Configure Co Browsing
Note Enterprise Plus License Only
Note This feature requires an additional license from an Anywhere365 partner.
Provide better and effective customer support by getting a real-time look on your customer’s screen. Support agents can work together with customers to fill in forms, change account settings or purchase items online.
Request a CoBrowsing API from your Anywhere365 Account manager
Go to UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. settings site
Go to general settings
Add chat key "CoBrowsingApi" with the REST API Key
Add chat key "EnableCoBrowsing"
Go to WebChat application root folder
Go to /sfbwebchatplus/xml/settings.xml
If you want the cobrowse button permanently on, set the setting
Note that Agent's cannot have a co-browsing account for another organization / team.
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