Release Notes DC2022.05b

Warning: This version is now end-of-support. For more information, click here for our End-of-support policy.

This document contains a list of the updates and current versions of Anywhere365 software and components.

Updated Components

Note: To streamline our support process, before raising a support ticket you need to ensure that the client used is upgraded to the version of the bundle and so the log provided with the ticket is inline with the Bundle. Please note that we will be unable to process support tickets raised on unsupported version.

Component	Version
Power BI	8.3.22385.02
Snapper	8.4.9
Inflight Wallboard (client)	6.5.7
⁺= updated in this bundle.

New Features

PBI	Description
63276	Add feedback message why customer does not answer when Agent handles an outbound session Agent performing outbound sessions (Campaign Dialer, DCI, Queued Callback CallBack, an IVR menu feature for voice, enables the customer to leave his / her number to be called back by an available agent during business hours. and Interceptor The Interceptor is a service installed on Anywhere365. It monitors all calls during set-up on endpoints of active Agents. By intercepting that call set-up and redirecting it to an Anywhere365 UCC it lets you manage the direct inbound and outbound dialogues of the contact center agents.) can now hear a voice message explaining why the call could not be established. Learn More

PBI

Description

63276

Add feedback message why customer does not answer when Agent handles an outbound session Agent performing outbound sessions (Campaign Dialer, DCI, Queued Callback CallBack, an IVR menu feature for voice, enables the customer to leave his / her number to be called back by an available agent during business hours. and Interceptor The Interceptor is a service installed on Anywhere365. It monitors all calls during set-up on endpoints of active Agents. By intercepting that call set-up and redirecting it to an Anywhere365 UCC it lets you manage the direct inbound and outbound dialogues of the contact center agents.) can now hear a voice message explaining why the call could not be established. Learn More

Feature Enhancements

PBI	Description
63790	Graph Presence Provider - Re-authentication not working as intended In specific exceptions it could occur that Graph Presence Provider could not re-authenticate, resulting that the Teams presence could not be synced. This has been improved.
63490	Improved Voicemail Dialer behavior when the voicemail length is to short In the case of a short length voicemail it could happen that the hunt looped, this is no longer the case.
	Improved Remote Call Controls after two or more transfers On Direct Routing the Remote Call Controls didn't work for the third Agent after two successful transfers. For example the third Agent wasn't able to hold or mute the customer.