Additional Configuration WebChat
Extra Webchat Endpoint
Add an extra webchat endpoint.
This guide teaches how to add an extra button on your webchat bar.
Hide Extra Webchat Endpoint
How to hide an extra webchat endpoint.
This guide teaches how to hide an extra button on your webchat bar.
Configure external accessibility
Open the webchat to the outside world.
The best practice on how you could open up the Anywhere365 WebChat to the outside world, without having the worry that all call detail data will be publicly accessible as well.
Configure popout webchat
Let customers continue browsing.
By default, the WebChat will be active in the ‘in-page’ mode. With popout the customer can continue browsing while the chat is open in another window.
Reconnect when browsing to a new page.
With Reconnect enabled the customer can proceed with his chat conversation even though he is browsing on your website.
Configure multiple chathunts
Let the agent handle multiple chats simultaneous.
Skype requires unique endpoint to handle simultaneous dialogues.
Configure idle timeout
Set a timeout for no response.
Sometimes the customer forgets they were still in chat with an agent, with the timeout these open dialogues can automatically be disconnected.
Configure display names
Configure customer name
Set a standard customer name.
Overrule the name question, with a default name.
Configure Agent Name
Set the agent's displayname.
There are many ways of displaying the agent’s display name or partial display name to the customer.
Configure customer interactions
Configure Automated Messages
WebChat Plus uses automated messages to inform both Customer as Agent..
Learn which automated messages are available for the Webchat.
Enable a captcha on webchat.
A captcha let you check if the user is a human, instead of a bot.
Set the visible buttons.
You can show and hide certain buttons by default, enabling or disabling features.
Configure Co Browsing
Expand the webchat with Co Browsing.
Provide better and effective customer support by getting a real-time look on your customers screen.
Configure Contact Form
Add a contact from when no agent is available.
The contact form is an additional feature which makes it possible to have the customer fill in a contact form.
Configure graphical IDR
Make the IDR visually.
Change the IDR from a text input to a button the customer can click on.
Configure Quality Monitoring
Let the customer rate the conversation.
Quality monitoring can be used to have customer the possibility to rate the conversation.
Configure Dialogue enhancement
File Sharing / Photo Sharing
Upload an image or a file from the webchat application to the agent.
A button will be visible in the webchat application to upload files or images. The files are stored in an upload folder in the webchatplus webservice. The agent will get a link to download the file.
Configure IM Translation
Speak any language wih IM translations
It is possible to have all IM sessions translated with the Microsoft Translator Service.
Configure Email Conversation
Let the custom readback the conversation.
After a chat with an agent and the customer wants to read back, the email dialogue can be emailed to the customer.