Note WebWallboard is not compatible with Internet Explorer, consider using Edge.
Before starting the installation, make sure the following preparations are.
Installed UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs.
Installed dashboard service
Installed attendant service
Unzip the package on the Anywhere365 server
Run PowerShell as administrator
Open the folder location of the package from your PowerShell window
Start the install script:
PS [WebWallboard directory]> .\InstallWebWallboard.ps1
Follow the instructions in PowerShell:
Enter the dashboard service base url
(e.g. http://sub.yourdomain.net/dashboardservice/ )
Enter the attendant service base url
(e.g. http://sub.yourdomain.net/attendantservice/ )
Enter the ucc name
Select the correct number of the IIS site to install the web application
Select the correct number of the existing application pool
Note Usually the "UCCServiceApplicationApplicationPool" is used.
Type yes or y to proceed with the install
Attendant service: C:\inetpub\wwwroot\Attendant\web.config
Dashboard service: C:\inetpub\wwwroot\Dashboard\web.config
Check if the key “AllowedOrigins” contains * (for all domains are allowed) or the specific protocol and FQDNFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com] (e.g. http://sub.yourdomain.com). The latter option can be semicolon separated for multiple entries.
Example appsettings in web.config:
<add key="AllowedOrigins" value="http://sub.yourdomain.net;https://sub.yourdomain.net" />
Webwallboard will be available when all these steps are completed.
The properties that are filled in during the PowerShell installation are saved in assets/config/config.json in the webwallboard application. The version number is also saved here. When submitting tickets about the webwallboard, please provide the correct version number.
The base href of the webwallboard is saved in index.html (<base href="[YOURBASEHREF]">. When you change the base href after the installation, please make sure this field is also changed. Eg, when the path webwallboard is changed to webwallboarduccname, change the base href in the index.html to:
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