Hide Webchat Endpoint

Introduction

By default, the WebChat shows all webchat endpoints in the ChatHub. This manuals shows how to hide an endpoint.

 

Prerequisites

Before proceeding installation, please ensure following prerequisites are met.

  • Corporate license or higher
  • Installed Webchat
  • At least 2 webchat endpoints configured in

 

Hide endpoint

Get Chat names

The first step is to get the Chat names. These can be found in:

C:\inetpub\wwwroot\ChatHub\appSettings.config

<add key="WebChatSubscriptions" value="
Sip=The Session Initiation Protocol (SIP) is a protocol to make multimedia communication (audio, video and other data communication) possible and it is also used for Voice over IP (VoIP). SIP has similarities with other Internet protocols such as HTTP and SMTP. sip:[Endpoint address]#ChatName=[Displayname] Webchat#CanChat=1#DefaultContactName=[Contact Name]#Email=info@domain.com#JobTitle=Agent#Mobile=0612345678#Phone=0123456789 #RequestAgentName=1,
Sip= sip:[Endpoint address]#ChatName=[Displayname] Webchat#CanChat=1#DefaultContactName=[Contact Name]#Email=info@domain.com#JobTitle=Agent#Mobile=0612345678#Phone=0123456789 #RequestAgentName=1" />

 

Filter on Chat names

The next step is to add these names to the filter. The setting can be found in

C:\inetpub\wwwroot\WebChat_uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers._name\sfbwebchatplus\xml\settings.xml

<presencetemplate>

<filterskills desc="filter webchat skills: comma seperated"></filterskills>

</presencetemplate>