Configure multiple ChatHunts

If you want your agents to have multiple chat sessions at once you will need to do a little more configuration.

  1. Create additional TrustedApplicationEndpoints. You can use the ExtraEndpoint script for this. The script is always located HELPERSCRIPTS sub folder of the UCC install folder.

    Name the endpoints for example:

    • sip:ucc_name_chathunt01@domain.com

    • sip:ucc_name_chathunt02@domain.com

    • sip:ucc_name_chathunt03@domain.com

  2. Add those endpoints to the endpoints list on the SharePoint settings page and give them the modality "Chathunt".

  3. Restart UCC to activate Endpoints