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This document contains a list of the updates and current versions of Anywhere365 software and components.
Updated Components
Note: To streamline our support process, before raising a support ticket you need to ensure that the client used is upgraded to the version of the bundle and so the log provided with the ticket is inline with the Bundle. Please note that we will be unable to process support tickets raised on unsupported version.
| Component | Version |
Remark |
|---|---|---|
| Power BI | 8.3.22385.02  |
(Minimum required version for this bundle) Learn More |
| Snapper |
8.4.9 |
(Minimum required version for this bundle) Learn More |
| Inflight Wallboard (client) |
6.5.7 |
(Minimum required version for this bundle) Learn More |
|
= updated in this bundle.
|
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New Features
| PBI | Description |
|---|---|
| 40690, 60440 | Uploading attachments/files/images now possible in WebChat. WebAgent Agents now have the option to send files to the customer. Learn More |
| 58056 | Added sounds when hunting with webchats and emails in the WebAgent. It is now possible to set a message notification sound regardless of whether it's audio or text. Learn More |
| 60441 | Added new Microsoft Teams Meeting UI Plugin. An agent can now invite a customer to a Microsoft Teams via WebChat, adding WebAudio, WebVideo and screen sharing possibilities. Learn More |
| 19693 | Significantly faster loading times and improved response. Optimization of the report template greatly speeds up report generation and improves visual consistency across reports. |
Feature Improvements
| PBI | Description |
|---|---|
| 51804 | Encryption support for the Dialogue Manager connection string. The password in the SQL connection string on SharePoint can now be encrypted using the Anywhere365 Password Tool. |
| 50263 | Improved WhatsApp phone number search for CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. Service. Changed labeling to improve searches involving WhatsApp numbers. |
| 56985 | Skills search response now displays UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). A UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. name. When performing a Skill Transfer to a different UCC, and ID was shown instead of the UCC Name. This has been changed. |
| 58836 | Increased Snapper efficiency. Changes in UCC management solved an Outbound calling issue as well as enhancing performance. |
| 61027 | Improved Feedback for certificate connectivity issues. Suggestions now provided to help pinpoint issue. |
| 60701 | Improved UX display. The "Customer disconnected" warning message has been made easier to read. |
| 59862 | Improved UX consistency. Fixed issue in which the search box would appear even if no further options could be selected. |
| 60217 | Improved blind transfer scenarios when transferee does not accept. Specific scenarios where the transferee did not accept could result in the WebAgent not being able to perform another transfer. This now has been resolved. |
| 59806 | Improved Text input and message display UX. In certain situations (and depending on screen size) the text input field would pop-out and prevent an agent from viewing incoming messages. This has been fixed. |
| 60111 | MePerson Reason Code only available when pertinent. The Reason Code selection will no longer be displayed when there is no reason code to select. |
| 59743, 60417 | Hold function is no longer deadlocked. Resolved on hold issue. |