Adding extra WebChat

Introduction

With an extra webchat endpoint, you give the customer a visual menu to choose the right topic. Including the availability of the Skill.

 

Configuration

Create extra endpoint

Tip You can also use the Extra endpoint script. Learn more

  1. Open Skype for Business Management Shell as admin

  2. Use the following command:

    New-CsTrustedApplicationEndpoint -ApplicationId [UCC ID] -TrustedApplicationPoolFqdn [UCC Server FQDNFDQN stands for Fully Qualified Domain Name and specifies the exact location in the tree hierarchy of the Domain Name System (DNS). An example for [hostname].[domain].[top level domain] is [www].[microsoft].[com]] –SipAddress sip:[Sipaddress]

 

Configure extra chat endpoint

  1. Open Endpoint list

  2. Create new endpoint

    1. Title = SIP address of the WebChat Endpoint

    2. Modality = chat

    3. Skill = Created Chat Skill

 

Add extra chat endpoint

  1. Login on the Anywhere365 Application server

  2. Open the following file in notepad

    C:\inetpub\wwwroot\ChatHub\appSettings.config

  3. Copy the following line in the file

    Sip=sip:[Endpoint address]#ChatName=[Displayname] Webchat#CanChat=1#DefaultContactName=[Contact Name]#Email=info@domain.com#JobTitle=Agent#Mobile=0612345678#Phone=0123456789 #RequestAgentName=1

  4. Enter a , after the line and copy the line.

  5. The record should look like:

    <add key="WebChatSubscriptions" value="

    Sip= sip:[Endpoint address]#ChatName=[Displayname] Webchat#CanChat=1#DefaultContactName=[Contact Name]#Email=info@domain.com#JobTitle=Agent#Mobile=0612345678#Phone=0123456789 #RequestAgentName=1,

    Sip= sip:[Endpoint address]#ChatName=[Displayname] Webchat#CanChat=1#DefaultContactName=[Contact Name]#Email=info@domain.com#JobTitle=Agent#Mobile=0612345678#Phone=0123456789 #RequestAgentName=1" />