Disable CTI Settings in WebAgent for SalesForce

Note: Additional Anywhere365 WebAgent and CTI Integration license required.

Introduction

By default the WebAgent will overwrite the Softphone layout settings with the settings configured in the CTI plugin. Via a URL parameter, you can hide the settings menu, so users don't overwrite the settings.

Settings that will be hidden with the parameter enabled:

Entity
Single match: Pop
Multiple matched: Pop
No match: Pop

Additionally you can now use the Softphone Layout (Feature Settings > Service > Call Center > Softphone Layouts) of SalesForce to overwrite the default values.

Announcement: Not every option in the Softphone Layout is supported. Only the above (No, Single, and Multiple match settings) can be used.

How to use

Add the "disable-cti-setting" parameter to the WebAgent url in the CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. configuration

Warning: Please use the URL defined in the CTI configuration manual

Note: If your CTI url already contains a url parameter it will be "&disable-cti-settings=true".

Copy

URL

[CTI URL]?disable-cti-settings=true