We believe that anybody can be a Contact Center, the reception (or secretarial department) is no exception. For us the reception has always been one of the role models of a Contact Center, with some specific features. For that reason we developed a user friendly Reception Attendant Console that supports everything a reception needs like queues, breakin, hold, transfer and fallback, Exchange Calendar integration and visitor registration.
Fully functional, accessible anywhere with internet access. Dialogue information (Missed Call, Frequent Contact, Previous Contact, etc.) is send by the UCC service. Sharing the information between multiple clients.
Optimal for multi-user without fixed location, with Automatic Call Distribution.