Release Notes Core 2.0

This version has reached its end of life. See our End of life policy.

V 2.0.16.2

Changes

  • None

 

Feature Internal Enhancements

  • Discard SharePoint certificate errors

 

V 2.0.15.7

Changes

 

Feature Internal Enhancements

  • None

 

V 2.0.15.3

Changes

  • Formal start/stop now in database
  • Added call received on endpoint uri
  • Supervisor join logging
  • Supervisor left logging

 

Feature Internal Enhancements

  • Now answer gets processed if QueueBusySpeechWaitTimeout or LastQuestionSpeechWaitTimeout = 0

 

V 2.0.14.11

Changes

  • Added Callinoverflow logging
  • Added Supervisor Whisper logging
  • Added Supervisor Talk logging
  • Added customhours for chat agents
  • Added always open functionality on side instep endpoint (Enterprise Feature)

 

Feature Internal Enhancements

  • None

 

V 2.0.13.22

Changes

  • Support for different timezone
  • Can now set reasoncode if you're federated, but no presence change
  • Now possible to change culture on the fly
  • Supports Alaw Wave format

 

Feature Internal Enhancements

  • Fix for error when loading qualitymonitor, prevents ucc from startup after restart
  • Fixed transfers + replaces after keepAlive

 

Features

  • Added 2 settings, TimeZone and TimeZoneOffset
    • TimeZone takes precedence over TimeZoneOffset
    • If non supplied, the server time is used

 

V 2.0.13.9

Changes

  • Disable Conferencing announcement by default
  • pure supervisors don't see skills
  • Fixed countdown skill

 

Feature Internal Enhancements

  • None

 

V 2.0.13.8

Changes

  • Add logging when writing to bulk
  • Better logging for holidays
  • Support more audio types

 

Feature Internal Enhancements

  • Fixed issue with holidays
  • Adjustment in reasoncode handling, federated users not trying to set presence

 

V 2.0.12.18

Changes

 

Feature Internal Enhancements

  • UCC, comes back up (online) if front end server reboots
  • fix replace after cold transfer

 

V 2.0.12.9

Changes

  • Changed setting audio routes, now support dtmf after agent transfer.

 

Feature Internal Enhancements

  • Fixed uploading recordings

 

Features

  • new setting CombinedAudioFilePause, adds a pause in ms, between each audio type combination
  • Added sharepointotherdomain

 

V 2.0.11.22

Changes

  • Added CurrentlyHunting event
  • Speedup hunting

 

Feature Internal Enhancements

  • Correctly sort sub ivrquestions
  • Enhancement with LowestHuntRresence offline, now only supported if agent has simring/forwarding/etc.
  • Fixed voicemail
  • Fixed dtmf after cold transfer

 

V 2.0.11.10

Changes

  • Added logging for supervisor takeover, giveback
  • Refactoring

 

Feature Internal Enhancements

  • None

 

V 2.0.10.21

Changes

  • None

 

Feature Internal Enhancements

  • DTMF after forward fixed

 

V 2.0.10.15

Changes

  • Add QueueBusySpeechWaitTimeout after "Message Busy"
  • Voicemail support in Message Closed

 

Feature Internal Enhancements

  • Fix Ghost Agents Wallboard
  • Fixed Message Busy AudioFiles
  • Fix Take command

 

V 2.0.10.1

Changes

 

Feature Internal Enhancements

 

V 2.0.9.23

Changes

  • None

 

Feature Internal Enhancements

  • Fixed agents with "-" in sip address
  • Fixed SQL UCC_name table creation. Latitude and longitude can now be null

 

V 2.0.9.16

Changes

  • None

 

Feature Internal Enhancements

  • Fixed adding Agent after Start UCC

 

V 2.0.9.13

Changes

  • None

 

Feature Internal Enhancements

  • Fixed contextchannel after transfer
  • Fixed agent routing logging in database

 

Features

  • Latitude and longitude in database

 

V 2.0.9.11

Changes

  • None

 

Feature Internal Enhancements

  • Fixed Lync 2013 client as transfer initiator
  • Fixed transfers for Lync 2013 also in combination with response group

 

Features

 

V 2.0.9.6

Changes

  • Cannot make choice if IVR Question doesn't have a skill, doesn't have children, isn't prompt flow or isn't voicemail
  • Speed up settings update
  • Agent sees message if customer closes chat. (Lync-Lync)

 

Feature Internal Enhancements

  • Fixed chat for office365 users
  • Correct Wallboard if escape is voicemail

 

Feature

  • Opaque=app:voicemail support back in 1.4 template

 

V 2.0.8.20

Changes

  • Support for SimRing

 

Feature Internal Enhancements

  • Transfers to users with multiple endpoints

 

V 2.0.8.16

Changes

  • Limit chats per agent to 1, if useragent is lync2013
    • Because Lync2013 client only support one conversation per remote endpoint.

 

Features

  • New Supervisor chat commands
    • Version (Show Anywhere365 Version)
    • Manage (Show SharePoint Configuration Site URL)
  • Added setting MaxHuntDurationChat (default 30 sec)
  • Device HuntPresence (DeskphoneDeviceHuntPresence, MobileDeviceHuntPresence)

 

V 2.0.8.8

Changes

  • Changed license file (New license builder)
    • From this update and up.

 

Feature Internal Enhancements

  • Extension window transfer with Quality Monitor

 

Features

  • Added WebChatReconnectTimeout setting in sharepoint settings list

 

V 2.0.8.1

Changes

  • Added support for v1.5 SharePoint Configuration Site(2010)

 

Feature Internal Enhancements

  • InQueueTime in CallSummary list (SharePoint)

 

Features

  • WebChat; can show agent name in chat
  • Countdown skill added
  • Added lowest presence hunt; Available, Busy, Away, Offline
  • Added Eventlog entries for license expiration
  • Added chatlogging