Configure multiple ChatHunts

If you want your agents to have multiple chat sessions at once you will need to do a little more configuration.

1. Create additional TrustedApplicationEndpoints. You can use the ExtraEndpoint script for this. The script is always located HELPERSCRIPTS sub folder of the UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. install folder.

   Name the endpoints for example:

   • sipThe Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP.:ucc_name_chathunt01@domain.com

   • sip:ucc_name_chathunt02@domain.com

   • sip:ucc_name_chathunt03@domain.com

2. Add those endpoints to the endpoints list on the SharePoint settings page and give them the modality "Chathunt".

3. Restart UCC to activate Endpoints

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