Configure Access Token lifetime in Service Now
Note Additional Anywhere365 WebAgent and CTI Integration license required.
When a user signs into the WebAgent embedded in Service Now, they need to request an access token of Service Now. By default this token is valid for 30 minutes. By altering the settings this can be extended.
Sign into Service Now with an administrator
Navigate to System OAuth > Application Registry
Open the WebAgent CTI App
Change "Access Token Lifespan" to the preferred time.
Note: Value is in seconds
Update the Application Registries
Did you find this page helpful?
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Want to tell us more?
Email your feedback to our documentation team.
Thanks for taking the time to give us some feedback.