​​Web Agent with Dynamics365 Channel Integration Framework (CIF)


Before continuing make sure the sign in is configured, Learn More


Configuratie CIF in Dynamics365

  1. Open your Dynamics Portal and select ‘Get more apps’.

  2. Search for ‘Channel Integration Framework’ and hit ‘Get it now’.

  3. Select Continue

  4. Read the terms and conditions and select the proper Dynamics tenant.

    Also select the two check boxes and hit Agree.

  5. Important: Now log out and log in again, and open the My Apps list. Select the Channel Integration Framework.

  6. Click on +NEW and fill in the properties as per below.

    You may choose for which Channels and Roles the Web Agent should be active.

    • Channel URL: https://webagent.anywhere365.net
    • Trusted Domain: https://webagent.anywhere365.net