WebAgent for SAP C4C CTI
Note Additional Anywhere365 WebAgent license required.
Make sure your organization / account is enabled by Anywhere to login on the WebAgent.
Before continuing make sure the sign in is configured, Learn More
Make sure your organization is SAP C4C enabled by Anywhere.
(Optional) To connect your Anywhere365 UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. to the WebAgent you also need the WebAgent Service, Learn More
Note Language: instructions are based on an English SAP C4C user interface.
CTI widget configuration
Log into your SAP C4C environment with an Administrator account.
Administrator > Service and Social > Communication Channels > Live Activity Configuration
In the Live Activity Configuration screen, enter the following values:
Provider: External Provider
CTI Vendor: Leave empty or Other
Provider ID: widget
Provider URL: https://webagent.anywhere365.io
Provider Control Dimensions
Choose a default height and width for the widget that fit your needs.
It’s also possible to adjust the widget’s height and width on-the-fly by dragging from the right bottom corner of the widget.
Fiori Client Settings
Make sure the <Display Provider Control> is set to Yes.
All other flags can activated or disabled to fit your needs.
Add all the Objects you would like to search, for instance Contacts and Accounts.
Save the settings by clicking Save (top right) or Save and Close (bottom right).
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