Dialogue Cloud

Release Notes Core 3.0

This version has reached its end of life. See our End of life policy.

V 3.0.15282.1

Changes

  • Improved CustomerInQueueTime

 

Feature Internal Enhancements

  • Fixed session summary IVRTime
  • Fixed outbound/inbound accept event

 

V 3.0.15282.0

Changes

  • More logging when a call is declined, for example if startup is not ready.
  • Logging state when killing previous conferences at startup.
  • Started with changing ChangeSkill behavior, if it is an automated action build in extra checks
  • Start tests with normal Lync Microsoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. UM behavior. Not stopping the hunt and calling um directly. So, calls will go to voicemail as expected.
  • Killing previous conferences, now runs in the background at startup. (UCC is not accepting calls if killing previous conferences takes a while.)
  • Allow forwards outside of business hours
  • Added CallSessionChange when OnHold is started or stopped.
  • Added StartOrder (4.0)
  • Added [fromsessionid] column in SessionSummary
  • Added accept by DTMF (4.0)
  • Only perform countdown skill change if value = 0 and the timer puts it to 0
  • Skill change is also only performed AFTER a hunt.
  • Can change InterUserRecording on the fly
  • Support for server hostnames larger than 15 chars
  • Added settings AgentAcceptWithDTMFEnabled ,AgentAcceptWithDTMFTimeOut AgentAcceptWithDTMFChoice (4.0)
  • When stopping the process, show ucc names which prevent it from stopping
  • Added new KPI, Active Presence Subscriptions (amount) (4.0)
  • Added new events in database: ForwardAcceptedBy, ForwardDeclined
  • Correct action types for in/out recording session in session summary
  • Added Trainer/Trainee via chat commands (train)
  • Enable AudioRoute Logging via config.xml
  • Changed routing to work with match from and match to (template 3.3 (4.0))
  • Enable inbound session with routing (only regex), no plain!!

 

Feature Internal Enhancements

  • Only start ivrqueuehold if the session is not accepted

 

V 3.0.15274.0

Changes

  • Added msmq flood protection, maybe change the treshold per queue, now it's 25000 messages or more and the protection kicks in.
  • Only set CustomerInQueue once, (report fix)
  • Write Warn messages to the eventlog if MSMQ is in protected mode
    • MessageQueueProtectionFailed = 20001,
    • MessageQueueProtectionActivated = 20002,
    • MessageQueueProtectionStillActive = 20003,
    • MessageQueueProtectionStillDeactivated = 20004,
    • CallCancellationTokenCancelMethodTookMoreThan5Seconds = 20010,
  • Presence, before 're'subscribing to presence, after termination of the subscriptionstate, unsubscribe first (hopefully helps lync online presence problem)
  • If agent is in wrapup, and presence is online, return as busy (fix for availability skill)

 

Feature Internal Enhancements

  • None

 

V 3.0.15255.0

Changes

  • Hunter, extra check for callcancellation token in HuntSerial Method + extra logging

 

Feature Internal Enhancements

  • Fix for flipping hunts

 

V 3.0.15253.0

Changes

  • None

 

Feature Internal Enhancements

  • Fixed that if an agent accepts a hunt and another agent executes a transfer command via the AttendantWebservice, the call gets dropped.

 

V 3.0.15246.0

Changes

  • Added logging outbounddialer
  • Supervisor startdialer return string OutboundDialer started same for stopdialer and cleandialer

 

Feature Internal Enhancements

  • Enhanced where the recordersaving state wasn't send to the attendant recorder on/off plugin
  • Enhanced because prompts didn't work anymore

 

V 3.0.15242.1

Changes

  • Extra logging for TLS failure exception when starting user endpoints
  • Added Extra events for Verint presence service

 

Feature Internal Enhancements

  • Fix: when using only one WebChat endpoint when a WebChat was transferred to a device with no IM support. Chatendpoint would stay busy.

 

V 3.0.15234.1

Changes

  • Service project file 64 bit
  • VoicemailSession on session end the downloaded voicemailfile will be removed from disk.
  • Transfer webChat with AudioVideo to Sip and PSTN, the last 100 messages will be displayed to other agent if device is supporting IM.

 

Feature Internal Enhancements

  • None

 

V 3.0.15234.0

Changes

  • None

 

Feature Internal Enhancements

  • Fixed Routing updates
  • Fixed loading cache of voicemail flow

 

V 3.0.15233.1

Changes

  • Endpoint logging, better readable
  • Do not publish away presence when starting ucc.
  • If Invalid RoutingConfig is received, do not try to save it
  • New setting SaveRecordingByDefault (defaults to true)
    • Able to set the default action if recording is stopped.
  • New setting EnablePresenceRecording (defaults to true)
    • Enable or disable recording of presence information
  • Created AmIReady command for agents.
  • Added setting DisableCallForwarding (defaults to false)
    • When enabled, calls will not go to voicemail or any other call forward setting.
  • Also a missed call notification is also not send to your mailbox.

 

Feature Internal Enhancements

  • Fixed terminating session if Lync client of customer crashes
    (removed from conference before b2bcall state = terminated)

 

V 3.0.15225.1

Changes

  • None

 

Feature Internal Enhancements

  • Fixed Take, cannot do take if take is already in process
  • Fixed Routing update

 

V 3.0.15225.0

Changes

  • Added acceptedbyotherendpoint to outbound sessions
  • Add AllDay column to BusinessHours list
  • Extra logging when TlsFailure exceptions happen during registration of user endpoints
  • Enabled ApplicationSharing in inbound and outbound sessions
  • Optimized routing config task. (Quicker)
  • Added plain compare support for Routing
  • Optimized retrieving of routing configurations from SharePoint (large lists)
  • Renamed all Choise to Choice
  • Add CDR to EmailDialogueProvider module
  • WebChat (Audio/Video) Transfer to sip works, IM is also being transferred.
  • Added currently hunted agent in TAKE list
  • Optimized downloading/updating Routing List items
  • In case of using subfolder in recordings folder, use agent uri with inbound recording
  • Changed message column in UCC_ChatLog table to nvarchar, to support Arabic content
  • Pause SharePoint updates if error (timeout) occurs. So the updater doesn't get over flooded.

 

Feature Internal Enhancements

  • Fixed presence for Always on endpoints.
  • Fix in availabilityskill escape when skill is not set
  • Fixed Escape actions if countdown/availability skill is chosen on side instep
  • Fix subfolder inbound agent uri
  • Fixed issue with hunt resulting in failure
    • OperationFailureException, Back-to-back call establish failed, check InnerException for details
    • OperationFailureException, This operation is not allowed in the current conversation state.

 

V 3.0.15185.0

Changes

  • Check availability in availabilityskill if presence changes
  • Made a performance improvement. When a call arrives at a side instep endpoint, and it has a skill assigned. Skip Welcome.

 

Feature Internal Enhancements

  • None

 

V 3.0.15183.0

Changes

  • Added AgentEnabledQualityMonitor event
  • Now possible to enable qm via chat "QM" and ContextChannel
  • Added setting UseQualityMonitorWithOutboundDefault, which sets the default qm behaviour for outbound sessions, true(default) is enabled by default, false qm is disabled by default
  • Check on AudioCapabilities with AvailabilitySkill
  • Start wrapup with outbound, new setting UseOutboundWrapUp, default(false)

 

Feature Internal Enhancements

  • Fixed annoying smile with help function

 

V 3.0.15171.0

Changes

 

Feature Internal Enhancements

  • None

 

V 3.0.15165.1

Changes

  • MAX ucc starting at the same time --> 5
  • Continue starting if one ucc failed at initialization of complete ucc

 

Feature Internal Enhancements

  • Fix for call end if outbound/inbound. customer and agent hang up at the same time

 

V 3.0.15152.0

Changes

  • None

 

Feature Internal Enhancements

  • Fix for hang-up during warm transfer

 

V 3.0.15141.0

Changes

  • Enabled music on hold in outbound recording session
  • Removed WelcomeTemporarilyClosed setting
  • Added CallClassifications to SharePoint readers

 

Feature Internal Enhancements

  • Fixed HandleForwardQueuedCallSession

 

V 3.0.15133.1

Changes

  • Added keepalive for WebChat IM, sending file transfer
  • Only register endpoints if domain is same as domain of endpoints
  • If no state changed in shutdown sequence for 20 seconds, start with the next 5 ucc's. So ucc won't hang when shutting down
  • UpdateStatistics new day is also resetting LongestWait, AvgWait for each WSQueueV15

 

Feature Internal Enhancements

  • Fixed OnHold Initialization
  • Fixed Azure Active Directory ClientId, now through setting
  • Enhanced with preferredhunt if skill isn't found
  • Fixed preferred hunt
  • Fixed Azure Active Directory file upload

 

Feature

  • Added setting CopyRecordingToSharePointOnlineAADClientId
  • Added setting CopyRecordingToSharePointOnlineAADTenantId

 

V 3.0.15131.0

Changes

 

Feature Internal Enhancements

  • Fix for double voicemail opaque

 

V 3.0.15125.0

Changes

  • Added Break-in Settings update
  • If forward was initiated by plugin and forward fails , sad path is followed
  • ApplicationUserAgent is discarded

 

Feature Internal Enhancements

  • None

 

V 3.0.15121.0

Changes

  • None

 

Feature Internal Enhancements

  • Fix outbound recording to DDI to voicemail
  • Fix database creation if it doesn't exists

 

V 3.0.15115.0

Changes

  • Added CustomerInqueue for forwards
  • Added column initialrecipienturi in sessionsummarytable
  • Added AcceptedByOtherEndpoint in database
  • If Direct Inbound is accepted by Voicemail then change ActionType to 'Voicemail'
  • If Direct Inbound is accepted by other endpoint then change ActionType to 'Forward'

 

Feature Internal Enhancements

  • Fixed recording commands from extension window

 

V 3.0.15105.1

Changes

  • Updated version number

 

Feature Internal Enhancements

  • None

 

V 3.0.15105.0

Changes

  • Reasoncodes now work with in/outbound ucc, if another not in/outbound ucc has the same agent.

 

Feature Internal Enhancements

  • Fixed Copy file to sharepoint online with Azure AD connect
    • CopyRecordingToSharePointOnlineAAD = true
    • CopyRecordingToSharePointOnlineADFS = false
    • CopyRecordingToSharePointOnlineUri = "https://domain/"
    • Config.xml
      • <SettingsProvider>sharepoint</SettingsProvider> (do not change this)
      • <SettingsUsername>SPN</SettingsUsername> (fill in SP (user@domain.com))
      • <SettingsPassword>Password</SettingsPassword>
  • Enchanced with preferred agent hunt, if hunt fails, now correctly hunting in fallback skill

 

Features

  • Added new settings:
    • CopyRecordingToSharePointOnlineAAD
    • CopyRecordingToSharePointOnlineADFS
    • CopyVoicemailToSharePointOnlineAAD
    • CopyVoicemailToSharePointOnlineADFS
      • All default false

 

V 3.0.15103.0

Changes

  • Added Extension window commands: Enable/Disable save recording
  • Added agent command to disable quality monitor (qm no)
  • Added setting StopRecordingAfterTransfer, defaults to false
  • Added onhold music to inbound recording session
  • Rewritten database init. If Ucc's use the same database, the database will be initialized once.
  • If a forward skill is set and if it has an answer, the answer is played.
  • Optimized Ucc starting and terminating
  • Do not break when Eventlog permissions aren't correct
  • Better logging for hunt failed

 

Feature Internal Enhancements

 

V 3.0.15073.0

Changes

  • Disable customer chat outside of business hours

 

Feature Internal Enhancements

  • Made a fix, for totalacceptedcalls on wallboard
  • Fix in backwards compatibility with interceptor

 

V 3.0.15071.0

Changes

  • Receive multiple chats with lync 2013
    • Created hunt endpoints, add new endpoints to endpoints list with modality chathunt,
    • If no huntendpoints are provided, the default chat endpoint will be used (limiting max chats to 1),
  • Limit chat supervisor to 1 chat at a time
  • Cancel hunttimeout when forwardqueuedcallsession is received
  • Added WebChatQualityMonitoring
  • Now possible to have UseOutboundAudioRecording = false, when UseInboundAudioRecording = true, outbound will not be intercepted

 

Feature Internal Enhancements

  • None

 

V 3.0.15042.0

Changes

  • Added additional settings EnableBreakInQuestionnaire default value false. If enabled the agent is capable of sending messages to the customer when he is completing the questionnaire
  • Reestablish endpoints if terminated with reason TooManyActiveEndpoints
  • Shutdown endpoints in bulk
  • Only publish presence for chat endpoints which have a skill
  • Removed large error message if agent is on remote topology

 

Feature Internal Enhancements

  • DisplayUserName WebChat fix
  • How_Can_I_Help_You flow was not the same for WebChat with and without questions
  • Fix inbound call on lineuri to voicemail

 

V 3.0.15033.0

Changes

  • SharePoint template 3.2 support

 

Feature Internal Enhancements

  • Fix WebChat and Lync chat flows are equal. Lync chat was showing how can i help you right before first question. customer was not able to reply an answer to the first question. Better is to change the Chat_Conversation_Questionare_Finished_Instruction

 

V 3.0.15031.0

Changes

  • Added DischargeStart event in db
  • Added StartOnHoldMusic event in db with uri who started it
  • Added StopOnHoldMusic event in db
  • Start endpoints in blocks of 10 (better performance)
  • Added: CHAT_CONVERSATION_WELCOME this setting was not being sent to the WebChat.
  • Start bulk ucc's optimized, now max of 5 ucc's can have the state starting
  • Stop bulk ucc's in batches of 5

 

Feature Internal Enhancements

  • Fix in Forward, dialtone is added first then perform forward
  • Fixed issue: with older WebChat the webchatusername was always guest.

 

V 3.0.15022.0

Changes

  • None

 

Feature Internal Enhancements

  • Hunt algorithm was broken, was only processing 1 skill at a time

 

V 3.0.14522.0

Changes

  • Removed call termination with 199 early dialogue terminated

 

Feature Internal Enhancements

  • None

 

V 3.0.14515.0

Changes

  • Reset KPI on startup
  • Optimized queuehold choice made
  • if old keepalive calls are offered, they're declined
  • Optimized keep alive
  • Dashboard common 3.0.14505.0 , added DisplayNames to callstate

 

Feature Internal Enhancements

  • Fix in KPI Agent presence, now also show non formal agents
  • Fix preferred hunt

 

V 3.0.14502.0

Changes

  • None

 

Feature Internal Enhancements

  • Fixed ForwardQueueSession if call was in another skill

 

V 3.0.14494.0

Changes

  • Recording Skill in CDR with messaged closed

 

Feature Internal Enhancements

  • Fix dashboard queue change + disappearing/appearing calls
  • Fix for Queue position, if real position is higher than previous position, the previous position is played
  • Fix for dashboard, agent order not correctly updated when a skill is removed from agent.

 

V 3.0.14493.0

Changes

  • Made it possible to have no text/audio in welcome
  • Set routes (DTMF) after UCCTranfer (by attendant)
  • Added Setting UseTimeLine which enables the contextchannel without crm plugin
  • Now also start contextchannel with both warm transfers
  • Checking conference id with ignore case

 

Feature Internal Enhancements

  • Fixed: When Agent invites other Agent for joining WebChat. When both Agents left the conversation the Customer did not get a notification and still thought he was chatting with an Agent.
  • Fixed: Above scenario when a new chat was started no Agent was hunted for the chat.

 

V 3.0.14483.0

Changes

  • Changed the way remotepresenceview is created/recreated.
  • If a front end server stops, and endpoint registration dropped, properly create a new remotepresenceview if the endpoint comes back up.
  • Maximized transfers to 30 seconds

 

Feature Internal Enhancements

  • Enhanced transfers are disconnected after 30 seconds.(3.0.14482.0)
  • CallMe: Fixed issue DoStartCreateCRMHelper was not started, contextchannel could not be setup.

 

V 3.0.14475.0

Changes

 

Feature Internal Enhancements

  • None

 

V 3.0.14471.0

Changes

  • Day change reset direct calls, outbound calls and inbound calls
  • Webchatplus: Agent receives new url for joining LWA inside web browser.
  • Declining transfer if other session has no legs yet
  • Decline transfer if both sessions are ucc sessions, and no huntmanager is created
  • Removed MaxHuntDuration
  • Added log line for ucc terminated

 

Feature Internal Enhancements

  • Fixed reporting webchatplus, chat and audio is being recorded on the same correlationId
  • Fixed consultive transfer if 2nd call is not via ucc
  • Fix transfer to same ucc if attendant = true
  • Important fix, calls were not put in correct queue
  • Fixed forward skill after prompt
  • When sending CompleteUCCState ActivityToken for Agents was not filled properly.

 

V 3.0.14445.0

Changes

  • Logging for WebChat ip address change
  • Sending a notification to the WebChat user, if it's ip address has changed
  • Added setting AllowIPChangesDuringWebChat default value == True. External IP Address from Customer

 

Feature Internal Enhancements

  • None

 

V 3.0.14442.0

Changes

 

Feature Internal Enhancements

  • Fixed reporting issue
  • Install script callme fixed
  • CustomerIMAudioSession CDR fixed

 

V3.0.14432.0

Changes

  • Added ChatQuestionSettings voor Chat+
  • Added 5 Chat_Conversation_[Settings] for chatquestionaire
  • Added allowing uris

 

Feature Internal Enhancements

  • Feature enhancement: improved hunt mechanism releasing Agents and resetting presence for chatendpoint
  • Feature enhancement: WallBoard when Audio was added on IM WallBoard was showing both AgentName and HuntList

 

V 3.0.14423.1

Changes

  • Added setting UseDialToneDuringForward
  • When license expires, about to expire or expired is logged 5 days in advance

 

Feature Internal Enhancements

  • None

 

V 3.0.14413.0

Changes

  • Added: CallMe endpoint to presence subscription
  • Changed error to warn, when trying to send im message on a flow which is terminated
  • Added setting: for WebChat+ to show the agent name whom accepted the IM invitation. default false

 

Feature Internal Enhancements

  • Feature enhancement: Calling directly chat endpoints is not allowed
  • Feature enhancement: Hunting same agent for different webchats

 

V 3.0.14405.0

Changes

  • Added option to wait for the identity task before processing welcome

 

Feature Internal Enhancements

  • Fix for uploading to SharePoint online adfs

 

V 3.0.14403.0

Changes

  • Added SharePoint online ADFS
  • Added CopyVoicemailToSharePointOnlineUri setting
  • Better sorting agents, especially round robin
  • Supervisor also gets context channel
  • Log full version name for SharePoint template

 

Feature Internal Enhancements

  • None

 

V 3.0.14383.0

Changes

  • UCC can now start without database
  • Added separate INBOUND call class
  • CRM Plugin dll, GUID now adjustable in config.xml
  • Agent uri is logged if inbound call is received to DDI
  • Saving agent state (formal start/stop) immediately
  • New setting EnableMusicOnHold
  • New setting UseOriginalIdentityWithInbound
  • Support exchange um voicemail in cold transfer
  • Now not logging system chat messages as customer messages

 

Feature Internal Enhancements

  • Fix when HuntStopped and doesn't continue
  • Fix for countdown skill without escape
  • MSMQ fix
  • Better agent hunt in chat skill
  • Fixed chat skill value agent order

 

V 3.0.14362.0

Changes

 

Feature Internal Enhancements

  • None

 

V 3.0.14353.1

Changes

  • None

 

Feature Internal Enhancements

  • MsmqEndpoint catch on peek

 

V 3.0.14344.0

Changes

  • Added audiofile support for PromptConfig

 

Feature Internal Enhancements

  • None

 

V 3.0.14341.1

Changes

  • None

 

Feature Internal Enhancements

  • Better interceptor connection

 

V 3.0.14332.0

Changes

  • increased 60 second timeout to 90 second (presence)
  • AgentProvider better shutdown needs interceptor update (3.0.14332.0)
  • Add dtmfs if identity flow not configured properly

 

Feature Internal Enhancements

  • None

 

V 3.0.14324.0

Changes

  • Session: Extra logging when setting up contextchannel
  • Hunter: Present a subject in the toast message, if recording session direction is inbound
  • OutboundCallSession: Impersonation changed if customer = anonymous, Setup contectchannel to agent (also search for inactive agents)

 

Feature Internal Enhancements

  • CallSessionHelper: Fixed url of recording/voicemail in database
  • Removed error ChatConversationHistory on close
  • Reverted fix for 3 participants in call when extension windows comes up, transfer can be done by clicking back to devices and back to transfer in conversation window

 

V 3.0.14313.0

Changes

  • Changed "no session found" message from error to warn
  • Removed setting audio routes
  • Added detection in Exchange UM fails

 

Feature Internal Enhancements

  • Fixed routing settings update (3.0)
  • Fixed 3 participants if extension window opens ( keep sipuri the same during impersonation)

 

V 3.0.14303.0

Changes

  • Added VDI support for contextchannel (Sends extra chat to vdi user to determine endpoint id
  • Added skype support for call me
  • added InterUserRecordingDisabled setting (with interceptor)

 

Feature Internal Enhancements

  • Fixed settingsconnector, if skill = null in skillsperagent list
  • Fixed extension window in outbound,
  • Fixed voicemail to SharePoint

 

V 3.0.14292.0

Changes

  • Sending tel: if isphone to attendant service

 

Feature Internal Enhancements

  • Fix for audioroutes in forward
  • Lowesthuntpresence enhancement (no more calls hang-up after 1 min)

 

V 3.0.14284.0

Changes

  • Added DTMF in Outbound calls (including direct inbound)
  • Added dial tone

 

Feature Internal Enhancements

  • None

 

V 3.0.14282.0

Changes

  • Enabled correlationId in survey

 

Feature Internal Enhancements

  • Fixed audio files updates

 

V 3.0.14276.0

Changes

  • Multiple Survey items (csv) only first one will be shown in extension window

 

Feature Internal Enhancements

  • None

 

V 3.0.14274.0

Changes

  • None

 

Feature Internal Enhancements

  • Fixed ParentQuestion in combination with cache and updates

 

V 3.0.14243.3

Changes

  • Added DisableAudioCapabilityCheck setting
  • Changed reasoncodes column names

 

Feature Internal Enhancements

  • Fixed side instep, to skill

 

V 3.0.14242.0

Changes

  • Added agentchange event additions for inameeting and donotdisturb
  • AgentProviderPort now in config.xml

 

Feature Internal Enhancements

  • Fixed sending contextchannel after transfer when Slicing
  • Fixed discharge time, when customer hangs up first
  • Fixed setting up context channel after warm transfer

 

V 3.0.14213.0

Changes

  • Update stored procedures, now using uccname
  • Support for on the fly settings site (url) change
  • SQL Scripts now support Azure
  • Removed _NL for chat messages

 

Feature Internal Enhancements

  • Fixed routing updates
  • Fixed CustomerChat "?" issue (3.0.14194.0)
  • FIxed calldetail msmqhandler, if ucc restarts from config handler stays alive
  • Handle more exception in msmq
  • Only delete recording if upload had no exception
  • Fixed escalation to conference for chat

 

V 3.0.14174.1

Changes

  • None

 

Feature Internal Enhancements

  • Fixed SkillChange (CEW)

 

V 3.0.1474.0

Changes

  • None

 

Feature Internal Enhancements

  • Fixed forward to skill in cew

 

V 3.0.14173.2

Changes

  • None

 

Feature Internal Enhancements

  • Fixed forward to um voicemail, Exchange UM, doesn't support extra custom sip headers

 

V 3.0.14172.1

Changes

  • Outbound recording also works if LineUri is called
    • If Agents phone is called, the conversation will be recorded
  • Outbound recording also works when an agent is in To Field
    • Inter agent recording
  • Added events in cdr
    • RecordAgentDischargeComplete
    • AddExtraDischargeTime
    • CalleeAccepted
    • TransferAcceptedByCallee
    • StartConsultiveTransfer
    • StartTransfer
    • CallOutsideBusinessHours
  • New events
    • RecorderStartedByAgent
    • RecorderStoppedByAgent
    • RecorderPausedByAgent
  • Enabled inbound callrecording
    • An (direct) inbound call also gets recorder, if callee is Agent (active)
  • Added surveyurl to db
    • Log url to db, for reporting
  • Only send data to sip application if outboundrecording is enabled,
    • Sip application = front end sip interceptor
  • Only impersonate if transfer to is not phone and original caller is not federated
  • Added certificate validation check, for SharePoint. Now sites with untrusted certs are read.
  • Recorder support with forward
    • Call gets recorded if forward skill is used
  • Rewritten agentim, kan now do list after listen in same session, new calls will also be showed (Intern)
  • Added recording message with side instep
  • Mobile away now via mobilehuntpresence (setting), defaults to away
  • Fixed endpoints in terminating state
    • Endpoints now reestablish after Front end server shutdown
  • UseChat (setting) defaults to true
  • Callactivity more properties

 

Feature Internal Enhancements

  • Feature Internal Enhancement supervisor commands in outbound session
    • Supervisor now works correctly in outbound
  • Feature Internal Enhancement for chat conversation history
  • Feature Internal Enhancement for unconfigured qualitymonitor
    • If UseQualityMonitor = true, and now configuration available, no error anymore
  • Feature Internal Enhancement transferred by in outbound
  • Feature Internal Enhancement hyperlink policy for chat
    • Rewrite message if policy exception happened
  • Feature Internal Enhancement application sharing if no active session

 

Feature

  • Added functionality to create subfolders in recordings doc lib in SharePoint
    • Setting: CopyRecordingToSharePointLibrarySubFolder
    • Value: true/false
    • Effect: The sip address of the agent will be used to create the subfolder
  • Added UseAgentIdentityWithOutbound setting
    • Global setting per UCC, de identiteit van de agent wordt getoond bij outbound recording
    • Setting: UseAgentIdentityWithOutbound
    • Value: true/false
    • Effect: Show Agent identity when calling in an outbound ucc
  • Added survey creation
    • UCC is now capable of creating a new item in a survey list
      • EnableSurveyCreation
        • Setting: EnableSurveyCreation (boolean)
        • Value: true/false
        • Effect: Create Survey
      • SurveyList
        • Setting: SurveyList
        • Value: Listname voor SharePoint list (Survey needs to excist)
        • Effect: Creates Survey in set list.
  • Added setting UseOutboundAudioRecording
    • Settings: UseOutboundAudioRecording
    • Value: true/false
    • Effect: If true, record if Agent outbound Calls.
  • Added setting QualityMonitorNoChoiceTimeOut