Introduction

A max Idle duration for chats can be set in the SharePoint Settings site. The idle timer starts counting until someone starts typing and/or sends a message. The timer resets itself when one of these events occur. The following settings are available to use:

 

Prerequisites

 

Configure idle timeout

In the settings section of your UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. SharePoint settings site create the following settings:

Setting

Value

ChatMaxIdleTime

The number of seconds of the timeout

ChatMaxIdleTimeDisconnectCustomerMessage

​Chat ended due to inactivity.

ChatMaxIdleTimeDisconnectAgentMessage

Chat ended due to inactivity.