Configure URL Sharing

Introduction

When the pop-out version of the WebChat is used an additional window can be opened for URLs that are mentioned during the conversation. The advantage of this window is that a customer does not need to scroll all the way trough is conversation to find a specific URL.

 

 

Configure URL Sharing

To enable this feature, open the Settings.xml (from C:\inetpub\wwwroot\WebChat_uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers._name\sfbwebchatplus\xml\settings.xml) and set the value to true.

<urlsharing>

<retrievepagetitles>true</retrievepagetitles>

</urlsharing>