Configure file sharing / photo sharing

Introduction

Upload an image or a file from the webchat application to the agent. A button will be visible in the webchat application to upload files or images. The files are stored in an upload folder in the webchatplus webservice. The agent will get a link to download the file.

 

Prerequisites

 

Steps to configure File sharing

To enable the file sharing option, go to the file sfbwebchatplus/xml/settings.xml in the root of the WebChat application. Search for <filesharing>. Change the value of <enabled> to true. Clear your browser cache to see the result.

<filesharing >
…
<enabled>true</enabled >
…
</filesharing >

 

 

Steps to configure Photo sharing

To enable the photo sharing option, go to the file sfbwebchatplus/xml/settings.xml in the root of the WebChat application. Search for <photosharing>. Change the value of <enabled> to true. Clear your browser cache to see the result.

<photoharing>
…
<enabled>true</enabled >
…
</photoharing>