WebChat Functional Management

Introduction

WebChat Plus offers real-time communication over the Internet, via direct transmission of text-based messages. Chat is obviously the most wide used functionality of LyncMicrosoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. In order to use Lync, a Microsoft Lync Server is required. and Skype for BusinessSkype for Business is an enterprise software from Microsoft and provides users with instant messaging, online meetings, availabillity information, and audio and video calling. It requires a Skype for Business Server. The Anywhere365 application server is added to the Skype for Business Typology as Trusted Application Server.. In order to chat with one another you have to be linked with this person or group of persons. An important addition of the Anywhere365 platform is to enable routing of chat requests to a group of Contact Center Agents. The presence status of the group is determined by the statuses of the underlying members. Once a chat is started, Anywhere365 searches for available Agents and offers the chat to one of them. In short, an available member is hunted by the system.

Chat Scenario’s

Below the possible scenarios for Chat are represented:

 

Chat Functionality