Dialogue Cloud

Disable CTI Settings in WebAgent for SalesForce

Note: Additional Anywhere365 WebAgent and CTI Integration license required.

Introduction

By default the WebAgent we overwrite the Softphone layout settings with the settings configured in the CTI plugin. Via a URL parameter, we can disable the settings menu, so we don't overwrite the settings.

Settings that will be hidden with the parameter enabled:

  • Entity

  • Enable wildcard search

  • Single match: Pop

  • Multiple matched: Pop

  • No match: Pop

  • Pop contact when switching sessions

 

Prerequisites

  • Bundle DC2022.04 or higher

 

How to use

Add the "disable-cti-setting" parameter to the WebAgent url in the CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. configuration

Copy
URL
https://webagent.anywhere365.io/disable-cti-settings=true