Dialogue Cloud

Release Notes - hotfix release DC2023.02i - (default bundle since 30-11-2023)

This document contains a list of the updates and current versions of Anywhere365 software and components.

Client Components

Note: To streamline our support process, before raising a support ticket please ensure any client application used is upgraded to the version of this bundle and the log provided with the ticket is inline with the Bundle. Please note that we will be unable to process support tickets raised on unsupported version combinations.
Component Version Remark
Ucc.Creator template (SharePoint template) 8.2.0.7  
Power BI (desktop template)

8.6.23215.02

(Minimum required version for this bundle) Learn More

Inflight Wallboard (desktop client) 6.5.7  
Snapper (desktop client)

8.6.3

(Minimum required version for this bundle) Learn More

+= updated in this bundle.

Feature Enhancements

PBI Description
97251

In WebAgent, the Forward Button was visible during a WebChat session.

In WebAgent, the Forward Button was visible during a WebChat session. This should not be the case for a WebChat session and is no longer visible.

96676

WebAgent CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. contact search behavior enhancement.

Improved the search behavior in CRM Contact Search text field.

98477

Display of waiting calls in WebAgent enhancement.

Several customers reported duplicate entries (calls) in the waiting queue. This has now been resolved.

98956

CRM Salesforce Enhancement

CRM Salesforce - Allow customized query using related entities