Web Agent with Dynamics 365 Channel Integration Framework (CIF)
Note Additional Anywhere365 WebAgent and CTI Integration license required.
Prerequisites
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Before continuing make sure the sign in is configured, Learn More
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(Optional) To connect your Anywhere365 UCC to the WebAgent you also need the WebAgent Service, Learn More
Configure CIF in Dynamics 365
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Open your Dynamics Portal and select ‘Get more apps’.
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Search for ‘Channel Integration Framework’ and hit ‘Get it now’.
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Select Continue
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Read the terms and conditions and select the proper Dynamics tenant.
Also select the two check boxes and hit Agree.
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Important: Now log out and log in again, and open the My Apps list. Select the Channel Integration Framework.
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Click on +NEW and fill in the properties as per below.
You may choose for which Channels and Roles the Web Agent should be active.
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Channel URL: https://webagent.anywhere365.io?ucilib=[dynamics base url]/webresources/Widget/msdyn_ciLibrary.js
in which [dynamics base url] should be replaced by the base url of your Dynamics365 environment e.g. https://crmorg.crm.dynamics.com
Note For example:
For example: https://webagent.anywhere365.io?ucilib=https://crmorg.crm.dynamics.com/webresources/Widget/msdyn_ciLibrary.js
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Trusted Domain: https://webagent.anywhere365.io/
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