Adding extra WebChat
Note Only available on-premises and federatedWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC..
Introduction
With an extra webchat endpoint, you give the customer a visual menu to choose the right topic. Including the availability of the Skill.
Configuration
Create extra endpoint
Tip You can also use the Extra endpoint script. Learn more
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Open Skype for Business Management Shell as admin
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Use the following command:
New-CsTrustedApplicationEndpoint -ApplicationId [UCC ID] -TrustedApplicationPoolFqdn [UCC Server FQDNFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]] –SipAddress sip:[Sipaddress]
Configure extra chat endpoint
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Open Endpoint list
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Create new endpoint
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Title = SIP address of the WebChat Endpoint
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Modality = chat
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Skill = Created Chat Skill
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Add extra chat endpoint
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Login on the Anywhere365 Application server
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Open the following file in notepad
C:\inetpub\wwwroot\ChatHub\appSettings.config
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Copy the following line in the file
Sip=sip:[Endpoint address]#ChatName=[Displayname] Webchat#CanChat=1#DefaultContactName=[Contact Name]#Email=info@domain.com#JobTitle=Agent#Mobile=0612345678#Phone=0123456789 #RequestAgentName=1
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Enter a , after the line and copy the line.
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The record should look like:
<add key="WebChatSubscriptions" value="
Sip= sip:[Endpoint address]#ChatName=[Displayname] Webchat#CanChat=1#DefaultContactName=[Contact Name]#Email=info@domain.com#JobTitle=Agent#Mobile=0612345678#Phone=0123456789 #RequestAgentName=1,
Sip= sip:[Endpoint address]#ChatName=[Displayname] Webchat#CanChat=1#DefaultContactName=[Contact Name]#Email=info@domain.com#JobTitle=Agent#Mobile=0612345678#Phone=0123456789 #RequestAgentName=1" />
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