hunter with Template 4.3

 

V 5.0.16404.0

This version has reached its end of life. See our End of life policy.

Changes

  • None

 

Feature Internal Enhancements

  • Enhanced phonenumber format using Callback

 

V 5.0.16403.1

This version has reached its end of life. See our End of life policy.

Changes

  • Added license type, Reception and Enterprise+.
  • Enabled Skill name in lowercase
  • Delete cache and prevent updates to (CallbackSettings|PlaylistSettings|RoutingSettings)
    • if license type in not minimal Enterprise
  • Delete cache and prevent updates to (PromptSettings|ReasonCodeSettings|TrainerTraineeSettings)
    • if licensetype in not minimal Corporate
  • Changed publish presence for side instep, only if license is Enterprise or higher

 

Feature Internal Enhancements

  • Enhanced presence for SideInstep endpoints
  • Enhanced high cpu load on DialTone, OnHold and BreakIn