Dialogue Cloud

Release Notes DC2022.03a

This document contains a list of the updates to Anywhere365 software and components.

Updated Components

Component Version
Power BI 8.2.22212.01
Inflight Snapper 8.4.6
Inflight Wallboard (client) 6.5.5
= updated in this bundle.

New Features

Description

Added support for Azure AD App Only authentication towards SharePoint Online. For more details see SharePoint Online Authentication via Azure AD App-Only

Feature Improvements

Description

Added support for Dynamics365 On-premise.The CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. Service can now also connect to a Dynamics 365 environment hosted on-premises.

Feature Enhancements

Description

Allow for direct- and consultative transfers after a MS Teams Agent initiated a DCI call to a colleague via the Snapper or WebAgent.

Putting an outbound call on hold in the WebAgent, after blind transfer no longer fails.

Refresh token mechanism in CRM Service for ServiceNow is revised, solving an issue in the refresh method.