WebChat Plus

Webchat - Corporate license or higher.

WebAudio and WebVideo - Enterprise license and higher.

Give your website visitors easy chat access to your organization by adding WebChat Plus. But there is so much more...

WebChat Plus by Anywhere365 enables:

  • Visitors to chat without having Skype for Business or Microsoft Teams installed, just browse to the website and start chatting.

  • Incoming chat requests to be routed to a group of Contact Center Agents. (Federated Skype for Business or Microsoft Teams users)

  • Audio, Video and Application Sharing.

  • CRM integration, where the CRM information is opened based on the visitors email address.

  • Chat questions, were the visitor is asked a predefined list of questions before being transferred to an agent.

  • Interactive Dialog Response, to route the chat to different Agent groups based on choices made by the customer.

  • CallMeThe CallMe feature adds a button on your website where the customer can enter his / her number to be called by the UCC, saving the customer in telephone costs. requests made by visitors.

  • Customization to match the look & feel of your website.

  • Customizable automated messages (welcome, goodbye, etc.).

  • Automatic storage of chat conversations for future reference, a copy of the chat can be send to the visitors email.

  • Is integrated with the Real-time Information Provider (wallboard).

Online Demonstration

Features Values

Note: Some features are only available with the corresponding license, this is indicated by one of the following icons. If no icon is shown, the feature applies to all mentioned licenses below. (Not applicable for basic queue or reception ucc)

Workgroup

Small Business

Corporate

Enterprise

Enterprise Plus

 

Dialogue Intelligence

Dialogue Provider

Extensions

Characteristics

Agent Management

Agent Functionality

Dialogue Management

Quality Management