Dialogue Cloud

Release Notes - hotfix release DC2023.02h

This document contains a list of the updates and current versions of Anywhere365 software and components.

Client Components

Note: To streamline our support process, before raising a support ticket please ensure any client application used is upgraded to the version of this bundle and the log provided with the ticket is inline with the Bundle. Please note that we will be unable to process support tickets raised on unsupported version combinations.
Component Version Remark
Ucc.Creator template (SharePoint template)  
Power BI (desktop template)


(Minimum required version for this bundle) Learn More

Inflight Wallboard (desktop client) 6.5.7  
Snapper (desktop client)


(Minimum required version for this bundle) Learn More

+= updated in this bundle.

Feature Improvements

PBI Description

Presence issues - Graph re-auth mechanism not working correctly

An improved trigger for re-authenticating to Microsoft Graph has been implemented if certain error conditions are observed due to changes in the Microsoft or customer tenant.


Skill Transfer Queue Improvement

The call is now visible in the queue after a skill transfer.


Agents only registered in DashboardService when necessary

When a reconnect of the DashboardService is triggered (because of a restart or a regular reconnect event), the WebAgentService only re-registers the Agents which are necessary (i.e. online in Teams and in WebAgent)


Plugged memory leak after ForwardSkill

A memory leak was detected when a ForwardSkill was triggered. For this specific event this is now no longer the case.


Formal Agent A Formal Agent is able to sign in and sign out of the UCC. This can be achieved when the Agent sends a start or stop command to the Skype for Business client of the UCC. Presence Display Improvement

When a formal agent changes their presence in teams it now changes in the webagent, even if the agent is formally signed out in all UCCs.


Only hunt agents which are properly registered after Dashboard- and AttendantService reconnect

Inactive agents were sometimes being hunted (resulting in unnecessary processing) due to always registering users issue.


Sometimes users are losing their wrap up timer button functionality in Snapper

We have fixed an issue where multiple users across multiple UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location.'s and services were sometimes losing their wrap-up timer functionality after disconnecting the call. The countdown would not display in the Snapper interface and they could not add time. We have now made this mechanism more robust, ensuring that users can use the wrap-up timer without any issues.


Encrypt ClientSecret for SharePoint when Snapper is configured for uploading Screenrecording videos

When Snapper is configured for uploading screen recording video files (.mp4), the ClientSecret authentication credential is now securely encrypted in the stored config settings file. This ensures that your SharePoint credentials remain safe and secure.


Snapper - Implement App Id & Secret authentication to SharePoint for Microsoft 365 upload

Snapper now supports App Id & Secret authentication to SharePoint for Microsoft 365 uploads. This setting allows users to securely upload their screenrecordings to SharePoint Online on Microsoft 365.


Improved opening Snapper notification asking user to log into SfB instead of Teams DR

A mechanism is built into Snapper to notify the user if the UM client application, dependent on type of login, cannot be found. This experience is now improved

Feature Enhancements

PBI Description

Screen Recording often zero filesize when uploading by Snapper to SharePoint

We have fixed an issue where screen recordings were sometimes uploading with a filesize of 0 when using Snapper to upload to SharePoint. This issue was caused by the handling speed of the computer being too fast compared to the filesize of the recording. This issue should no longer occur.


Clicking on a column header in advanced statistics causes Snapper to crash

We have fixed an issue where clicking on a column header in advanced statistics, when enabled, caused Snapper to crash. You can now click on column headers without any issues.


Fix memory leak caused by HTTP client in Snapper in combination with Anywhere365 Authentication

We have fixed a memory leak issue that was caused by the embedded HTTP client in Snapper when it was running in combination with Anywhere365 Authentication.


Snapper migration from 8.4.9 to 8.5.x not working

We have identified and resolved an issue with the migration of settings and data when upgrading Snapper from 8.4.9 to a version higher than 8.5.3.