Configure Sign-in for Web Agent

Note Additional Anywhere365 WebAgent license required.

To enable your organization to the Web Agent, you need to have completed the following steps.

Prerequisites

Note Web Agent including audio- and call handling with Skype Web SDK, is only supported in Microsoft Edge Legacy v44.18362.449.0 or higher. (Want to know how to run Chromium Edge and Edge Legacy Side by Side, Learn More)

When utilizing WebRTC clients (in combination with Teams Voice Channel), Google Chrome and Microsoft (Chromium) Edge are supporting audio- and call handling.

If Web Agent is used for Anywhere365 WebRTC channel only, the following browsers are supported: Microsoft Edge, Google Chrome, Mozilla Firefox and Apple Safari.

NoteAlways make sure your browser clients are up to date.

 

  • Before getting started make sure your account is enabled by WORKSTREAMPEOPLE to login on the Web Agent. For more information, contact your Anywhere365 representative.

 

Skype for Business On-premises – settings

When Skype for BusinessSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. agents are registered to an On-premises SfBSkype for Business (formerly Microsoft Office Communicator and Microsoft Lync) is an instant-messaging client used by Anywhere365. In order to use SFB, a Microsoft Skype for Business Server is required. Skype for Business is enterprise software; compared to Skype, it has different features that target businesses. server the URL "https://webagent.anywhere365.io" needs to be in the CrossDomainAuthorizationList list of Skype for Business.

 

Viewing the Allowed List

In the Skype for Business Server Management Shell on Skype server (front end, application), execute the following command:

Get-CsWebServiceConfiguration | select -ExpandProperty CrossDomainAuthorizationList

 

Editing the Allowed List

In the Skype for Business Server Management Shell on any Skype server (front end, application), execute the following commands (replacing the text in “-Identity “Global” with your own settings):

$x = New-CsWebOrigin -Url "https://webagent.anywhere365.io"

Set-CsWebServiceConfiguration -Identity "Global" -CrossDomainAuthorizationList @{Add=$x}

 

(Optional) Get Identity of Skype for Business CSWebService

If you do not know the value of Identity for your Skype for Business CSWebService, you can run the following command to see all identities configured on the server:

Get-CsWebServiceConfiguration | select identity

 

Office365 – settings

Warning If you switch types (for example from Skype online to Teams), you need to re-approve the Web Agent App.

When Teams or Skype for Business agents are registered in Office365, the user needs to approve the Web Agent App to be able to login

Tip As Administrator you can consent on behalf of your whole organization.

This can be done by following:

  1. Got to https://webagent.anywhere365.io/login?consent=1

  2. Login using the Office365 button and approve:

  3. After this the user can login on https://webagent.anywhere365.io

 

Security Zones

When using in Internet Explorer make sure that one of the following is true.

  1. If https://login.microsoftonline.com is in a security zone, make sure that https://webagent.anywhere365.io is also in the same security zone.

  2. If https://login.microsoftonline.com is not in a security zone, make sure that https://webagent.anywhere365.io is also not in a security zone.