​​Web Agent with Dynamics 365 Channel Integration Framework (CIF)

Note Additional Anywhere365 WebAgent license required.



Configure CIF in Dynamics 365

  1. Open your Dynamics Portal and select ‘Get more apps’.

  2. Search for ‘Channel Integration Framework’ and hit ‘Get it now’.

  3. Select Continue

  4. Read the terms and conditions and select the proper Dynamics tenant.

    Also select the two check boxes and hit Agree.

  5. Important: Now log out and log in again, and open the My Apps list. Select the Channel Integration Framework.

  6. Click on +NEW and fill in the properties as per below.

    You may choose for which Channels and Roles the Web Agent should be active.

    • Channel URL: https://webagent.anywhere365.io/
    • Trusted Domain: https://webagent.anywhere365.io/