Note Additional Anywhere365 WebAgent and CTI Integration license required.
Before continuing make sure the sign in is configured, Learn More
(Optional) To connect your Anywhere365 UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. Each UCC has its own settings, IVR menus and Agents. Agents can belong to one or several UCCs and can have multiple skills (competencies). An UCC can be visualized as a contact center “micro service”. Customers can utilize one UCC (e.g. a global helpdesk), a few UCC’s (e.g. for each department or regional office) or hundreds of UCC’s (e.g. for each bed at a hospital). They are interconnected and can all be managed from one central location. to the WebAgent you also need the WebAgent Service, Learn More
Note Language: instructions are based on an English SAP C4C user interface.
CTI widget configuration
Log into your SAP C4C environment with an Administrator account.
Administrator > Service and Social > Communication Channels > Live Activity Configuration
In the Live Activity Configuration screen, enter the following values:
Provider: External Provider
CTI Vendor: Leave empty or Other
Provider ID: widget
Provider URL: https://webagent.anywhere365.io
Provider Control Dimensions
Choose a default height and width for the widget that fit your needs.
It’s also possible to adjust the widget’s height and width on-the-fly by dragging from the right bottom corner of the widget.
Fiori Client Settings
Make sure the <Display Provider Control> is set to Yes.
All other flags can activated or disabled to fit your needs.
Add all the Objects you would like to search, for instance Contacts and Accounts.
Save the settings by clicking Save (top right) or Save and Close (bottom right).
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