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Configure phoneuri format in WebAgent for Dynamics 365

Note: Additional Anywhere365 WebAgent and CTI Integration license required.

Introduction

To expand the CTI integrations to change format from E.164 The E.164 phone number format is an international (ITU) standard for dialing and storing telephone numbers. Loosely formulated, only "+ ", digits and spaces are allowed For example: +44 33221100 to customer format, have the option to add a parameter to the URL.

 

How to use

Add the phoneformat parameter to the WebAgent url in the CRM Customer Relationship Management, or CRM, is (usually) a software-based, data management method to deal with interactions with customers and potential customers. configuration

Note: Use the & sign instead of the ? sign when phoneformat is not the first url parameter
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URL
https://webagent.anywhere365.io/?phoneformat=[value]

Allowed characters are N n + - ( ) and the Space character

Note: That some characters need to be URL encoded, most notably the + sign (%2B) and in some CRM environments the Space character (%20)

 

Example

When phonenumbers need to be formatted to a US local format, add the phoneformat parameter with value (nnn)%20nnn-nnnn to the WebAgent url:

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URL
https://webagent.anywhere365.io/?phoneformat=(nnn)%20nnn-nnnn
Note: Use the & sign instead of the ? sign when phoneformat is not the first url parameter

 

Result

+12345678901 will be formatted to (234) 567-8901 and then searched in the CRM environment