Configure customer name

Introduction

The customer name could be pre-occupied, so the customer does not have to answer the first question (default: Hello, what is your name?)

 

Configure Default Customer Name

The following configuration must be applied to the settings.xml of the WebChat ( in C:\inetpub\wwwroot\WebChat_uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers._name\sfbwebchatplus\xml\settings.xml).

<customername>

<defaultcustomername>Customer</defaultcustomername>

<enablefromquerystring>false</enablefromquerystring>

<querystringencrypted>true</querystringencrypted>

</customername>