Configure Contact Form

Introduction

The contact form is an additional feature which makes it possible to have the customer fill in a contact form, when the WebChat is a non-available state.

 

Prerequisites

Before proceeding installation, please ensure following prerequisites are met.

  • Installed Webchat
  • Installed Webchat Plus Webservice

 

Configure Contact Form

To enable and configure this form, the following steps must be done

  1. Open the Settings.xml from C:\inetpub\wwwroot\WebChat_uccUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers._name\sfbwebchatplus\xml\settings.xml
  2. Set the enabled value to true
  3. Done, other items are optional

<contactusform>

<enabled>true</enabled>

<showonstatus>6500,15500,18000</showonstatus>

<questions>

<question type="name" placeholder="Fill in you name here">What is your name?</question>

<question>Please enter you email address.</question>

<question type="textarea">Please enter your message.</question>

</questions>

</contactusform>

With the <showonstatus> key, you can determine when you want this contact form to be displayed.

Status

Code

Available

3500

Busy

6500

Away

15500

Offline

18000