Configure Co Browsing
Note Enterprise Plus License Only
Note This feature requires an additional license from an Anywhere365 partner.
Note Only available on-premises and federatedWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC..
Introduction
Provide better and effective customer support by getting a real-time look on your customer’s screen. Support agents can work together with customers to fill in forms, change account settings or purchase items online.
Configure Co Browsing
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Request a CoBrowsing API from your Anywhere365 Account manager
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Go to UCC settings site
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Go to general settings
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Add chat key "CoBrowsingApi" with the REST API Key
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Add chat key "EnableCoBrowsing"
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Go to WebChat application root folder
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Go to /sfbwebchatplus/xml/settings.xml
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If you want the cobrowse button permanently on, set the setting
<cobrowsingenabled>true</cobrowsingenabled>
Note that Agent's cannot have a co-browsing account for another organization / team.
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