Release Notes DC2022.05c
This document contains a list of the updates and current versions of Anywhere365 software and components.
Client Components
Component | Version |
Remark |
---|---|---|
Power BI | 8.3.22385.02 | |
Snapper |
8.5.1 |
(Minimum required version for this bundle) Learn More |
Inflight Wallboard (client) | 6.5.7 | |
+= updated in this bundle. |
Feature Enhancements
PBI | Description |
---|---|
72359 | Make sure there is two-way audio between the Agent and the Consultee when multiple Agents initiate a consult to the same UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. endpoint. |
72312 | Make sure that all UCC endpoints are registered successfully on startup, to handle incoming calls on the corresponding endpoints accordingly. |
59638 | Introduced a feature toggle to enable/disable the Advanced Statistics shown in the Snapper client.Introduced a |
69513 |
The right participant will be set to Primary Agent after a consult on Direct Routing. After a Consult to a Consultee, the Consultee was not set as the Primary Agent and could not perform all the interactions in the conversation. This has been addressed. |
63583, 62959 |
Email Dialogue Provider can now handle email addresses that only contain numbers.Specific services that will transform fax messages to emails will use email addresses that only contain numbers, these messages can now be processed by the Email Dialogue Provider. |
72568 |
Improved scenario for post dialogue adaptive card when conversation is started by Initial adaptive cardWhen the WebChat Dialogue was already started with an Adaptive Card, it didn't trigger the Post Dialogue Adaptive Card at the end of the conversation. Now the WebChat Dialogue can have both an Initial Adaptive Card and a Post Dialogue Adaptive Card. |