Hide Webchat Endpoint

Introduction

By default, the WebChat shows all webchat endpoints in the ChatHub. This manuals shows how to hide an endpoint.

 

Prerequisites

Before proceeding installation, please ensure following prerequisites are met.

  • Corporate license or higher
  • Installed Webchat
  • At least 2 webchat endpoints configured in

 

Hide endpoint

Get Chat names

The first step is to get the Chat names. These can be found in:

C:\inetpub\wwwroot\ChatHub\appSettings.config

<add key="WebChatSubscriptions" value="
Sip= sip:[Endpoint address]#ChatName=[Displayname] Webchat#CanChat=1#DefaultContactName=[Contact Name]#Email=info@domain.com#JobTitle=Agent#Mobile=0612345678#Phone=0123456789 #RequestAgentName=1,
Sip= sip:[Endpoint address]#ChatName=[Displayname] Webchat#CanChat=1#DefaultContactName=[Contact Name]#Email=info@domain.com#JobTitle=Agent#Mobile=0612345678#Phone=0123456789 #RequestAgentName=1" />

 

Filter on Chat names

The next step is to add these names to the filter. The setting can be found in

C:\inetpub\wwwroot\WebChat_ucc_name\sfbwebchatplus\xml\settings.xml

<presencetemplate>

<filterskills desc="filter webchat skills: comma seperated"></filterskills>

</presencetemplate>