Configure phoneuri format in WebAgent for Dynamics 365
Note: Additional Anywhere365 WebAgent and CTI Integration license required.
To expand the CTI integrations to change format from E.164 The E.164 phone number format is an international (ITU) standard for dialing and storing telephone numbers. Loosely formulated, only "+ ", digits and spaces are allowed For example: +44 33221100 to customer format, have the option to add a parameter to the URL.
How to use
Add the phoneformat parameter to the WebAgent url in the CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. configuration
Allowed characters are N n + - ( ) and the Space character
When phonenumbers need to be formatted to a US local format, add the phoneformat parameter with value (nnn)%20nnn-nnnn to the WebAgent url:
+12345678901 will be formatted to (234) 567-8901 and then searched in the CRM environment
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