Dialogue Cloud

WebAgent for SAP C4C CTI

Note: Additional Anywhere365 WebAgent and CTI Integration license required.


Note: Language: instructions are based on an English SAP C4C user interface.


Prepare CTI

  1. Log into your SAP C4C environment with an Administrator account.

  2. Navigate to:

    Business Configuration > Implementation Projects

  3. Edit Project Scopes

  4. Navigate to:

    Questions van Service > Customer Care > Service Request Management

  5. Make sure the following options are checked:

    1. Do you want to support Computer Telephony Integration (CTI)?

    2. Do you want to enable secure communication (HTTPS) for CTI?


CTI widget configuration

Log into your SAP C4C environment with an Administrator account.

Navigate to:

Administrator > Service and Social > Communication Channels > Live Activity Configuration


In the Live Activity Configuration screen, enter the following values:

Communication Provider

Provider: External Provider

CTI Vendor: Leave empty or Other

Provider ID: widget

Provider URL*: https://webagent.anywhere365.io

Layout: Fiori


Provider Control Dimensions

Choose a default height and width for the widget that fit your needs.

For example:

Height: 600

Width: 800

It’s also possible to adjust the widget’s height and width on-the-fly by dragging from the right bottom corner of the widget.


Fiori Client Settings

Make sure the <Display Provider Control> is set to Yes.

All other flags can activated or disabled to fit your needs.


Search Objects

Add all the Objects you would like to search, for instance Contacts and Accounts.


Save the settings by clicking Save (top right) or Save and Close (bottom right).




Assign Live Activity to the user or role

After all previous steps are done then "LIVE_ACTIVITY_CENTER" must be assigned to either the user or the role of the users.

Note: You need to close the browser and sign-in again before this change takes effect.