To expand the CTI integrations to change format from E.164 to customer format, have the option to add a parameter to the URL.
How to use
Add the phoneformat parameter to the WebAgent url in the CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. configuration
Allowed characters are N n + - ( ) and the Space character
When phonenumbers need to be formatted to a US local format, add the phoneformat parameter with value (nnn)%20nnn-nnnn to the WebAgent url:
+12345678901 will be formatted to (234) 567-8901 and then searched in the CRM environment
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