Configure customer name

Introduction

The customer name could be pre-occupied, so the customer does not have to answer the first question (default: Hello, what is your name?)

 

Configure Default Customer Name

The following configuration must be applied to the settings.xml of the WebChat ( in C:\inetpub\wwwroot\WebChat_ucc_name\sfbwebchatplus\xml\settings.xml).

<customername>

<defaultcustomername>Customer</defaultcustomername>

<enablefromquerystring>false</enablefromquerystring>

<querystringencrypted>true</querystringencrypted>

</customername>