Categories

Web Reception Attendant

Note Additional Anywhere365 Reception Attendant License required.

We believe that anybody can be a Contact Center, the reception (or secretarial department) is no exception. For us the reception has always been one of the role models of a Contact Center, with some specific features. For that reason we developed a user friendly Reception Attendant Console that supports everything a reception needs like queues, breakin, hold, transfer and fallback, Exchange Calendar integration and visitor registration.

Transfers (blind or consultative) are visualized and can be executed via drag & drop or swipe or touch (Windows tablet version). Group transfer (to UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers.’s) is possible in order to allow for ‘functional transfers’, in case the Anywhere365 UCC platform is available for departments and functional groups.

 

Web Attendant

Fully functional, accessible anywhere with internet access. Dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is send by the UCC service. Sharing the information between multiple clients.

Optimal for multi-user without fixed location, with Automatic Call Distribution.