WebChat integrate into SharePoint

Introduction

The WebChat application can be added to your website by adding some scripts to your page or pages. The scripts will load html, css and javascript to your page. If needed, add the scripts to a masterpage, so the WebChat application will be available on multiple pages.

 

Prerequisites

  • Installed WebChat application on your anywhere server with at least version 4.0.16154.01.
    The version can be checked by going to the WebChat folder root: /bin/sfbwebchatplus.dll, open the file details in the properties of the file and check the version number.

 

Enable webchat into SharePoint

Put the following code snippet into a SharePoint ScriptEditor

<!-- Start Anywhere365 WebChat Scripts -->

<script type="text/javascript" src="[WEBCHATROOTURL]sfbwebchatplus/js/jquery-2.1.0.js"></script>

<script id="anywhere365-sfbwebchatplus-client-index-external" src="[WEBCHATROOTURL]sfbwebchatplus/js/anywhere365_sfbwebchatplus_client_index_external.js"></script>

<script>

/* To send the username of the webchat to the agent, please store the username in a variable in the sessionStorage with the following key "anywhere365_webchatplus_customername"

To prevent that the sessionStorage is cleared; enable to following setting in settings.xml keepcustomernameinsessionstorage.

<keepcustomernameinsessionstorage>true</keepcustomernameinsessionstorage>

sessionStorage.setItem("anywhere365_webchatplus_customername", "[username]");

default init, uses default settings and determines default url's */

var optionalArguments = [];

Anywhere365WebchatIntegration.Init(optionalArguments);

</script>

<!-- End Anywhere365 WebChat Scripts -->