​​Web Agent with Dynamics 365 Channel Integration Framework (CIF)

Prerequisites

• Before continuing make sure the sign in is configured, Learn More

• (Optional) To connect your Anywhere365 UCCUCC stands for Unified Contact Center and consists of a queue that can be handled by Agents. Each UCC has its own settings, interactive voice response questions and Agents with specific skills. Agents can be member of, or sign up to, one or more UCCs. to the WebAgent you also need the WebAgent Service, Learn More

 

Configure CIF in Dynamics 365

1. Open your Dynamics Portal and select ‘Get more apps’.

   

2. Search for ‘Channel Integration Framework’ and hit ‘Get it now’.

   

3. Select Continue

   

4. Read the terms and conditions and select the proper Dynamics tenant.

   Also select the two check boxes and hit Agree.

   

5. Important: Now log out and log in again, and open the My Apps list. Select the Channel Integration Framework.

   

6. Click on +NEW and fill in the properties as per below.

   You may choose for which Channels and Roles the Web Agent should be active.

   • Channel URL: https://webagent.anywhere365.io/
   • Trusted Domain: https://webagent.anywhere365.io/

   

 

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