Dialogue Cloud

​​Deploy WebAgent as a Microsoft Team App

Note This product is part of an Invitation Release. Please contact your Sales Contact for more information.

Note Additional Anywhere365 WebAgent license required.

Prerequisites

  • Before continuing make sure the sign in is configured, Learn More

  • To connect your Anywhere365 UCC to the WebAgent you also need the WebAgent Service, Learn More

 

 

Configure WebAgent as Teams App

  • Option A: Upload custom app as user

    An individual user can upload the WebAgent as a custom app via the Manifest.

  • Option B: Upload custom apps for your Organization catalog

    The organization can make the WebAgent available as custom app for the Organization catalog. Users can than add the WebAgent to their Teams client.

  • Option C: Automatically install custom apps for users

    The organization can also automatically install the WebAgent on the users Teams client.

 

Option A: Upload custom app as user

Steps by the Teams administrator

Your organization needs to allow you to upload custom apps. This can be done by your Teams Administrator:

  1. Navigate to https://admin.teams.microsoft.com/

  2. Navigate to  Teams apps, Setup policies, and select the assigned policy.

  3. Enable Upload custom apps

 

Steps by the end-user

  1. Open the Microsoft Teams client

  2. Select ... on the left menu bar and select More added apps

  3. Select More apps

  4. Select Upload a custom app

  5. Select the option best fitted for you:

    1. Upload for me or my teams = If you only want to use it on your client

    2. Upload for [Tenant] = If you want to make it available for the whole organization

  6. Select the provided manifest

    Note: Files can be requested at WORKSTREAMPEOPLE or Partner.

  7. Select Add

  8. The WebAgent can now be selected in the left menu.

    Note: When not pinned, the WebAgent will be shown under the ...

 

Option B: Upload Apps for your Organization catalog.

Steps by the Teams administrator

  1. Navigate to https://admin.teams.microsoft.com/

  2. Navigate to  Teams apps and Manage Apps

  3. Select  "Upload"

  4. Select the provided manifest

    Note: Files can be requested at WORKSTREAMPEOPLE or Partner.

 

Steps by the user

  1. Open the Microsoft Teams client

  2. Select "More added apps"

  3. Search for WebAgent and select the App

  4. Select Add

  5. The WebAgent can now be selected in the left menu.

    Note: When not pinned, the WebAgent will be shown under the ...

 

Option C: Automatically install custom apps for users

Steps by the Teams administrator

  1. Navigate to https://admin.teams.microsoft.com/

  2. Navigate to  Teams apps and Manage Apps

  3. Select  "Upload"

  4. Select the provided manifest

    Note: Files can be requested at WORKSTREAMPEOPLE or Partner.

  5. Navigate to  Teams apps, Setup policies, and select the assigned policy.

  6. Here you can choose 2 options:

    1. Installed app = This will automatically install the WebAgent and the user can select it in the left menu via the ...

    2. Pinned apps = This will automatically install the WebAgent and have it shown in the left menu

  7. Regardless of the option, select Add app, search for the WebAgent, and select Add

 

Steps by the user

  • No actions needed, the WebAgent will be available in the side menu of Teams.