WebAgent for ServiceNow Installation
Before continuing make sure the sign in is configured, Learn More
(Optional) To connect your Anywhere365 UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. to the WebAgent you also need the WebAgent API, Learn More
Configure ServiceNow Application
Launch the ServiceNow application.
Set up OAuth 2.0
Follow the documentation until the step: Create an endpoint for clients to access the instance.
Create an endpoint for clients to access the instance
Follow the steps from the url and create and endpoint
Note Make sure that the ‘Redirect URL’ contains the ‘Client ID’ property which value can be found in the same menu.
Activate the OpenFrame plugin
Follow the steps from the url and activate the ‘OpenFrame’ plugin.
Create in ServiceNow an OpenFrame configuration for the WebAgent
See ServiceNow documentation:
Note Please note: the word ‘Madrid’ corresponds with the version number inside the URL which you see below. In case you got another version, please change the city based on its version number.
- Name: WebAgent CTI
- Title: Anywhere365
- Width*: 1200
- Height*: 800
- Url: https://webagent.anywhere365.io?clientid=<clientId>
Whitelist the WebAgent URL:
In the Navigation filter, enter sys_properties.list. Next, the entire list of properties in the System Properties table appears.
Search for: glide.ui.concourse.onmessage_enforce_same_origin_whitelist
Whitelist the WebAgent url: https://<WebAgenturl>
Navigate to User Administration > Users
Click on the gear icon and personalize the list columns. It is highly recommended that you configure the ‘Email’ field and at least one phone field (Business phone, Home phone, Mobile phone).
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