Configure webchat buttons

Introductions

There are several buttons (with actions underneath) you can display during an active chat conversation.

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Configuration

To have these buttons activated by default, the following settings must be configured in the settings.xml (in C:\inetpub\wwwroot\WebChat_ucc_name\sfbwebchatplus\xml\settings.xml).

<audioenabled>true</audioenabled>

<videoenabled>true</videoenabled>

<callmeenabled>true</callmeenabled>

<cobrowsingenabled>true</cobrowsingenabled>

Alternatively buttons can also be hidden by default and during the conversation, the agent might enable the buttons. This can be done by commands.

The following commands can be entered by the agent, during the conversation with the customer:

  • __webchat:1 – adds the audio button
  • __webchat:2 – adds the video button
  • __webchat:4 – adds the CallMe button
  • __webchat:5 – adds the CoBrowsing button

(the above command buildup is underscoreunderscorecolonnumber)