Web Agent with Dynamics365 Channel Integration Framework (CIF)
Note Additional Anywhere365 WebAgent license required.
Before continuing make sure the sign in is configured, Learn More
(Optional) To connect your Anywhere365 UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents Each Contact Center has its own settings, interactive voice response questions and Agent with specific skills. Agents can be member of, or sign up to, one or more Contact Centers. to the WebAgent you also need the WebAgent API, Learn More
Configure CIF in Dynamics365
Open your Dynamics Portal and select ‘Get more apps’.
Search for ‘Channel Integration Framework’ and hit ‘Get it now’.
Read the terms and conditions and select the proper Dynamics tenant.
Also select the two check boxes and hit Agree.
Important: Now log out and log in again, and open the My Apps list. Select the Channel Integration Framework.
Click on +NEW and fill in the properties as per below.
You may choose for which Channels and Roles the Web Agent should be active.
- Channel URL: https://webagent.anywhere365.io
- Trusted Domain: https://webagent.anywhere365.io
Did you find this page helpful?
Sorry about that
Why wasn't this helpful? (check all that apply)
Thank you for your feedback.
Want to tell us more?
Email your feedback to our documentation team.
Thanks for taking the time to give us some feedback.