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Platform Elements

Platform elements shows all available products offered by Anywhere365.

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Configure Co Browsing

Note Enterprise Plus License Only

Note This feature requires an additional license from an Anywhere365 partner.

Note Only available on-premises and federatedWhen using Anywhere365 in combination with Federation you can easily add agents working with a Skype for Business or Teams account to your UCC..

Introduction

Provide better and effective customer support by getting a real-time look on your customer’s screen. Support agents can work together with customers to fill in forms, change account settings or purchase items online.

 

Configure Co Browsing

  1. Request a CoBrowsing API from your Anywhere365 Account manager

  2. Go to UCC settings site

  3. Go to general settings

  4. Add chat key "CoBrowsingApi" with the REST API Key

  5. Add chat key "EnableCoBrowsing"

  6. Go to WebChat application root folder

  7. Go to /sfbwebchatplus/xml/settings.xml

  8. If you want the cobrowse button permanently on, set the setting 

     <cobrowsingenabled>true</cobrowsingenabled>

Note that Agent's cannot have a co-browsing account for another organization / team.